Express Solicitors Reviews - www.expresssolicitors.co.uk

★★★★☆
4.5 / 5
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Latest Reviews

★★★★☆

“Accident at work”

Written on: 20/08/2014 by Rothjt460 (1 review written)

Good communication and very thorough. I would recommend a friend or family member… Read Full Review

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★★☆☆☆

“personal injury claim”

Written on: 11/08/2014 by Giovannyx486 (1 review written)

I thought my case was straight forward. myself and girlfriend were knocked off my motorcycle at a junction, third party admitted fault, police involved, hospitalised. my girlfriend has suffered nerve damage in her leg and although the accident was over 3 years ago, the leg is still no better. I had to have surgery. I have found that that the solicitors took far too long in sorting this claim. I have had to wait over 3 years for justice. the payout was eventually ok'd in June and I was told it… Read Full Review

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★★★★☆

“A difficult case”

Written on: 11/08/2014

As my case was not straight-forward, it took rather longer than was first anticipated to reach a conclusion, which was happily a successful one. Although I was a little concerned about my case being dealt with by about three different people in all,each was very helpful,patient with all my questions,and put a lot of work and effort into keeping the continuity.They would always arrange a convenient time to call, even if it was quite late in the evening and they would go into everything in great… Read Full Review

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★★★★★

“great and friendly”

Written on: 10/08/2014 by IzabellaGuzman365 (1 review written)

Great service and satisfactory outcome… Read Full Review

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★★★★★

“Very pleased with result and communication ”

Written on: 30/07/2014 by 411Hickman (1 review written)

Was very pleased with result for myself although my husband is still waiting… Read Full Review

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★★★★★

“Good communication”

Written on: 22/07/2014 by tdMorales465 (1 review written)

The communication between ourselves was excellent, I always knew what was happening with my case. I never felt that it was going now where!! Staff members were always polite and courteous and quite often I felt like an old friend! The whole experience was made easier knowing that it was in capable hands. In fact there was nothing that I did not like. Many many thanks to all concerned… Read Full Review

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★★★★☆

“Really good service”

Written on: 06/07/2014 by Ritchiesy96 (1 review written)

I found express solicitors to be very professional in all aspects of my case, I was assigned one individual to deal with the case that made for a productive relationship and I felt I was always being put first… Read Full Review

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★★★★★

“My injury claim against the local authority”

Written on: 03/07/2014

The attention I received was perfectly adequate. He kept me informed when necessary of significant items. I thought the whole process took rather a long time, but appreciated that the local authority were not very co-operative and court orders to release information had to be applied for on 2 occasions, also the injury specialist you recommended did not produce an accurate report. Given these situations were beyond your control, I was happy with the outcome. Money was never my main… Read Full Review

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★★★★★

“Brill service ”

Written on: 02/07/2014 by ixCarr336 (1 review written)

Thanks for the Brilliant service would highly recommend, fast and relaiable!… Read Full Review

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★☆☆☆☆

“Afraid that after lengthy chats with junior solicitors...”

Written on: 30/06/2014

Afraid that after lengthy chats with junior solicitors involving way over the top estimates of compensation, Express Solicitors then ended up taking more of my compensation then they should have, so although happy to have received an outcome (in 6 months for a minor case), it was tainted by getting less than 50% of the compensation owed… Read Full Review

Kimberleykirkby's Comment

Written on: 07/07/2014

I am sorry to hear of your experience and would like to investigate this further for you. Unfortunately I cannot identify you from your review.

I'm Kimberley Kirkby, the Client Care Partner at Express Solicitors, please contact me to discuss your case.

Regards,

Kimberley

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Lottalina82's Comment

Written on: 07/07/2014

Hi Kimberley, thank you for coming back to me however, I would prefer to remain anonymous.

Thank you.

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★★☆☆☆

“I had a fall in m&s kilmarnock. ”

Written on: 20/06/2014 by Aileen546 (1 review written)

I was examined by both my own doctor snd a doctor you recommended. It was blatantly obvious that marks and spencer were at fault however they dismissed this and the case went no further. I was told by you that I would have to pay if I wanted to proceed. Marks and spencer say there was nothing on the floor and that I was prob wearing the wrong shoes. I was wearing very low wedges and I definately slipped on their floor. I am still hVing problems with my knee I felt I could have been given the… Read Full Review

Kimberleykirkby's Response to Aileen546's Review

Written on: 24/06/2014

Hi there, I'm Kimberley the Client Care Partner at Express Solicitors.

I was sorry to read your review and that we were unable to get a successful outcome for you on this occasion.

Unfortunately sometimes it is not always possible to prove liability against an opponent despite best efforts of our staff but I agree that documents received from your opponent in terms of disclosure quite possibly can be forwarded to you. Also if it is that we are unable to help you with the case, we are happy for you to obtain a second opinion and if another solicitor contacts us for our file of papers we will provide them without delay to help you move things along as quickly as possible.

Unfortunately I cannot identify your case from your anonymous post but I would be happy to help further and look into this for you if you would like to contact me at our office.

My details are all available on our company website.

Please do get in touch so that we can look into this for you.

Kind regards,

Kimberley Kirkby

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★☆☆☆☆

“Very poor”

Written on: 18/06/2014 by Bluegreenmar (1 review written)

Did most of the work my self. Had to keep ringing up to find out what was going. The service I received was very poor. Had to keep going over the same thinks. Then when I got told what my settlement was 3 weeks it got changed as they forgot to pay for some treatment I had… Read Full Review

Kimberleykirkby's Response to Bluegreenmar's Review

Written on: 18/06/2014

Good Afternoon,

I am Kimberley Kirkby the client care partner here at Express Solicitors. I am sorry to hear that you had a poor experience and I would really like to discuss this further with you and look at your case so that I can feedback to the fee earner and try and make sure that this doesn't happen again.

Unfortunately I cannot identify your file from your anonymous post. I would be grateful if you would email me directly with your file reference in order that I may look into this more carefully and provide you with some feedback.

Alternatively if you would like to contact me by telephone please do.

I hope to hear from you, kind regards,

Kimberley

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Bluegreenmar's reply to Kimberleykirkby's Comment

Written on: 19/06/2014

Thank you for the quick reply. I will contact you on Tuesday.. Wish the person who was acting on my behalf worked as quick as you have.

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★★★★☆

“Very happy ”

Written on: 13/06/2014 by Calhoun54 (1 review written)

I am very happy with Express Solicitors, throughout the whole process they were at all times courteous, understanding and very professional… Read Full Review

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★★★★★

“Fantastic service from start to end! ”

Written on: 13/06/2014 by Murphy-Altvd77 (1 review written)

A long but worthwhile process! Express Solucitors were great every step of the way. Totally client focused and kept me fully informed at each stage of the process. I would highly recommend their services to anyone who has found themselves in a similar situation to my own - injured through no fault of their own!!! A very helpful team of people who were always at the end of the phone and in regular contact by mail and email. Thank you Express Solucitors. You provide a great service when people… Read Full Review

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★★★★★

“Service”

Written on: 09/06/2014 by Edgar1952 (1 review written)

Richard Lowery is by far the best Solicitor I have encountered. Knowledgable, sympathetic, patient and effective! With so many 'No Win-no fee' Solicitors.... Express Soliciotors are a cut above and I would highly recommend them to anyone!… Read Full Review

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★★★★☆

“Good outcome in the end”

Written on: 06/06/2014 by Thommo1964 (1 review written)

After my initial contact following a motor vehicle accident, my claim moved along quite quickly. Things seemed to stall for a while, which turned out to be due to my legal representative leaving the company. His replacement, however, moved things along quickly, and secured a payout above the predicted amount. All in all, I found Express solicitors to be professional and efficient. Hopefully I do not have further need of their services, but would use them again without hesitation… Read Full Review

Kimberleykirkby's Response to Thommo1964's Review

Written on: 09/06/2014

I'm Kimberley Kirkby, the Client Care Partner at Express Solicitors.

I have read your review with interest and would like to thank you for the feedback it is always helpful to hear constructive information such as this.

I am sorry you experienced delay as a result of your case being transferred between fee earners. Unfortunately when a member of staff moves on to pastures new there is the need for re-allocation of cases but this certainly should not make you feel that there is unnecessary delay. I will ensure that this is fed back to our fee earning community to see that improvements are made, where possible, in the future for swift review and consideration of transferred cases.

I am pleased that you had a successful outcome and if I can be of any assistance or if you had any further feedback then please do not hesitate to contact me by email or by telephone.

kind regards,

Kimberley

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★★★★★

“Advice and general help”

Written on: 04/06/2014 by Hickey493 (1 review written)

My assistant solicitor was very helpful, kind and understanding from day one. She gave me advice at every step and kept in touch regularly with updates. It was a lengthy two years and I wasn't expecting much compensation if any, but she got it sorted for me. I felt that she believed me from the very beginning and this was important to me. The company involved has such an appalling reputation where I live that I didn't expect a good outcome. So I am very happy with all her work… Read Full Review

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★★★★★

“Excellent Service”

Written on: 04/06/2014 by 85Owens (1 review written)

Excellent service and feedback, always available either on the phone or by email with prompt responses to any questions or information required. Would definitely recommend Express Solicitors… Read Full Review

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★☆☆☆☆

“There is a discrepancy in what this firm proposed to...”

Written on: 03/06/2014 by Bigshow93 (1 review written)

There is a discrepancy in what this firm proposed to pay me my compensation for my case, to what they actually paid me. There was also lack of transparency, because they did not inform me of the communications between them and the third party, so I did not know what was the actual amount agreed between the two solicitors, I only had to go on what I was told by this firm… Read Full Review

Kimberleykirkby's Response to Bigshow93's Review

Written on: 09/06/2014

I'm Kimberley Kirkby, the Client Care Partner at Express Solicitors.

I am very sorry to hear about your experience with us and would be grateful if you would consider contacting me so that we can make amends. I cannot identify you or your file from your post and therefore unfortunately am unable to get in touch.

Please do contact me confidentially by email or by telephone.

kind regards,

Kimberley

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★★★☆☆

“Express Solicitors - took long time but good service...”

Written on: 29/05/2014

Had what I believed to be a relatively straightforward accident in early 2013 and not resolved until mid 2014. Member of staff dealing with my case initially was very slow and I found her unapproachable, but the gentleman who took over the case after 9 months or so was much more helpful and seemed much more capable, helpful and offered a service which met and exceeded my expectations. Am giving an 'average' rating due to the time involved in the case, but I suspect if the guy who finished the… Read Full Review

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