I'd just like to introduce myself as Review Centre's Travel Accessories Expert. If there is anything you want to know about this category, please feel free to ask me a question. I will do my utmost to give you the best possible answer.
So, here is a little bit about me. I am an avid traveller, you name it, I've been there, or want to go there. Travelling abroad is one of my main passions in life. I'm the most compact packer there is, I can easily fit a weeks holiday into a cabin suitcase. The trick? Always pack travel accessories that are built with travel in mind.
I have written a few guides with travel accessories in mind, so please do take a look before you embark on a journey. If you have any ideas for other guides you would like to read about, just send an email to email@example.com, and I will have a look at them for you.
Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 30/10/2015 by kezza17 (1 review written)
How they got my suitcase delivered so quickly I will never know. I dropped it off at their office late afternoon and it arrived at our house in Florida the next morning. So efficient. My suitcase was all nicely wrapped with the plastic covering too. I choose to take my suitcase to their office as it was nearby and their paperwork was due to be delivered was 'cutting it fine'. Also the company that was going to pick up the bag could not even confirm morning, afternoon or evening for pick up… Read Full Review
Written on: 22/10/2015
Absolute worst company I've dealt with in awhile. Scheduled a pick up and delivery both within the UK, received confirmations and even three phone calls the morning of the pick up to continue confirmation. Driver never showed up. We called them around 430pm after they said pickup would happen between 1030am and 1pm for them only to say that THEY put the pickup in too late and the driver couldn't make it. They never thought about calling us to tell us that while sitting around all day. Once we… Read Full Review
Written on: 27/06/2015 by 440Bishop (1 review written)
I have been using first luggage for several years but customer service has now reached an all time low.it is Saturday afternoon and i have a pick up from the States monday but no documents and no phone call from them. Very unsure what to do as leaving for vancouver 8am monday from hotel. The sales service is efficient with confirmation handled well but it is the customer service that is dire. It is unacceptable to leave a customer worrying whether the documents will arrive or not. First… Read Full Review
Written on: 17/02/2015 by BeatriceT (1 review written)
I had an absolutely HORRIBLE experience with First Luggage VIP. I was shipping my luggage from Italy to the US after a semester abroad and it was a nightmare. First off, they REQUIRE you to have an Italian phone number for pick-up, which they of course did NOT inform me of when I booked the collection. I only found this out when they called me on my US phone a day before collection and just expected me to magically produce one. Their website also allowed me to book on an Italian holiday, but of… Read Full Review
Written on: 02/10/2014 by KayaAndersen363 (1 review written)
I am at this moment awaiting the documents that I am assured will arrive 1st class today. I emailed and rung as I booked this collection last week and want to finish suitcase for the collection booked for Monday but could go Friday as my son works for the FedEx depot it will be going to. This is not the first time I have used First Luggage I have been using this service for 5 or 6 yrs but feel the service has declined in its customer service area in the last 2 yrs and if it does not improve… Read Full Review
Written on: 09/09/2014 by tamsinspargo (1 review written)
I arranged a collection with First Luggage two weeks ago to send some belongings ahead of me, a few days before moving to Sweden. I notice there is another negative review on this site from someone also moving to Stockholm, so maybe First Luggage just hates Sweden for some reason! I used First Luggage a few years ago when moving back to England from abroad, and was really pleased with the service, so did not even contemplate using another company. A few days before my collection was due, First… Read Full Review
Written on: 31/07/2014 by CamDej (1 review written)
A fortnight ago, I used First Luggage services to send a medium suitcase from London to Paris. My suitcase was absolutely brand new (first use!), in rigid plastic, with 4 wheels. On the collection day, I was firstly surprised when a DHL driver came to collect it, as it is not specified on the website. He did not act very professionally and tried to refuse to take the documents First Luggage explicitly said to give him whether he was aware of them it or not... 4 days later, my suitcase was… Read Full Review
Written on: 21/11/2013 by Bogggy17 (1 review written)
Moving half way across the world it's already scary in itself , not to mention when you have to pack up your life and three suitcases and leave them on somebody else's hands to get them to the destination without damage or loss . I've spent a lot of time researching shipping companies , getting quotes , reading reviews , and I can tell I couldn't be happier that I chose First luggage company !!! Even though I found it a bit expensive at first , my experience with them from beginning til the end… Read Full Review
Written on: 10/04/2013
I have used FIRST LUGGAGE service to transport home belongings in moving boxes and some suitcases from London to Stockholm .The transport went ok and they delivered on promised time, however the pick up and deliveries have been a nightmare as I had to help the drivers on each end with loading and unloading the stuff. They don't mention this to you and it came as a chock to us twice!!! I even had to ask a neighbour in Stockholm to give me a hand, as the driver (DHL) left the stuff on pallets… Read Full Review
As rated by our community of reviewers
" Good value and helpful customer services " Read More
" Bad customer service " Read More
Written by Safakadhim
" Wheels are worn down to metal after 9 months " Read More
" Poor quality and several faults " Read More
Written by Johnstam
" Great efficient service " Read More
Written by kezza17