The Powerline Advisory Group Reviews - www.thepowerlinegroup.co.uk

★★★★★
4.9 / 5
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The Powerline Advisory Group - www.thepowerlinegroup.co.uk

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Latest Reviews

★★★★★

“Great service from Powerline Group”

Written on: 11/05/2015 by joe406 (1 review written)

I have recently used Powerline Group to settle a claim on my behalf, regarding a powerline in close proximity to a property I purchased. Initially, I was very scepitcal in regards to the whole process but after using Powerline Group, I can confirm it went much better then hoped. Powerline were more than helpful thorughout, responded to any questions I had within the hour normally and came back with informative, useful information that helped keep my mind at rest throughout. I could've… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 09/05/2015 by Humphriesar406 (1 review written)

Your services were very good. You showed transparency,efficiency and honesty and updated me at every stage of the process. Also, you responded to all queries/enquiries very quickly. Many thanks!… Read Full Review

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★★★★★

“One very impressed and satisfied customer”

Written on: 07/05/2015 by 249Velez (1 review written)

From the first point of contact with The power Line Advisory Group and all the way through the process , they have been extremely helpful , courteous and 100% professional.Even to the point of answering any questions at any time of the day or even weekends.I would highly recommend their services to any member of my family and friends… Read Full Review

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★★★★★

“FIRST CLASS SERVICE ”

Written on: 07/05/2015 by Alessandra1991 (1 review written)

thank you fast and very efficient service, everyone we spoke to was very knowlagable and polite. would recommend if you require help with power line problems… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/05/2015

The Powerline Advisory Group were extremely professional and efficient dealing with our claim, ensuring that it was concluded quickly and satisfactorily. We were kept updated on a regular basis and they were always available to answer any queries either via the telephone or email. I would have no hesitation in recommending them to my friends and family if they needed their services… Read Full Review

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★★★★★

“Thank you for your assistance!”

Written on: 29/03/2015

My claim was not straightforward as my mortgage company did not want to provide the requisite consent. Max stepped in and devised a resolution that would keep all parties satisfied. I would simply like to say thank you very much for all of your assistance, it is very much appreciated!… Read Full Review

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★★★★★

“They did what they said they would for the agreed price!”

Written on: 17/03/2015 by stevemquinn (1 review written)

My experience was on the one hand very positive but very exasperating on the other. From start to finish my application took well over a year to complete. This was in no part the fault of the Power Line Advisory Group. Together, they and we, were battling incompetence on a staggering scale from solicitors and banks - papers lost etc etc. However, through it all PLAG stuck to their task and we eventually got the compensation we asked for - and at the agreed 10% asking price. I was initially vey… Read Full Review

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★★★★★

“Would Highly Recommend ”

Written on: 13/03/2015 by Michgard (1 review written)

Excelent service , very professional even when initial the company felt we didn't have a claim they listened to us looked into our claim in more detail & decided that we did have one. We were kept informed on a regular basis & all fees explained at the outset. Have recommended this company to other neighbours & are so pleased we decided to go with them. I can honestly say we couldn't fault any aspect of the service ptovided… Read Full Review

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★★★☆☆

“Need to recommend a different solicitor”

Written on: 12/12/2014 by N4H1 (1 review written)

The first part of the process was good. Max was efficient and thorough and I would recommend him. However, the solicitor firm he recommended should be avoided at all costs. They were disorganised, took a long time to complete their paperwork and lost my marriage certificate… Read Full Review

Maxmortlock's Response to N4H1's Review

Written on: 22/12/2014

Firstly, thank you for the kind words regarding the service that you received from me, and by extension, the Powerline Advisory Group as a company. I will always try and deliver the absolute best for my clients.

With regards to the solicitor; the process is a 2-stage process and so does require an independent solicitor for the 'second' stage. The solicitor that we recommend for the second stage has previously always delivered to high standards and the reason that I recommend this firm over any other is that through my experience with numerous other firms, they have been the only firm to show the same level of commitment to my clients' cases as I do.

As you know, I was in contact with the solicitors whilst you were experiencing the problems that you have stated, and would like to offer some clarity.

Firstly, although I will not make excuses for the disorganisation that you witnessed such as calls not being returned to you when promised and items being sent to you by standard and not recorded post, this was the result of the principal partner that handles these cases being on holiday and is not how they usually operate. This issue has been clearly fed back to them and they have acknowledged that it is not good enough, and will not be repeated. A second partner will now always be on hand in the event of the first not being available.

With regards to your marriage certificate, I think it is only fair to clarify that it was held up by the security team that manages the building's post who were unable to trace it for a number of days. It was eventually located, and delivered to the solicitors who then returned it to you once copied.

With regards to the the paperwork taking longer than expected, this is unfortunately an aspect of these transactions which is not actually in the solicitors' hands. All legal paperwork is drafted by the electricity company solicitors and is sent to your solicitor for approval/comment. When there are delays, we (both myself and the solicitor) will chase the other side, but the solicitor cannot send anything to you until they have themselves received it. In your case, we had a difficult time getting things moving as you will recall from the email exchanges that you and I had. I can assure you that without the efforts of the solicitor chasing as much as I did, the paperwork would have taken longer. Sadly (and this is another aspect that I have made clear they need to improve on), the solicitors were not as good at keeping you informed of what they were doing as I was. This leads to the assumption that they are not doing anything.

Having said all that, I would like to apologise for the dissatisfaction that you felt, and the inconvenience caused - your case did not go as smoothly as it should and there were some definite 'dropped ball' moments during the legal stage that just shouldn't have happened. I have spoken to the solicitors and I have made it clear that they can only remain our recommended solicitor if these sorts of issues do not reoccur.

I continue to monitor the situation and thankfully their performance is back to where it should be. Your comments have not been ignored and I do thank you for bringing these issues to my attention.

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★★★★★

“Free money”

Written on: 11/12/2014 by Fallon230 (1 review written)

Power company told me i wasnt entittled to anything so i gave the power advisory group a go and they got me £2700 after deductions… Read Full Review

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★★★★★

“Powerline Compensation”

Written on: 09/12/2014 by WGJOHN (1 review written)

First class service from start to finish with compensation claim both with the technical and legal work. Would recommend this company and the percentage taken of award is one of the best rates available… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/12/2014 by SHaikney (1 review written)

We were sceptical at first as to whether we had a valid claim, however, we were assured that our situation met the necessary criteria and filled in a very simple form. Someone came out to the house to value it and look at the proximity of the overhead cables. Later we were given an estimate of the value of our claim and a legal document to sign. The whole process was very straightforward and easy to understand and we would not hesitate to recommend Powerline Advisory Group's services… Read Full Review

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★★★★★

“A speedy and attentive service”

Written on: 29/09/2014

Max Mortlock (Director) handled our claim for compensation and was excellent throughout the process. He always responded quickly to our requests for information and negotiated a good settlement. We were delighted with the service… Read Full Review

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★★★★★

“Excellent Service”

Written on: 24/08/2014 by enO'Grady232 (1 review written)

Staff dealing with claim were very friendly and explained things fully and kept us updated. if we had any queries , they got back to us straight away. The process did take longer than expected for us to get the end result but we are aware that other agencies had to be involved and they dragged their feet a little but the Power Line people chased them up… Read Full Review

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★★★★★

“The Powerline Advisory Group”

Written on: 31/07/2014 by wazygoose (1 review written)

The Powerline Advisory Group acted on our behalf on what we thought was a lost cause. Through their expertise they were able to secure considerable compensation for my wife and I. We would recommend their services to everyone… Read Full Review

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★★★★★

“Smooth process from start to finish”

Written on: 24/07/2014 by Bartlettwd351 (1 review written)

I was very pleased with their service. From the initial assessment to the compensation going into the bank it all went smoothly and with little hassle. My dealings with this company were straightforward and they answered any questions I had. I also thought their fee was reasonable too. I would recommend this company… Read Full Review

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★★★★★

“Did what they said they'd do”

Written on: 17/07/2014 by myopicvision (1 review written)

Max, visited us very promptly and organised the survey. All the timelines he outlined were achieved and we had a very good experience and recommended them to Friends… Read Full Review

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★★★★★

“Excellent service”

Written on: 03/05/2014 by BellaKirk1957 (1 review written)

The advice & service we received through the Powerline Advisory Group was excellent. We were expecting our claim to take an age to be processed but it wasn't. The whole process was streamlined & well managed. The surveyor was organised, the solicitor was set up & we received compensation in much less time than anticipated. Having received various letters from companies offering a similar service, we were pleased that we chose this company to act on our behalf. I would, without hesitation… Read Full Review

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★★★★★

“Fantastic Company - Highly Recommend”

Written on: 02/05/2014 by Johnson1985 (1 review written)

All staff very polite and efficient. Always came back to me with updates, knew where we were in the process and what we had to do next. Very stress free. Would recommend them to anyone in this situation… Read Full Review

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★★★★☆

“Hi, We used The Power line Advisory Group through to...”

Written on: 01/05/2014 by KeltonCarpenter (1 review written)

Hi, We used The Power line Advisory Group through to completion and were completely satisfied with the outcome.We would not hesitate to recommend their service to anyone.Thanks a lot and kind regards Pete and Jan… Read Full Review

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