"Reward" card - what a joke

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Monsoon Reward Scheme
★☆☆☆☆
1.0
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  • Quality of Incentives

  • Value For Money

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jorama's review of Monsoon Reward Scheme

“"Reward" card - what a joke”

★☆☆☆☆

written by jorama on 18/03/2016

I couldn't agree more with the reviews on here. I too have been religiously using my reward card (I use the term 'reward' loosely) for at least 4 years and have not received a single voucher. Three times I have contacted them about this and the first two responses were curt and unhelpful; when I asked for it to be escalated, I finally had a thorough response from someone who was able to tell me that because I had said I didn't want to receive any marketing tat from them and had ticked the 'no correspondence' box, it also meant they couldn't contact me to tell me that my vouchers were ready for use. Huh? I did point out the flaw in this ridiculous setup but they were unmoved; they refused to honour any of the vouchers I had accumulated in good faith so I told them to close my account down and that I'd take my custom elsewhere. They sent me a polite response to that but there was no interest in retaining my custom or trying to rectify the situation. I wouldn't touch them with a bargepole now.

  • Quality of Incentives

  • Value For Money

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