Lighting By Gabrielli - www.lighting-by-gabrielli.co.uk Reviews

Lighting By Gabrielli - www.lighting-by-gabrielli.co.uk
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★★☆☆☆
2 / 5
From 3 reviews
33% of users recommend this

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★★★★☆
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“Very good service”

Written on: 18/10/2012 by Linda1251 (1 review written)

I recently ordered a large quantity of lighting from Gabrielli as I liked to look and quality of the items on the website. Before I ordered, I wanted to speak to someone from the company to make sure that it sounded ok. I spoke to a very helpful lady who answered my queries. The goods were received within a week or so and I am very pleased with the look and quality. One item was out of stock but this arrived within a short period of time. I needed to return an item as it was not suitable and... (read more)

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★☆☆☆☆
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“OMG!! Nightmare Customer Service! ”

Written on: 27/07/2012

I order a stair light, it took 3 weeks to arrive and when it did it was massively too big. I called to explain the situation and initally wanted an exchange. on calling the customer services number I was met with the most rude man (it is always the same man, I believe it is a samll company he may even be the owner) He was most short, unhelpfull and rude. He said I would have to send an email within 7 days to return,speaking to him on the phone was not sufficient. After I sent the email I... (read more)

8688Dmg's Comment

Written on: 01/11/2012

Have experienced a similar situation spoke to a very rude arrogant man, if he is the example of their customer service its i very poor company, certainly wont be going back, and would discourage anyone thinking of buying from Lighting By Gabrielli

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★☆☆☆☆
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“ordered light shades”

Written on: 14/07/2012 by Edward123 (0 reviews written)

Ordered light shades but when received decided wanted a different type of shades. Contacted the company very pleasant when you order but extremely not so when u wish to return - advised I had missed there very short term returns policy even though most companies provide you longer ie. 28 days !! They did not want to know - all I wanted was a replacement , sent back the shades any way and I have had them say they never received them !!!!! Surprise surprise even though I had it sent by... (read more)

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