Roberts Crossley Solicitors Reviews - www.robertssolicitors.co.uk

★★☆☆☆
2.2 / 5
53
28% of users recommend this
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Roberts Crossley Solicitors - www.robertssolicitors.co.uk

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Latest Reviews

★★★★☆

“Conveyancing”

Written on: 16/10/2017 by 144O'Donnell (1 review written)

Roberts Crossley Solicitors did the conveyancing for the sale of my house. I am rather satisfied with their services and would recommend them to family and friends. Perhaps, like may other solicitor companies, you have to chase them for some parts of the process. However, if you are thinking of using this firm I would recommend not to be quiet and speak your mind about anything you think they need to improve. Otherwise, quite a good service and good value for money… Read Full Review

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★★★★★

“Thank You Roberts Crossley”

Written on: 19/09/2017 by 305Malloy (1 review written)

Really pulled out all the stops to get our family into their new home. Customer service was fantastic. Never any problem getting through on the phone. Keep up the good work!… Read Full Review

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★☆☆☆☆

“Nasty and incompetent. ”

Written on: 29/06/2017 by Polly5 (1 review written)

I am completely at a loss to understand how this company is allowed to practice. My elderly mother and stepfather engaged their services to undertake a straight forward purchase of a property as cash buyers. 4 months in and a series of ignored emails and requests for additional money to undertake simple tasks my stepfather became frustrated and posted a poor review on Google. They responded by refusing to continue acting for them and demanding fees paid in full before any paperwork would be… Read Full Review

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★☆☆☆☆

“Overpriced rubbish service, AVOID”

Written on: 15/02/2017 by cgAlexander163 (1 review written)

Painfull inadequate service, they charged hidden fees throughout the process. I was quoted £700 ended up paying £1300 in fees alone. They refused to continue on the day of completion as I apparently owed them another £155.. Soo many mistakes were made, names spelt wrong, addresses wrong, failure to call me back when promised, failed to answer their phones during open hours. House condition was sub par on completion agency failed to file against previous owners. I was overall completely… Read Full Review

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★☆☆☆☆

“neglect,incompetence and no comunication”

Written on: 10/01/2017 by mikedeeeee (2 reviews written)

simple purchase of a property with only one local authority search.. 4 months later after several emails, phone calls and tantrums to be told today file was lost.... they never returned my calls or emails. use at your own risk. whatch out for increased costs for no reason?… Read Full Review

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★★★★★

“My Apartment Sale”

Written on: 16/11/2016 by 15Price (1 review written)

Very Fast and efficient on my Apartment Sale. I instructed them online and received the information pack through by email the same day. My transaction was underway as soon as I returned my signed forms. I had my contract through to sign the following day!!!! The bill was exactly the same amount as I was quoted. I made them aware of the fact that it was a leasehold apartment which was included in their estimate. On the day of completion funds were paid into my bank account at lunchtime… Read Full Review

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★☆☆☆☆

“House purchase ”

Written on: 01/11/2016 by Santiagot133 (1 review written)

This is the worst ever solicetor I ever came across someone recommended to me how did he tolerated that's what am thinking now, with them I just want to say they are not bothered About there client and don't even have any qualified solicetors in there firm who could deal with your case just stay away from this firm or else you will end up losing everything because of them have been trying to track them down for an update and it's been impossible to get hold of the person who was dealing with… Read Full Review

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★★★★★

“Went out of their way to help me”

Written on: 03/10/2016 by StephenMcKenzie6 (1 review written)

I wanted to share my experience with this firm as it was particularly good and I think they deserve the credit for it. To summarise they were prompt in all their dealings, the final bill was exactly the same as their estimate and I really felt that they went out of their way to help me… Read Full Review

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★★★★★

“Excellent service and great value for money”

Written on: 13/09/2016

I used this firm to buy a house, the quote far below any other firm I approached. Despite this the service was outstanding, I was kept updated and they looked out for me all the way. When the purchase went through my final bill was as per the quote. I am very happy with this firm and the service they provide. I would recommend to anybody… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID Wouldn't reccoment to my worst enemy. ”

Written on: 25/07/2016 by Samantha1980 (1 review written)

AVOID AT ALL COSTS!!! When buying a house the last thing you need is a 'solicitor' expecting you to do and know everything for them... It has taken months to do a service that should of been able to be done in 4 weeks. Searches not done properly, awful when any communication. If you ask anything it seems as if you have phoned a creche and a child has answered the phone and has no idea what they are meant to do, then turns into strop mode with a disgusting attitude towards you because you asked… Read Full Review

Angrylady57's Response to Samantha1980's Review

Written on: 05/09/2016

This firm is is handling the buyer at the bottom of the chain on our sale and is absolutely atrocious on how they handle the other legal parties in the chain. They do not respond to emails or phone calls and drag their feet at every chance. I just hope that enough people report them and get something done about them.

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★☆☆☆☆

“Please do not use these people”

Written on: 18/07/2016 by embellasmi (1 review written)

AVOID AT ALL COSTS!! I used Roberts Crossley around 4/5 years ago and they were not great then but I foolishly used them again for the purchase of a new house and also a lease extension for my flat. It has been quite possibly the most stressful time of my life! It has now been ONE YEAR since my lease extension process started and it still remains incomplete but me £7000 out of pocket (I paid for the extension last year!). I have had to constantly chase to which I get no response for weeks at… Read Full Review

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★☆☆☆☆

“OH MY GOD!!! AVOID THESE PEOPLE, COMPLETE RIP OFF!!!!”

Written on: 12/07/2016 by MrPeeps (1 review written)

R crossley or rc legal through conveyancy warehouse is the worst experience i've ever had buying a property! Do not instruct these jokers!!!! I got a quote of £480 to do my conveyance for a cheap auction property which was very cheap... The final bill was £1224, i asked why my bill was 300% more than the original quote and still have no answer to this. The manager was rude as he ignored my complaint and kept on talking over me. I had to pull out of the sale and find another firm. Despite the… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 02/07/2016 by Disgruntled314 (1 review written)

I used this solicitors to purchase a property and wish I hadn't bothered. They emailed my bank statements to the seller! After I called to complain, I received no apology and then an email with the complaints procedure! The most unprofessional outfit I have ever had the misfortune of dealing with… Read Full Review

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★☆☆☆☆

“AVOID NO NO NO ”

Written on: 14/06/2016 by Valentinaz141 (1 review written)

This firm has demonstrated a fair degree of either incompetence or dishonesty mixed with terrible customer service, and ignores their clients complaints hence this review. Take my advice, spend a little more money, get the job done by professionals and give this operation a wide birth. I look forward to your response… Read Full Review

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★★★★★

“Saved us £9,000. Amazing Firm”

Written on: 26/04/2016 by CrazyMel (1 review written)

Worked really hard for us. They did everything they could to push the transaction through before the change in stamp duty on 31st March, which meant a £9,000 saving for us. Any delays that were encountered were all with the Seller's solicitor who were very busy due to the March Deadline. Not really their fault. Thank you so much guy… Read Full Review

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★☆☆☆☆

“STAY AWAY!”

Written on: 12/04/2016 by Mhar071082 (1 review written)

do not use under any circumstances! had endless problems but none more so than the fact that they did not confirm compleation to me until 7 days AFTER we had actually completed. they have no regards for complaints either. don't bother complaining, it wont get you anywhere… Read Full Review

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★☆☆☆☆

“Avoid them as if you would avoid a Virus or a Plague”

Written on: 08/04/2016 by Mattinglyer453 (1 review written)

I've had such a frustrating time with this firm that I do not wish to explain in detail all the problems it would take a lot of my time to list every issue but I'll give you a general overview of this Solicitors. I would just like to inform you to please do not deal with them because the service is terrible, communication non-existent, traceability terrible, I had to check with them whether they had sent the information to the vendors solicitor or not leading to the seller nearly pulling out… Read Full Review

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★☆☆☆☆

“I will never use them again”

Written on: 07/04/2016 by Jaygohil11111 (1 review written)

The company provided an extremely poor service, and I WILL NOT USE THEM AGAIN. After a month of extensive searching no for a house, we found one that was perfect. I instructed the conveyances, and paid the deposit required. About 2 weeks after my money had cleared AND ABOUT 3 weeks after I had instructed them, the sellers agents contacted the firm, only to be told that I had not instructed them. There were a couple of less serious issues. I complained to the solicitor dealing and instead of… Read Full Review

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★☆☆☆☆

“I will not use them again”

Written on: 07/04/2016 by Milne391 (1 review written)

The company provided an extremely poor service, and I WILL NOT USE THEM AGAIN. After a month of extensive searching no for a house, we found one that was perfect. I instructed the conveyances, and paid the deposit required. About 2 weeks after my money had cleared AND ABOUT 3 weeks after I had instructed them, the sellers agents contacted the firm, only to be told that I had not instructed them. There were a couple of less serious issues. I complained to the solicitor dealing and instead of… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 22/03/2016 by YasminShea (1 review written)

Cheap yes but really the headache is not worth it!! Our solicitor is useless, does not seem that much has been done since we instructed them! Now our sellers are fed up and growing inpatient. She does not respond to email/phonecalls from myself,agent or sellers solicitors and when you do get through she gives you fake promise that progress will happen! Promised we would exchange last week, nothing happened so I called again and was told by her assistant we would exchange Monday without fail!!… Read Full Review

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