Abbey life ---Total shambles , no customer service skills ,

Click here if this is your business
★☆☆☆☆
0.9 / 5
5% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Eightmonths's review of Abbey Life Insurance

★☆☆☆☆

“Abbey life ---Total shambles , no customer service...”

Written on: 06/07/2017 by Eightmonths (1 review written)

I don't even know where to begin with this as I'm lost for words following the shambolic customer service I have received


Anyway Dec 2016 I received a letter advising they had traced a pension policy I had not received , upon phoning them they refused to discuss it as my details on their system were out of date and I wad asked to send my original marriage and birth certificate, which I did atheist same day , I left it a week before calling back , but details had still not been updated .........fast forward 6 weeks and numerous phone calls made by me , they had found my documents buried in their post room somewhere , but then they lost them again ( I had the birth certificate for 60 years so I wad very upset ) I have never got them back so they agreed to pay compensation, 8 months on and this remains unresolved, no one ever calls me back , they promise to resolve on phone and then do nothing, after all this the policy turned out to be worth £12 !!!!!!!! And if they had told me this at the time I would have told them to keep it , every person I have spoken to has been useless , I have spent the last 4 months taliking to the same person who is a total joke

I have just called him again , and he said oh yes we need to sort this out !!!!!!!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review