written by SierraBallard on 23/01/2023
A representative dealt with my case. He was extremely helpful, kept me fully informed and advised me in options to move forward. I would recommend this company highly
written by KarinaSidhu on 28/06/2021
I am very grateful to Express Solicitors and their barrister for their Amazing work and professionalism. THANK YOU SO MUCH.
written by Maveric6568 on 15/02/2021
Amazing and friendly from the start, definitely would use them again
Written on: 30/04/2021
Thank you for taking the time to leave a review. I am pleased that you are happy with the service provided. Please do not hesitate to contact our offices should you require any further assistance
Leanne Rowley
Client Care Partner
written by Hollistb451 on 26/11/2020
My son was involved in a bus accident and I looked around for a solicitor to be able to make a claim. I chose Express Solicitors and a person there represented us. I worked with him and he was nothing but amazing. I know claims take time and can be exhausting, but he kept in touch with us every step of the way and he was always ready to answer and explain any concerns we had. We got our settlement in the end and glad he was on our side! Thanks.
Written on: 30/04/2021
Thank you for taking the time to leave a review. I am pleased that you are happy with the service provided and the outcome of your claim.
Please do not hesitate to contact our offices if we are able to assist you in future
Leanne Rowley
Client Care Partner
written by Robmorly on 03/10/2020
Do Not Go to this company its a no win no fee so if you don't win there will try get money out of you also there make ING a new name its going to be NO WIN 100% FEE THAT'S WHAT THEY GET OF YOU KEEP WAY FOR THEM
Written on: 30/04/2021
We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.
I can confirm that we operate on a no win no fee basis. This means that there are no charges should a claim be unsuccessful unless an individual has breached the terms of the agreement for example by failing to cooperate or not following advice. In those circumstances, as per the terms of the agreement we would charge the client for the work performed.
Leanne Rowley
Client Care Partner
Written on: 06/10/2021
So why take 3000 pound out of an interim payment then after all you had won nothing and I have sacked you.
You do charge upfront fees and I can provide evidence of this.
written by Busa1971 on 04/02/2017
Lost documents, un checked statements. 1st solicitor vanished, 1st barrister vanished. Then new barrister tried to talk me into walking away half way through court. Lost case due to poor service and will be taking this to legal ombudsman. They had over 3 years to prepare for this and the defence solicitor just picked my case to pieces as it was put together with no care and professionalism. Would highly recommend you stay away from this firm.
Written on: 30/11/2018
I had a similar experience . By the way my judgement reads I can only think that Express Solicitors Lost vital paperwork or missed deadlines . Took 6years 6 months to get to court, I was continually told differing timelines for completion, 6-12months for instance, when 12 month was coming up deadline moved ,12-18 months , and so on and so on. I was told about a offer from defendants months after it had been made with advice to decline. Lost £1.1 million in damages. I reviewed on trustpilot and Express Solicitors complained about my completely honest review. I too will be going to ombudsman. As my case failed to receive compensation representative to my losses, as I will never work full-time again, and liability was admitted, but due to missing evidence awarded compensation comes no where near to my losses . Technically I won the case but lost out on getting compensated due to Express Solicitors incompentance.
Written on: 30/04/2021
We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.
Leanne Rowley
Client Care Partner
Written on: 09/09/2021
Normal response when you know your wrong
written by on 28/11/2016
Despite the reviews praising the company (I wouldn't be surprised if they were fake), here's what actually happened in my experience: 1. I called a personal injury helpline, not really expecting to be able to make a claim, but simply wanting to find out if I would be able to. 2. The helpline was not actually a solicitors' firm, but was used by Express Solicitors to get clients. 3. I was contacted by Express Solicitors, was told I could make a claim, and was pressured into making a verbal contract over the phone. I have a mental health condition and do not function well when asked to make a snap decision. I get very anxious and just agree almost automatically. I wasn't asked about any disability (such as a mental health condition) that I have besides the recent injury. I was illegally told that I couldn't cancel (in reality, there is a legal 14-day cooling off period which solicitors legally have to tell you about - but there is an exception so never invite them around to your house (which I didn't), until you've had time to think and make a decision away from them). I had to make a decision over the phone. 4. I was then asked to jump through all sorts of hoops, and the firm didn't even bother to get my name correct despite it being in the signature line of every e-mail (I adjust the line depending who I'm e-mailing, but it always gives my first name and surname). 5. Because of the way they handled getting me to agree to the case on the spot, the illegal avoidance of mentioning the 14-day cooling off period (clearly intended to avoid allowing people to exercise their legal rights) and illegally telling me that I couldn't cancel, and the firm's inability to get my name correct (despite the fact that I made it clear what my first name was), I could see they were unprofessional. 6. As a result, I cancelled my contract via e-mail (I hadn't signed half the stuff they sent me anyway as it wasn't in my name). This counts as cancelling in writing. 7. They continued to hound me, interfering with my ability to focus on my university studies. 8. Despite the clear cancellation, they began acting against the defendant WITHOUT my permission. I'm not sure that's legal, and may make a complaint to the relevant regulatory bodies. Because of their actions, it may now be difficult to get a local solicitor to take on the case, because one has already begun (without my consent). I am now very stressed and anxious. It was bad enough having an injury, I didn't need the extra anxiety and stress. On the bright side, my injury seems to be slowly healing.
Written on: 30/11/2018
Hello sorry you , like myself and plenty of others , had a bad experience with this company. Thank you for stating that you too called a number who then put you in touch with these unprofessional company. All they are interested in is money and to win no matter what the outcome is for the client. I too think all positive reviews are fake , or claimants are pressured into making when the claimant is only just signed up, say 6 months , as this in my experience, is when they are at their most helpful .
Written on: 08/06/2020
The number he rang was probably injury lawyers for you same one I rang
Written on: 19/05/2021
Yes your right mate they had my honest review taken down like many others they only want positive feedback.i wouldn't recommend them to anyone I sacked them after year and half.my new solicitors did more in 4 months then these ever did
written by JacquelineKeegan245 on 31/03/2016
Awful lying company who will take on any case as a no win no fee just so they can screw you for fees later on when they drop the case. Avoid these at all costs. Have reported to their governing body.
written by AngelHunter494 on 11/03/2016
This company back you into a corner blackmail you so they get there way,leave you financially out of pocket,haven't got the clients best interest at heart and are unprofessional, unreliable, untrustworthy they lack communication skills and lack cutting and edge and common sense to be classed as solicitors. Please avoid so you do not go through the UN DUE STRESS AND ANXIETY I have gone through
Written on: 19/05/2016
I'm dealing with one of their trainee solicitors at the moment as a defendant, he's very unprofessional !! and above all how does a Trainee warrant charging £220+ vat per hour when he's still training !!!!
That price isn't a Trainees fee it's a Seniors fee !!
Total Rip-Offs
Written on: 08/06/2020
O no it's a joke there not qualified so should not be anywhere near people files
Written on: 08/06/2020
Yes they tried to blackmail me.when I sacked them
written by Reviewer129 on 02/02/2016
I've had a case going for 6 years where it was passed between solicitors. They gave minimal contact, every time I rang up for development they would brush me off. They lack any customer service skills. They poorly handled my case where they did not listen to any evidence I and my mother provided and disregarded it. Do not go with these, avoid at all costs!!!
Written on: 03/02/2016
Good Morning,
my name is Kimberley Kirkby and I am the Client Care partner at Express Solicitors. I am sorry to hear that you have been unhappy with the service.
Unfortunately I cannot trace you or your case from your anonymous post so that I can contact you to discuss the case and try and solve any issues for you. I would also like to look at the case to ensure that if there was unnecessary delay, I can make sure that our fee earners receive feedback and training where they need it.
Please contact me on any of the numbers that you have for our firm and I will be happy to help in whatever way I can. I hope to hear from you.
kind regards,
Kimberley
Client Care Partner, Express Solicitors
written by coolplayer on 21/10/2015
This firm is very poor and inaccurate from what one solicitor says to another and they contradict themselves. I've done all the chasing of medical records i also had to instruct a solicitor to make a call to the defendants as i was told from my solicitor we keep on sending emails and letters but get no response. It doesn't take a genius to work out if they haven't responded after several weeks then pick up the phone! also i kept on questioning the ATE insurance and was told on the phone its a must its the law we don't set this out. so i said do i need to click on the except button for the £200 fee ... and was told yes and that £200 will come out of your compensation at the end. now there asking for £2120. i sacked this firm and have taken on another solicitor but its still in the process of changing hands. as express solicitors are trying to force my new solicitor to undertake all costs. im st the stage of complaining to the man who also works for same firm to no avail as he has only pulled out the 2 telephone conversations that suit his firm. i have made a formal complaint to the ombudsman and im awaiting a final decision in writing from express solicitors to rectify the poor services and inaccurate information that they keep passing on to me.with the ATE Insurance they will try and fob you off saying its so little but at the end of every stage it goes up and you will be left with no compensation if any. i got a call from express solicitors in front of my new solicitor saying its express solicitors company policy that every one has to take out the ATE Insurance but yet in there emails is says clearly you have an option. Its bad enough getting bad service but even when the man in charge of complaints laughs at your in a patronizing way makes matters worse. There is many more things to write but you been warned about this company. be very careful if you go into a contract with them.
Written on: 02/02/2016
I've had a similar issue they a waste of space
Written on: 08/06/2020
Iv had same I had to find out who my company had insurance with because they couldn't find them.took me five minutes on the internet to find out.
written by Amiah4 on 10/02/2015
Very happy with the team dealing with my case. Extremely happy with the advice, knowledge and professional standards right from the start. I was listened to and all processes were explained clearly. I received all paperwork on time and with plenty of guidance so I knew what was going on at all times. I am definitely happy with the amount I've received. My only criticism is about the investigator who came and took photos of the wrong road. Luckily I had taken photos myself at the time of the accident as the Council fixed the road soon after my claim.
written by Holden187 on 21/01/2015
To begin with the service was good and I felt looked after but as the time went by I felt that I was the one constantly emailing the company to find out what was happening . I would have appreciated an occasional email stating where we were up to and when I would next be likely to hear from them. I also think that as a client it was not professional to be refereed to as Fiona'.
written by KoltonGlass1974 on 17/01/2015
Thought the company worked with me as an individual. My solicitor understood that I had little access to my mobile due to the nature of my job working in a school, so she would text me if she wanted to talk to me about the case. Emails were sent just the same way. Easy explanations to things I didn't understand. Couldn't have asked for better. Saturday phone appointments would be useful however.
written by 1990Egan on 16/01/2015
They keep asking you to make a lower offer. They mislead you into accepting a silly low offer, they only look after themselves. I will be taking this much further. Disgusted with Express Solicitors.
Written on: 13/07/2015
Hi I have had a terrible time with this company even to the stage where they sent me someone else's case notes, I hab
Ve complained for them to close ranks and tell me they were not dealing with my complaint any further when they havnt dealt with they just argued my point, they are a disgrace, I am taking much further contacted another legal team and ombudsman, three years of absolute nightmare with very little to show, I want my fee back and I am not giving up until I get it. Anyone thinking of using express RUN A MILE!!!!!!!!!!
Written on: 02/02/2016
I've had a similar thing where I got someone else's case notes too and they just laughed it off. It's so unprofessional and disgusting the way they go on.
written by MiqV on 13/01/2015
I'm very happy about Express Solicitors. They have a very kind staff. We've sorted out more than I expected to get at the beginning of the case. It lasted for over a year but was worth of it. They're definitely worth of my recomendation.
written by on 13/01/2015
While at a work party I slipped on glass that had failed to be cleaned or even identified by staff I fractured my wrist putting me out of work for around two months and also had an impact on grades in university, I contacted express solicitors to see if they could help me get compensation as a way to get back some of the earnings lost. My solicitor was very helpful kept in contact with updates and things moved very quickly, my solicitor also helped with any queries or worries I had.
written by NasirMcPherson on 11/01/2015
The team working on my behalf were very pleasant and the person we dealt with was a pleasure. I would highly recommend you company to friends and family. You dealt with all our claims in the household. Thanks
written by frHolman401 on 09/01/2015
I found the team very emphathatic very supportive and understanding on my first point of contact after my injury. My solicitor was easy to understand and I was made aware of the procedure and fees without the use of any jargon.I would recommend this firm again I dont have any negative feedback
written by Fowlermr1974 on 07/01/2015
I found Express Solicitors very helpful indeed. They dealt with every aspect of my claim in a thoroughly professional way and secured compensation for my injuries, for which I am very grateful. The service provided was absolutely excellent and I would recommend Express to anyone.
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As rated by our community of reviewers
8546Star's Response to KarinaSidhu's Review
Written on: 12/11/2021
Thank you for the 5* review