First Luggage Reviews - www.firstluggage.com

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★★★☆☆
2.6 / 5
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Latest Reviews

★★★★☆
First Luggage www.firstluggage.com

“Let's see! First Luggage”

Written on: 02/10/2014 by KayaAndersen363 (1 review written)

I am at this moment awaiting the documents that I am assured will arrive 1st class today. I emailed and rung as I booked this collection last week and want to finish suitcase for the collection booked for Monday but could go Friday as my son works for the FedEx depot it will be going to. This is not the first time I have used First Luggage I have been using this service for 5 or 6 yrs but feel the service has declined in its customer service area in the last 2 yrs and if it does not improve… Read Full Review

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★☆☆☆☆
First Luggage www.firstluggage.com

“Appalling customer service”

Written on: 09/09/2014 by tamsinspargo (1 review written)

I arranged a collection with First Luggage two weeks ago to send some belongings ahead of me, a few days before moving to Sweden. I notice there is another negative review on this site from someone also moving to Stockholm, so maybe First Luggage just hates Sweden for some reason! I used First Luggage a few years ago when moving back to England from abroad, and was really pleased with the service, so did not even contemplate using another company. A few days before my collection was due, First… Read Full Review

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★☆☆☆☆
First Luggage www.firstluggage.com

“Damaged parcel, no compensation: avoid them!!”

Written on: 31/07/2014 by CamDej (1 review written)

A fortnight ago, I used First Luggage services to send a medium suitcase from London to Paris. My suitcase was absolutely brand new (first use!), in rigid plastic, with 4 wheels. On the collection day, I was firstly surprised when a DHL driver came to collect it, as it is not specified on the website. He did not act very professionally and tried to refuse to take the documents First Luggage explicitly said to give him whether he was aware of them it or not... 4 days later, my suitcase was… Read Full Review

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★★★★★
First Luggage www.firstluggage.com

“Excellent service !! ”

Written on: 21/11/2013 by Bogggy17 (1 review written)

Moving half way across the world it's already scary in itself , not to mention when you have to pack up your life and three suitcases and leave them on somebody else's hands to get them to the destination without damage or loss . I've spent a lot of time researching shipping companies , getting quotes , reading reviews , and I can tell I couldn't be happier that I chose First luggage company !!! Even though I found it a bit expensive at first , my experience with them from beginning til the end… Read Full Review

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★★☆☆☆
First Luggage www.firstluggage.com

“First luggage uk”

Written on: 10/04/2013

I have used FIRST LUGGAGE service to transport home belongings in moving boxes and some suitcases from London to Stockholm .The transport went ok and they delivered on promised time, however the pick up and deliveries have been a nightmare as I had to help the drivers on each end with loading and unloading the stuff. They don't mention this to you and it came as a chock to us twice!!! I even had to ask a neighbour in Stockholm to give me a hand, as the driver (DHL) left the stuff on pallets… Read Full Review

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