Written on: 30/05/2014 by clap69 (0 reviews written)
Being a member of the B&Q over sixties club "Diamond Card" is not all it cuts out to be. We have just returned after another disappointing visit where product availability was poor, service was poor and value for money awful. We bought three bags of compost which had a manufacturers offer (not B&Q's) of 3 for 2 - apparently this means they do not qualify for the 10% discount ! Not impressed. Spent nearly £30 and got just 30p for being a member. Sadly this branch of B&Q is dated in all areas but particularly staff attitudes. Having spoken to the manager on a previous occasion about rude staff he dismissed my comments in total so can only assume this approach is endorsed from the very top. Will only use this organisation again if I cannot find another solution.
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