Carlton www.carltontravelgoods.com

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★★★☆☆

2.5 / 5

From 12 reviews

41.7% of users recommend this

Durability
Value For Money

Guest's review of Carlton www.carltontravelgoods.com

★☆☆☆☆

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Carlton www.carltontravelgoods.com

“Bag broke after 3 uses and Carlton won't fix under...”

Written on: 18/01/2012

The handle and seam broke after 3 uses so I contacted Carlton. They asked me for details and photos which I promptly sent. They then asked me to post the bag to them at my expense. Now they are sending it back un-fixed! Very poor service. Warranty is meaningless.
I would never buy Carlton products again.

Durability
Large

Size / Capacity
Value For Money

Guest's Comment

Written on: 19/05/2012

Your experience is exactly similar to mine. I purchased the bag in India in October, 2011. By January, Seams on Handle & various other parts as well as the Zips gave way. Since service centre address is not given on Warranty Card, so it will be many days till I am able to use the bag again.Try forwarding your experience on a social networking site, so that people don't buy Carlton products.

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Caileylow's Comment

Written on: 22/05/2012

After I posted this, I emailed Carlton this review and they emailed back to say that they would replace my bag. I received my new bag a few days later.

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