Express Solicitors Reviews - www.expresssolicitors.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★★★★☆

“Patient and Professional”

Written on: 13/09/2014 by Chester2209 (1 review written)

Since the start of the claim all the staff we have talked to have been very patient as it is a complex case. Whenever I have emailed them a query they have answered promptly… Read Full Review

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★★★★☆

“Be sure to Claim it's effortless.”

Written on: 12/09/2014 by Hutchinson472 (1 review written)

Initially I hadn't intended to claim, but have seen many adverts for several companies. I thought why not. The whole process was effortless. The solicitor that dealt with my case was extremely efficient and with a lot of hardwork the claim was successful. I was kept inform of the process most of the time. Although I did have to chase them up on one occasion. … Read Full Review

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★★★★★

“FOOD POISONING”

Written on: 11/09/2014 by SMILENRESPECK1 (1 review written)

I FOUND YOUR SERVICE TO BE EXCELLENT EFFICIENT EFFECTIVE HELPFUL TRUSTWORTHY AND PROFFESSIONAL… Read Full Review

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★★★★★

“Express Solicitors”

Written on: 09/09/2014 by eyeless7426 (1 review written)

Express Solicitors were insanely helpful in dealing with my claim, they made arrangements that better suited myself, as well as provided me with the highest quality of service when i spoke to members of staff over the phone, who were very polite and made me feel very calm in dealing with my claim… Read Full Review

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★★★★★

“I would like to thank Express Solicitors for all their...”

Written on: 08/09/2014 by DannyMilgate (1 review written)

I would like to thank Express Solicitors for all their help with my personal injury claim. At all times I was kept up to date as to how my claim was progressing. It was explained to me in detail that I found easy to understand, as opposed to a load of legal mumbo jumbo… Read Full Review

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★★★★☆

“Accident Claim”

Written on: 03/09/2014 by HaileyWilliams331 (1 review written)

I found the solicitor involved in my claim Leanne Rowley to be efficient and very caring throughout. She was good hearted and very reliable. I would recommend Leanne and your firm should I be asked to rerecommend good solicitors. My only reservation which I fully understand was no fault of Leanne's is the length of time it took for me to have the recommended tests, however this does not take away the good service I received from Express Solicitors. … Read Full Review

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★★☆☆☆

“Absolutely rubbish”

Written on: 31/08/2014 by Webbtg394 (1 review written)

Would never contemplate using this unprofessional so called solicitors again , do not do anything totally appalling most unprofessional… Read Full Review

Kimberleykirkby's Comment

Written on: 02/09/2014

I am Kimberley Kirkby the Client Care Partner at Express Solicitors. I am sorry to hear that you have had a bad experience with us.

I would like to discuss further with you to try and make amends. I am unable to identify you from your anonymous post.

Please contact me at the office on any of the numbers that you used during your claim with us and I will be very grateful to receive your feedback and see if there is anything we can do to rectify matters.

I look forward to hearing from you,

kind regards,

Kimberley

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★★★★★

“Excellent communicate, brilliant service ”

Written on: 29/08/2014 by AlexisMaurer356 (1 review written)

Each member of the team made me feel comfortable. Any question I need to ask they were always there to help, if nobody was there to help they called me as soon as they could. I was extremely confident in express solicitors and would highly recommend them to friends… Read Full Review

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★★★★★

“Excellent, friendly service ”

Written on: 27/08/2014 by Rowand190 (1 review written)

I'm not very good at writing reviews and this will be short and sweet. From the moment I rang up to discuss about my accident I received outstanding service, friendly, honest and professional. I was kept well informed through out my case and was "kept in the loop". I would highly recommend express solicitors. … Read Full Review

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★★★☆☆

“I delt with a number of different solicitors during my...”

Written on: 26/08/2014 by Moralian (1 review written)

I delt with a number of different solicitors during my claim. One in particular who handled my claim for longest needs some serious customer service training. Her people skills are shockingly bad and it put me off calling to discuss my claim amd generally slowed progress. Also many mistakes and misunderstandings due to simply not listening to the customer something I know a lot about after working in casino's for ten years. Although the other solicitors were mostly excellent I feal having a… Read Full Review

Kimberleykirkby's Response to Moralian's Review

Written on: 04/09/2014

Good Afternoon, I am Kimberley Kirkby the Client Care Partner, I was sorry to read your review.

I am unable to identify you or your case from your post so that I can investigate and try and learn from your experience. I would love to give some training to the member of staff that you had difficulty with.

I would be grateful if you would consider contacting me to discuss at your convenience.

I am available on all of the office numbers that you have used during the course of your case. Please do get in touch.

kind regards,

Kimberley

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★★★★☆

“Accident at work”

Written on: 20/08/2014 by Rothjt460 (1 review written)

Good communication and very thorough. I would recommend a friend or family member… Read Full Review

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★★☆☆☆

“personal injury claim”

Written on: 11/08/2014 by Giovannyx486 (1 review written)

I thought my case was straight forward. myself and girlfriend were knocked off my motorcycle at a junction, third party admitted fault, police involved, hospitalised. my girlfriend has suffered nerve damage in her leg and although the accident was over 3 years ago, the leg is still no better. I had to have surgery. I have found that that the solicitors took far too long in sorting this claim. I have had to wait over 3 years for justice. the payout was eventually ok'd in June and I was told it… Read Full Review

Kimberleykirkby's Comment

Written on: 04/09/2014

Good Afternoon, I am Kimberley Kirkby the Client Care Partner, I was sorry to read your review.

I am unable to identify you or your case from your post so that I can investigate and try and learn from your experience.

I would be grateful if you would consider contacting me to discuss at your convenience.

I am available on all of the office numbers that you have used during the course of your case. Please do get in touch.

kind regards,

Kimberley

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★★★★☆

“A difficult case”

Written on: 11/08/2014

As my case was not straight-forward, it took rather longer than was first anticipated to reach a conclusion, which was happily a successful one. Although I was a little concerned about my case being dealt with by about three different people in all,each was very helpful,patient with all my questions,and put a lot of work and effort into keeping the continuity.They would always arrange a convenient time to call, even if it was quite late in the evening and they would go into everything in great… Read Full Review

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★★★★★

“great and friendly”

Written on: 10/08/2014 by IzabellaGuzman365 (1 review written)

Great service and satisfactory outcome… Read Full Review

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★★★★★

“Very pleased with result and communication ”

Written on: 30/07/2014 by 411Hickman (1 review written)

Was very pleased with result for myself although my husband is still waiting… Read Full Review

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★★★★★

“Good communication”

Written on: 22/07/2014 by tdMorales465 (1 review written)

The communication between ourselves was excellent, I always knew what was happening with my case. I never felt that it was going now where!! Staff members were always polite and courteous and quite often I felt like an old friend! The whole experience was made easier knowing that it was in capable hands. In fact there was nothing that I did not like. Many many thanks to all concerned… Read Full Review

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★★★★☆

“Really good service”

Written on: 06/07/2014 by Ritchiesy96 (1 review written)

I found express solicitors to be very professional in all aspects of my case, I was assigned one individual to deal with the case that made for a productive relationship and I felt I was always being put first… Read Full Review

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★★★★★

“My injury claim against the local authority”

Written on: 03/07/2014

The attention I received was perfectly adequate. He kept me informed when necessary of significant items. I thought the whole process took rather a long time, but appreciated that the local authority were not very co-operative and court orders to release information had to be applied for on 2 occasions, also the injury specialist you recommended did not produce an accurate report. Given these situations were beyond your control, I was happy with the outcome. Money was never my main… Read Full Review

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★★★★★

“Brill service ”

Written on: 02/07/2014 by ixCarr336 (1 review written)

Thanks for the Brilliant service would highly recommend, fast and relaiable!… Read Full Review

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★☆☆☆☆

“Afraid that after lengthy chats with junior solicitors...”

Written on: 30/06/2014

Afraid that after lengthy chats with junior solicitors involving way over the top estimates of compensation, Express Solicitors then ended up taking more of my compensation then they should have, so although happy to have received an outcome (in 6 months for a minor case), it was tainted by getting less than 50% of the compensation owed… Read Full Review

Kimberleykirkby's Comment

Written on: 07/07/2014

I am sorry to hear of your experience and would like to investigate this further for you. Unfortunately I cannot identify you from your review.

I'm Kimberley Kirkby, the Client Care Partner at Express Solicitors, please contact me to discuss your case.

Regards,

Kimberley

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Lottalina82's Comment

Written on: 07/07/2014

Hi Kimberley, thank you for coming back to me however, I would prefer to remain anonymous.

Thank you.

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