POOR SERVICE BY STAFF AT CALL CENTRE

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Nectar Card
★★☆☆☆
1.5
From 132 reviews
14.4% of users recommend this

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Guest's review of Nectar Card

“POOR SERVICE BY STAFF AT CALL CENTRE”

★★☆☆☆

written by on 21/12/2013

I telephoned call centre to ask for a replacement card. The staff asked me my date of birth and my mother's name. I told him that I was reluctant to
divulge this information on phone. Before I could ask him anything he was very abrupt and told me he could not send me a replacement card. He was very
abrupt and did not know know how to deal with the public. These staff can damage the reputation of Nectar Card and they should be removed from call centre.

  • Quality of Incentives

  • Value For Money

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