Terrible experience

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First Luggage www.firstluggage.com
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Polerito's review of First Luggage www.firstluggage.com

“Terrible experience”

★☆☆☆☆

written by Polerito on 29/08/2016

From the beginning it was difficult to get an accurate quotation. I payed in advanced the full service with credit card trusting in their word that any difference will be refund once the operation was done...it`s been a month an I`m still waiting the refund.
The problems started on the very first moment they came to pick up my luggage.
The delivery address in labels and documents were´t correct.
Bags were received at destination opened and completely damaged, 3 days after our arrival, and a week later of the promised delivery date. This caused us an important economic damage, as we needed the content of our luggage to do a pre payed and booked course.
Of course I dint´t use the service to bring back the suitcases, and that´s the refund I´m still waiting.
It`s a very unprofessional service designed just to stay with your money.

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