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Written on: 18/03/2016 by jorama (2 reviews written)
I couldn't agree more with the reviews on here. I too have been religiously using my reward card (I use the term 'reward' loosely) for at least 4 years and have not received a single voucher. Three times I have contacted them about this and the first two responses were curt and unhelpful; when I asked for it to be escalated, I finally had a thorough response from someone who was able to tell me that because I had said I didn't want to receive any marketing tat from them and had ticked the 'no… Read Full Review
Written on: 19/02/2015 by Jordynu49 (1 review written)
I have had a rewards card for approximately 2 years and have never once received any notification as to the amount of my points and how to redeem them. I did come across by accident my total rewards for February but I calculated I should have had much more points. I have tried to make contact with rewards customer services to no avail. I have came to the conclusion that I have missed the chance to redeem my rewards… Read Full Review
Written on: 08/03/2013
I feel I have been done by the Monsoon Reward card scheme! I've been shopping in Monsoon for years, usually purchasing sale items as full price are a bit expensive. In November 2011, I was asked to join the Reward Card scheme. It sounded a bit like the Boots Advantage card ie. for every pound you spend you earn a point and as the points add up you can use them as discount on a future purchase. It sounded like a good idea so I signed up. Soon afterwards my card arrived in the post and I set to… Read Full Review
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