Unpaid stamp duty - shocking service

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Leroy180's review of Ross Coates - www.rosscoates.co.uk

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“Unpaid stamp duty - shocking service”

Written on: 03/09/2014 by Leroy180 (1 review written)

Moved house in Dec 13 and paid over stamp duty to Ross Coates Ipswich. Kept getting letters from HMRC saying we hadn't paid our stamp duty.Ross Coates kept telling us this was very common with HMRC being so disorganised and that it had been paid and not to worry. With letters still coming threatening recovery procedures - we insisted on knowing when the cheque (yes they sent a cheque apparently in this day and age) was cashed. Then they said 'oh - it hasn't been cashed - must have been lost'. This i took to be a complete lie or their incompetence was staggering that a firm of solicitors doesn't even do a basic bank reconciliation to see what money is coming in and out of their business each month! They finally paid the stamp duty minus the interest so we are now being hounded for this. Never get to speak to anyone, emails not responded to and a receptionist who only says 'do you want to leave a voicemail as no-one is available'. Another recent google review cited the same issue - unpaid stamp duty!! Be warned.

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