AVOID- APPALLING CONVEYANCER

Booked this company recently as basically they were cheapest on internet and ours was straightforward cash sale with no chain and no complications. Despite this easy process this company totally messed up everything meaning we more or less had to resort to dealing with matter ourselves to avoid sale falling through.
Will include Warnings
1. They initially offer 10% extra discount if you sign up within 24 hours and this is absolutely the only thing they are good at -taking your deposit and then basically it goes rapidly downhill from there.

Sadly we did not check other reviews prior to signing up but wished we had as they caused us so much stress and continually asked for more money for there expedited service -so the initial offer is just a fake offer to get you signed up

2. They lost copies of our confidential information -copies of passports/bank details etc despite them being signed for as received by their reception staff -no apology just send them again!!!! -This delayed things for several weeks at the start as despite signing for them the solicitor handling our case claimed never to have received them -EXTREMELY WORRYING AND WHERE ARE THEY NOW!!

3.It is extremely difficult to get anyone to answer phone both in reception and then they try to put you threw to another line which is rarely answered. Similarly emails sent generate an auto response but then they never bother to answer so nobody keeps you updated on progress -you will constantly have to do all the chasing

4. Prepare for the phone call that you will need to pay several hundred pounds extra for expedited service of completion of 8 weeks -took nearly 16 weeks to get our matter sorted and buyer nearly pulled out

5. Worst company we have ever dealt with and staff can be rude -for what its worth AVOID AVOID AVOID an absolute shambles and will never use again