The Powerline Advisory Group Reviews - www.thepowerlinegroup.co.uk

★★★★★
4.9 / 5
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The Powerline Advisory Group - www.thepowerlinegroup.co.uk

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Latest Reviews

★★★☆☆

“Need to recommend a different solicitor”

Written on: 12/12/2014 by N4H1 (1 review written)

The first part of the process was good. Max was efficient and thorough and I would recommend him. However, the solicitor firm he recommended should be avoided at all costs. They were disorganised, took a long time to complete their paperwork and lost my marriage certificate… Read Full Review

Maxmortlock's Response to N4H1's Review

Written on: 22/12/2014

Firstly, thank you for the kind words regarding the service that you received from me, and by extension, the Powerline Advisory Group as a company. I will always try and deliver the absolute best for my clients.

With regards to the solicitor; the process is a 2-stage process and so does require an independent solicitor for the 'second' stage. The solicitor that we recommend for the second stage has previously always delivered to high standards and the reason that I recommend this firm over any other is that through my experience with numerous other firms, they have been the only firm to show the same level of commitment to my clients' cases as I do.

As you know, I was in contact with the solicitors whilst you were experiencing the problems that you have stated, and would like to offer some clarity.

Firstly, although I will not make excuses for the disorganisation that you witnessed such as calls not being returned to you when promised and items being sent to you by standard and not recorded post, this was the result of the principal partner that handles these cases being on holiday and is not how they usually operate. This issue has been clearly fed back to them and they have acknowledged that it is not good enough, and will not be repeated. A second partner will now always be on hand in the event of the first not being available.

With regards to your marriage certificate, I think it is only fair to clarify that it was held up by the security team that manages the building's post who were unable to trace it for a number of days. It was eventually located, and delivered to the solicitors who then returned it to you once copied.

With regards to the the paperwork taking longer than expected, this is unfortunately an aspect of these transactions which is not actually in the solicitors' hands. All legal paperwork is drafted by the electricity company solicitors and is sent to your solicitor for approval/comment. When there are delays, we (both myself and the solicitor) will chase the other side, but the solicitor cannot send anything to you until they have themselves received it. In your case, we had a difficult time getting things moving as you will recall from the email exchanges that you and I had. I can assure you that without the efforts of the solicitor chasing as much as I did, the paperwork would have taken longer. Sadly (and this is another aspect that I have made clear they need to improve on), the solicitors were not as good at keeping you informed of what they were doing as I was. This leads to the assumption that they are not doing anything.

Having said all that, I would like to apologise for the dissatisfaction that you felt, and the inconvenience caused - your case did not go as smoothly as it should and there were some definite 'dropped ball' moments during the legal stage that just shouldn't have happened. I have spoken to the solicitors and I have made it clear that they can only remain our recommended solicitor if these sorts of issues do not reoccur.

I continue to monitor the situation and thankfully their performance is back to where it should be. Your comments have not been ignored and I do thank you for bringing these issues to my attention.

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★★★★★

“Free money”

Written on: 11/12/2014 by Fallon230 (1 review written)

Power company told me i wasnt entittled to anything so i gave the power advisory group a go and they got me £2700 after deductions… Read Full Review

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★★★★★

“Powerline Compensation”

Written on: 09/12/2014 by WGJOHN (1 review written)

First class service from start to finish with compensation claim both with the technical and legal work. Would recommend this company and the percentage taken of award is one of the best rates available… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/12/2014 by SHaikney (1 review written)

We were sceptical at first as to whether we had a valid claim, however, we were assured that our situation met the necessary criteria and filled in a very simple form. Someone came out to the house to value it and look at the proximity of the overhead cables. Later we were given an estimate of the value of our claim and a legal document to sign. The whole process was very straightforward and easy to understand and we would not hesitate to recommend Powerline Advisory Group's services… Read Full Review

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★★★★★

“A speedy and attentive service”

Written on: 29/09/2014

Max Mortlock (Director) handled our claim for compensation and was excellent throughout the process. He always responded quickly to our requests for information and negotiated a good settlement. We were delighted with the service… Read Full Review

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★★★★★

“Excellent Service”

Written on: 24/08/2014 by enO'Grady232 (1 review written)

Staff dealing with claim were very friendly and explained things fully and kept us updated. if we had any queries , they got back to us straight away. The process did take longer than expected for us to get the end result but we are aware that other agencies had to be involved and they dragged their feet a little but the Power Line people chased them up… Read Full Review

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★★★★★

“The Powerline Advisory Group”

Written on: 31/07/2014 by wazygoose (1 review written)

The Powerline Advisory Group acted on our behalf on what we thought was a lost cause. Through their expertise they were able to secure considerable compensation for my wife and I. We would recommend their services to everyone… Read Full Review

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★★★★★

“Smooth process from start to finish”

Written on: 24/07/2014 by Bartlettwd351 (1 review written)

I was very pleased with their service. From the initial assessment to the compensation going into the bank it all went smoothly and with little hassle. My dealings with this company were straightforward and they answered any questions I had. I also thought their fee was reasonable too. I would recommend this company… Read Full Review

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★★★★★

“Did what they said they'd do”

Written on: 17/07/2014 by myopicvision (1 review written)

Max, visited us very promptly and organised the survey. All the timelines he outlined were achieved and we had a very good experience and recommended them to Friends… Read Full Review

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★★★★★

“Excellent service”

Written on: 03/05/2014 by BellaKirk1957 (1 review written)

The advice & service we received through the Powerline Advisory Group was excellent. We were expecting our claim to take an age to be processed but it wasn't. The whole process was streamlined & well managed. The surveyor was organised, the solicitor was set up & we received compensation in much less time than anticipated. Having received various letters from companies offering a similar service, we were pleased that we chose this company to act on our behalf. I would, without hesitation… Read Full Review

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★★★★★

“Fantastic Company - Highly Recommend”

Written on: 02/05/2014 by Johnson1985 (1 review written)

All staff very polite and efficient. Always came back to me with updates, knew where we were in the process and what we had to do next. Very stress free. Would recommend them to anyone in this situation… Read Full Review

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★★★★☆

“Hi, We used The Power line Advisory Group through to...”

Written on: 01/05/2014 by KeltonCarpenter (1 review written)

Hi, We used The Power line Advisory Group through to completion and were completely satisfied with the outcome.We would not hesitate to recommend their service to anyone.Thanks a lot and kind regards Pete and Jan… Read Full Review

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★★★★★

“Power Line Advisory Group.”

Written on: 01/05/2014 by Batemanta310 (1 review written)

Excellent service from making us aware of the oppertunity, to reciept of the settlement cheque, as a result of which I have another 12K in my bank account !… Read Full Review

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★★★★★

“Fast,friendly and very helpful”

Written on: 21/03/2014

Excellent we were kept informed all along the way,it was sorted much quicker than we thought and we are very happy and a lot richer than we were… Read Full Review

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★★★★★

“Powerline Compensation”

Written on: 23/02/2014 by Parker001 (1 review written)

From start to finish the process was quick, simple and completely stress free. Everything was handled with complete professionalism. Communication was excellent and we knew every step of the way the progress of our claim. Every query was met with a quick response and overall we are very pleased with the service we received. We would definitely recommend The Powerline Advisory Group… Read Full Review

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★★★★★

“Great attention and service excellent communication”

Written on: 07/02/2014

We had great straight forward attention from Max , resulting in a very good result. The process takes a little time but was faultless. I have no hesitation in recommending The Powerline Advisory Group and Max … Read Full Review

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★★★★★

“Great attention and service excellent communication”

Written on: 06/02/2014 by Beaconboy (1 review written)

We had great straight forward attention from Max , resulting in a very good result. The process takes a little time but was faultless. I have no hesitation in recommending The Powerline Advisory Group and Max … Read Full Review

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★★★★★

“A pleasure to deal with”

Written on: 22/12/2013

Having been very skeptical about offers from other companies to help me with my claim I did my research and found the Powerline Advisory Group charged the lowest fees for their services. Having met with their representative, I was impressed by his knowledge and helpfulness. I was kept informed during the whole process, and eventually received my compensation without any effort to myself, or inconvenience. I was pleased with the result and wouldn't hesitate to recommend them… Read Full Review

Robertgoodfellow's Comment

Written on: 03/02/2014

I believe you will find Sherwill Forbes actually charge the same or lower commission. This is who I used and they completed the matter very promptly and efficiently.

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★★★★★

“Genuine review from an initially suspicious claimant”

Written on: 16/10/2013 by JLSTEWART (1 review written)

After a bit of research on internet, and a few phone calls to various companies, I opted to use services of Max for my compensation claim. Max's fee was the lowest rate advertised but do not think this means you will get a poorer service! Far from it, in fact the service from Max was fantastic: explanations about process, timelines etc and every email was responded to almost immediately! Entire process took approx 6 months for my clain. Many thanks Max!… Read Full Review

Uzy786's Response to JLSTEWART's Review

Written on: 09/12/2013

My house is right opposite the pylons but don't know if I would be entitled to anything?

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★★★★★

“The service was brilliant”

Written on: 21/08/2013 by Walsall-Di (1 review written)

Absolutely excellent. I bought the house from my ex-sister in law and she had never claimed. She was gutted when I told her how much I got and I loved every minute of it! Max was brilliant the whole way through… Read Full Review

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