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Enekes - www.enekes.co.uk

“Suitcase Warranty's con”

Written on: 19/03/2012 by srapson69 (28 reviews written)

I bought a set of suitcases from Antler through Enekes (in Cheltenham), the Campden-town range specifically to fit my car boot. After a year and only using them twice one of the case hinges just fell apart. I took the case back to the shop where I bought it with the receipt and the warranty. The case was sent away and Antler told the shop-we do not make the case anymore and e do not have any to replace it. That was three weeks ago. I now have to wait to see what Antler will offer as a... (read more)

Guest's Response to srapson69's Review

Written on: 23/05/2012

Hi there

Thank you for your feedback. As a company we always appreciate feedback from customers, whether its positive or in this case negative, as it is the only way a company can review and enhance its customer service.

I have spoken to the staff in-store with regards to this. Having looked into it you were issued a refund as soon as Antler said they could not replace or repair the case, and we had received credit from them. Furthermore I believe we did try to help you get an American tourister case repaired as well which wasn't purchased from ourselves, but we still tried to got that extra mile to help our customers. So I feel the review is slightly misleading, and not reflective of the customer experience and satisfaction the majority of our customers enjoy.

Thank you again for taking the time to submit a review.

Steve James. Customer service at Enekes

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