NO SHOW on delivery day - no warning, no apologies

Click here if this is your business
First Luggage www.firstluggage.com
★★☆☆☆
2.1
25.0% of users recommend this
  • Durability

  • Value For Money

Click here if this is your business

Stevens312's review of First Luggage www.firstluggage.com

“NO SHOW on delivery day - no warning, no apologies”

★☆☆☆☆

written by Stevens312 on 18/02/2016

I have been home all afternoon waiting for my delivery, which was due on or before 3pm. At 3.30pm, having not heard anything from First Luggage, I called them and they said "we'll look into it and get back to you". Half an hour later, still nothing, so I ring them up again and insist that they tell me now where my delivery is. The answer was "there is a delay, you will be delivered definitely today but at 7pm". So not only will they be 4 hours late, but no one had the professionalism to call up and let me know. It is now 7.20pm, I am still waiting and they are no longer picking up the phone. When am I to receive my delivery? I sure don't know. Pure incompetence. Disgusting company.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0