Optima Legal Reviews - www.360.optimalegal.co.uk

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Latest Reviews

★☆☆☆☆

“DON'T do it”

Written on: 05/10/2017 by Smithne95 (1 review written)

Please, no matter how much your provider recommends Optima, you must get other quotes. If they are higher but reasonable...don't use Optima. They are simply horrendous. I could go on but just take my advice - you'll regret it if you don't… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 28/09/2017 by Simmons330 (1 review written)

Learn from my mistakes, stay well clear of this Mickey Mouse company. Incredibly slow, missed completion date, did not respond to multiple emails, would not answer phone calls. Absolutely shocking… Read Full Review

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★☆☆☆☆

“Appalling, slow, and unresponsive”

Written on: 03/09/2017

Unfortunately, I had no choice but to user this organisation, as it was part of the remortgage with Clydesdale Bank. They were slow, totally unresponsive to dozens of emails, and had it not been for constant phone calls, I'm sure we would have been waiting for months for a very straightforward remortgage to have completed… Read Full Review

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★☆☆☆☆

“Stressful and unpleasant experience ”

Written on: 29/08/2017 by Connell1971 (1 review written)

Terrible experience I am currently in, 6 months and no result. I'm not sure what I can do and how much they will charge. definitely never go with these people. Watchdog should investigate… Read Full Review

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★☆☆☆☆

“Disgusting, lazy, ”

Written on: 18/08/2017 by timpsyb (1 review written)

Contact mostly by email. If you phone it's often an answer phone message. Premium rate phone number. If you email, it states 24 hours to get back to you. Totally disorganised office. No contact to say of any issues unless you contact them. Then finally send messages to say there is outstanding paper work. I had sent it twice. The 3rd time I had to send it recorded delivery so they couldn't lie again. They obviously lose it then claim it wasn't sent. Rang to speak to case manager. Not… Read Full Review

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Davidprice38's Response to timpsyb's Review

Written on: 30/08/2017

They are worse than ever. This is a 'mortgage bucket shop' and obviously works on the basis that the lenders use them. I have never used such a terrible 'legal' service with such high costs for messing you about. There standards of checking documents that they issue is lamentable. They set rules or suggest that the rules are set by lenders which Government institutions such as the Land Registry say are unnecessary. Junk outfit. Avoid like the plague

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★☆☆☆☆

“Digusted”

Written on: 02/08/2017 by markiehaze (2 reviews written)

Rude people on the phone. Lazy and they lied about not receiving paperwork. I can honesty say this company os terrible and i would advise to avoid at all costs… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 01/08/2017 by Williey109 (1 review written)

A simple re-mortgage has taken far longer than it should have done. I have spent many hours contacting them by phone,and always appear to speak to a clueless teenager of some type,never a solicitor.I get the feeling that this is a Call Center environment,not a proper solicitor practice.Emails un-answered,the customer portal is a joke,having to send in documents again by recorded delivery as they have lost the first lot.If your bank uses them,read the reviews on here,and get a proper… Read Full Review

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★☆☆☆☆

“Lazy, lax and rude”

Written on: 27/07/2017

"Solicitors" only by name. These guys just can't be bothered and I am not sure how much longer they will sustain their complete disregard for their customers. Don't even ask for an apology. You will be better off complaining directly to your mortgage provider. -Forgot to request a redemption figure so remortgage got delayed -Didn't tell me that a form hadn't arrived so remortgage got more delayed -Told me that the service was free so I shouldn't complain (I looked up free in the dictionary and… Read Full Review

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★☆☆☆☆

“Forced to use Optima but shocking handling of a remortgage”

Written on: 14/07/2017 by Usually007 (1 review written)

I recently remortgaged a rental property I own and was forced to use Optima as they were the solicitors chosen by the mortgage company. They are slow to complete simple conveyancing and if you have any issues good luck trying to speak to anyone on the phone. I finally managed to get hold of someone but they offhand and just made the issue more complex. I had to agree to an additional fee for a process, which my own solicitor had already advised was not necessary. This additional process lead… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 11/07/2017 by bearcub1985 (1 review written)

Poor processes. Unclear instructions. Time consuming. Argumentative staff… Read Full Review

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★☆☆☆☆

“Completely inept. Lost multiple items 'in the post'”

Written on: 06/07/2017 by ReaganSchofield (1 review written)

I had no choice in using Optima Legal, as they were the company NatWest chose. They were pleasant enough on the phone, but incredibly slow to act and rarely followed through on anything in a hurry. The most infuriating thing though, was the way in which, having already supposedly lost two items of post, they refused point blank to send anything either registered or signed for. If it was the cost that was bothering them, they had already charged me around £400 - surely enough for a postal… Read Full Review

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★☆☆☆☆

“re mortgage”

Written on: 24/06/2017 by afMartin369 (1 review written)

absolutely useless and infuriating! As many others have stated the call centre staff are useless and incompetant. What should be a simple process has turned into a 6 month drama, they time waste by asking for documents that have already been produced and they have no legal knowledge what so ever… Read Full Review

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★☆☆☆☆

“shocking service. stay clear total incompetence ”

Written on: 08/06/2017 by miffedcustomer75 (1 review written)

the service started good then my case got a bit complicated where i had to get another solicitor involved. once things were sorted trying to get them to move my mortgage forward was horrendous. I was doing more than them phoning my lender and then sending information to them. the completion date was supposed to be on a Friday.. 2 weeks on still going... and at least 2 calls a day to them where i was told your case manager will be in contact... no calls just a message on the portal not even… Read Full Review

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★☆☆☆☆

“INCOMPETENT AMATURES ”

Written on: 21/04/2017 by Isabella1969 (1 review written)

Tom Richard & Harry will deal with your case + One hand wont know what the other is doing. Basically,they are too long winded and you end up doing their job for them...Avoid at all costs… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 13/03/2017 by Luciai76 (1 review written)

Very slow at responding to emails. Never confirmed receipt of any documents we sent. Took far longer then it should have. No communication throughout the service… Read Full Review

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★☆☆☆☆

“Absolutely useless , stay away”

Written on: 09/03/2017 by steverowse (1 review written)

We applied for a remortgage with Natwest and were told that it included free legal , with optima legal . I can't stress enough to stay away from this company, as soon as you see there's a hold up just find your own solicitor, it may cost you a few hundred pounds to complete the remortgage but it's better than the stress and delay optima will cause . They don't answer their e mails , they will not listen to your concerns. Even when I made a complaint after I instructed a new solicitor they did… Read Full Review

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★☆☆☆☆

“Extremely inefficient”

Written on: 03/01/2017 by Cole418 (1 review written)

Lloyds Bank use this firm for remortgages. It has taken 4 months to complete a very straightforward remortgage. They take ages to reply to emails, and despite promising completion failed to complete on the date set for no apparent reason. They do seem to act when given a nudge, I only wish I had given them the nudge a lot more often! Very poor service, avoid at all costs… Read Full Review

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★☆☆☆☆

“Changed my mortgage to NatWest who use optima for...”

Written on: 20/11/2016 by Paul.D.R. (1 review written)

Changed my mortgage to NatWest who use optima for their legal services. When they transfered the money from the bank to pay my advisers, instead of sending a cheque to them (at no cost) they got NatWest to send the money by BACS to them incuring a fee of around £35, then they split the fee into two BACS payments, sending half to my wives account and the other half to my account. In total They took out 3 BACS charges meaning that i had to then find around another £105 to pay my mortgage… Read Full Review

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★☆☆☆☆

“Avoid Optima Legal for Remortgages”

Written on: 04/11/2016 by beachy123 (1 review written)

Terrible service. Do not reply to emails. Agents who answer the phones don't have a clue. Avoid at all costs. I would check to see if your mortgage provider uses them before switching. If they do use Optima Legal, I would suggest going with a different mortgage provider… Read Full Review

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★☆☆☆☆

“utter shambles”

Written on: 04/11/2016 by Felipe262 (1 review written)

Unable to get through on the phone and wont reply to emails, now im paying svr with my current lender… Read Full Review

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