Monsoon Reward Scheme Reviews

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  • Quality of Incentives

  • Value For Money

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Monsoon Reward Scheme

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★☆☆☆☆

“Difficulty in redeeming rewards”

Written on: 19/02/2015 by Jordynu49 (1 review written)

I have had a rewards card for approximately 2 years and have never once received any notification as to the amount of my points and how to redeem them. I did come across by accident my total rewards for February but I calculated I should have had much more points. I have tried to make contact with rewards customer services to no avail. I have came to the conclusion that I have missed the chance to redeem my rewards… Read Full Review

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★☆☆☆☆

“REWARD CARD RIPOFF!”

Written on: 08/03/2013

I feel I have been done by the Monsoon Reward card scheme! I've been shopping in Monsoon for years, usually purchasing sale items as full price are a bit expensive. In November 2011, I was asked to join the Reward Card scheme. It sounded a bit like the Boots Advantage card ie. for every pound you spend you earn a point and as the points add up you can use them as discount on a future purchase. It sounded like a good idea so I signed up. Soon afterwards my card arrived in the post and I set to… Read Full Review

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Louwheel's Comment

Written on: 16/04/2014

Hello, In totally empathize with you . The Monsoon card does not reflect customer loyalty and the accumulated points expire!!!! I have been using my card in Monsoon for years and never received a voucher. I telephoned today and the customer service is poor. I have been informed that their system has my old address despite me updating their system on line with the correct one over two years ago. Told to phone head office.....really, if they where valuing their customers, surely they would do it and come back with a timely response?

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