Eurotunnel & General

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  • Quality of Incentives

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Guest's review of Tesco Clubcard

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“Eurotunnel and General”

Written on: 04/07/2013

I've had enough of with Tesco Clubcard reward strategy. It seems as if they are playing every game to make you lose your benefits from the points gained.
Eurotunnel don't accept Tesco vouchers for flexiplus. Why not? What's the difference? They know that a £64 1 way ticket will most often be booked with a flexiplus, so in the end the benefits are minimal and crucially, most people will not bother.
But more important is the idea that you cannot automatically gain the rewards from your shopping onto your clubcard. You get all these stupid vouchers, which have to be brought with here, claimed there, by this date here, only for this and that. JUST PUT IT ON MY FLIPPING CLUBCARD!!!
It's a whole thing designed to make it difficult for the customer to actually use the benefits. I'm too busy to know all the ins and outs and these robbers know it.
Rubbish - plain and simple.

  • Quality of Incentives

  • Value For Money

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Olgit's Comment

Written on: 28/07/2013

Agreed about the vouchers. Every week my wife holds up the queue at the till while she and the cashier sort out which ones can be used. Surely the technology is there for all this to be in Tesco's computer system, which will check when the Clubcard is presented?

But as for Eurostar, why not have your points converted to Avios (formerly Airmiles)? Then you can book your journey through Avios online or on the phone, and pay with your points.

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