Terrible

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Phoenix Life Insurance www.phoenixlife.co.uk
★☆☆☆☆
1.2
From 152 reviews
5.0% of users recommend this

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Enzoj176's review of Phoenix Life Insurance www.phoenixlife.co.uk

“Terrible ”

★☆☆☆☆

written by Enzoj176 on 26/01/2016

Absolutely scandalous like trying to get blood out of a stone with this company I only have a small amount owed to me but still they continue sending repetitive letters saying the same thing been going on for me for 6/7 months still no further forward would never ever use this company again appaulling service they even have the cheek to tell you a cheque is in the post several times knowing full well its a downright lie avoid at all cost I for one am determined to get whats owed to me

  • Customer Service

  • Value For Money

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Helpfulfriend's Comment

Written on: 23/02/2016

My friend is going through something similar, 5 working day responses on questions until it comes to payout, then its delays, repeating same information, duplicate forms, pay out days weeks away, snotty responses "need I remind you we have had this for only XY working days", verification between sane means as a delay tactic.. It should be illegal for the origination company to offload closed pensions to these terrible companies, you choose your private pension company partially based on brand and reputation and then it get delegated to these jokers. My advice for anyone at the early stages, for example determining amount, signing that you want a payout is to involve a solicitor straight away

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