Express Solicitors Reviews - www.expresssolicitors.co.uk

★★★★☆
4.3 / 5
185
86% of users recommend this
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Latest Reviews

★☆☆☆☆

“terrible chislers”

Written on: 31/03/2016 by JacquelineKeegan245 (1 review written)

Awful lying company who will take on any case as a no win no fee just so they can screw you for fees later on when they drop the case. Avoid these at all costs. Have reported to their governing body… Read Full Review

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★☆☆☆☆

“Unprofessional, unreliable, untrustworthy company, AVOID.”

Written on: 11/03/2016 by AngelHunter494 (1 review written)

This company back you into a corner blackmail you so they get there way,leave you financially out of pocket,haven't got the clients best interest at heart and are unprofessional, unreliable, untrustworthy they lack communication skills and lack cutting and edge and common sense to be classed as solicitors. Please avoid so you do not go through the UN DUE STRESS AND ANXIETY I have gone through… Read Full Review

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★☆☆☆☆

“Waste of time ”

Written on: 02/02/2016 by Reviewer129 (1 review written)

I've had a case going for 6 years where it was passed between solicitors. They gave minimal contact, every time I rang up for development they would brush me off. They lack any customer service skills. They poorly handled my case where they did not listen to any evidence I and my mother provided and disregarded it. Do not go with these, avoid at all costs!!!… Read Full Review

Kimberleykirkby's Response to Reviewer129's Review

Written on: 03/02/2016

Good Morning,

my name is Kimberley Kirkby and I am the Client Care partner at Express Solicitors. I am sorry to hear that you have been unhappy with the service.

Unfortunately I cannot trace you or your case from your anonymous post so that I can contact you to discuss the case and try and solve any issues for you. I would also like to look at the case to ensure that if there was unnecessary delay, I can make sure that our fee earners receive feedback and training where they need it.

Please contact me on any of the numbers that you have for our firm and I will be happy to help in whatever way I can. I hope to hear from you.

kind regards,

Kimberley
Client Care Partner, Express Solicitors

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★☆☆☆☆

“VERY POOR SERVICES AND INACCURATE INFORMATION FROM CALLS”

Written on: 21/10/2015 by coolplayer (3 reviews written)

This firm is very poor and inaccurate from what one solicitor says to another and they contradict themselves. I've done all the chasing of medical records i also had to instruct a solicitor to make a call to the defendants as i was told from my solicitor we keep on sending emails and letters but get no response. It doesn't take a genius to work out if they haven't responded after several weeks then pick up the phone! also i kept on questioning the ATE insurance and was told on the phone its a… Read Full Review

Reviewer129's Response to coolplayer's Review

Written on: 02/02/2016

I've had a similar issue they a waste of space

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★★★★☆

“Professional service, good result!”

Written on: 10/02/2015 by Amiah4 (1 review written)

Very happy with the team dealing with my case. Extremely happy with the advice, knowledge and professional standards right from the start. I was listened to and all processes were explained clearly. I received all paperwork on time and with plenty of guidance so I knew what was going on at all times. I am definitely happy with the amount I've received. My only criticism is about the investigator who came and took photos of the wrong road. Luckily I had taken photos myself at the time of the… Read Full Review

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★★☆☆☆

“Not great service”

Written on: 21/01/2015 by Holden187 (1 review written)

To begin with the service was good and I felt looked after but as the time went by I felt that I was the one constantly emailing the company to find out what was happening . I would have appreciated an occasional email stating where we were up to and when I would next be likely to hear from them. I also think that as a client it was not professional to be refereed to as Fiona'… Read Full Review

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★★★★★

“Can't express a complaint about Express Solicitors.”

Written on: 17/01/2015 by KoltonGlass1974 (1 review written)

Thought the company worked with me as an individual. My solicitor understood that I had little access to my mobile due to the nature of my job working in a school, so she would text me if she wanted to talk to me about the case. Emails were sent just the same way. Easy explanations to things I didn't understand. Couldn't have asked for better. Saturday phone appointments would be useful however… Read Full Review

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★☆☆☆☆

“It wont let me give minus 5 stars”

Written on: 16/01/2015 by 1990Egan (1 review written)

They keep asking you to make a lower offer. They mislead you into accepting a silly low offer, they only look after themselves. I will be taking this much further. Disgusted with Express Solicitors. … Read Full Review

Rdrachel's Comment

Written on: 13/07/2015

Hi I have had a terrible time with this company even to the stage where they sent me someone else's case notes, I hab
Ve complained for them to close ranks and tell me they were not dealing with my complaint any further when they havnt dealt with they just argued my point, they are a disgrace, I am taking much further contacted another legal team and ombudsman, three years of absolute nightmare with very little to show, I want my fee back and I am not giving up until I get it. Anyone thinking of using express RUN A MILE!!!!!!!!!!

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Reviewer129's Comment

Written on: 02/02/2016

I've had a similar thing where I got someone else's case notes too and they just laughed it off. It's so unprofessional and disgusting the way they go on.

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★★★★★

“I'm very happy about Express Solicitors. They have a...”

Written on: 13/01/2015 by MiqV (1 review written)

I'm very happy about Express Solicitors. They have a very kind staff. We've sorted out more than I expected to get at the beginning of the case. It lasted for over a year but was worth of it. They're definitely worth of my recomendation… Read Full Review

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★★★★★

“Very helpful”

Written on: 13/01/2015

While at a work party I slipped on glass that had failed to be cleaned or even identified by staff I fractured my wrist putting me out of work for around two months and also had an impact on grades in university, I contacted express solicitors to see if they could help me get compensation as a way to get back some of the earnings lost. My solicitor was very helpful kept in contact with updates and things moved very quickly, my solicitor also helped with any queries or worries I had… Read Full Review

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★★★★☆

“Kept up to date all through the process”

Written on: 11/01/2015 by NasirMcPherson (1 review written)

The team working on my behalf were very pleasant and the person we dealt with was a pleasure. I would highly recommend you company to friends and family. You dealt with all our claims in the household. Thanks… Read Full Review

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★★★★★

“Claim ”

Written on: 09/01/2015 by frHolman401 (1 review written)

I found the team very emphathatic very supportive and understanding on my first point of contact after my injury. My solicitor was easy to understand and I was made aware of the procedure and fees without the use of any jargon.I would recommend this firm again I dont have any negative feedback… Read Full Review

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★★★★★

“Excellent service from Express”

Written on: 07/01/2015 by Fowlermr1974 (1 review written)

I found Express Solicitors very helpful indeed. They dealt with every aspect of my claim in a thoroughly professional way and secured compensation for my injuries, for which I am very grateful. The service provided was absolutely excellent and I would recommend Express to anyone… Read Full Review

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★★★★★

“excellent company thanks”

Written on: 06/01/2015 by micki340 (1 review written)

cant thank you enough the man I dealt with has been great he has made a horid time much easier thank you so much… Read Full Review

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★★★★★

“Faultless service ”

Written on: 05/01/2015 by dazbilly (1 review written)

after my car accident ( which was a scam case where a car stops suddenly in front of you ) they were the only solicitors that believed in my case and agreed to help me fight this. the solicitor handling my case was always helpful and gave clear advice on what to do and how they could help they stayed in touch with me throughout the process and always kept me up to date staff were always polite and helpful and most of all they did what they said they would ! I cant thank them enough… Read Full Review

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★★★★★

“Satisfaction is hard to achieve”

Written on: 22/12/2014

I was very satisfied with the service given by Express Solicitors. The claim turned out to be a lengthy affair, due to being more than one company being dealt with by the solicitor. However, I was kept informed all through the process so that I knew exactly where the claim was up to. When I was confused by some of the paperwork, my solicitor was on hand to help, and did not make me feel foolish with my questions. All in all, avery good service with an excellent outcome… Read Full Review

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★★★★☆

“Was happy with the customer service and would...”

Written on: 19/12/2014 by Chelsearaza (1 review written)

Was happy with the customer service and would recommend a friend and would use this service again… Read Full Review

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★★★★★

“First class service”

Written on: 13/12/2014 by TyshawnErickson (1 review written)

I recieved first class support and help during my claim excellent communication and very informative The woman I dealt with was very professional and polite the while way threw. The people we were claiming against took for ever to do anything but she tried every thing to rush them and get a good result for me… Read Full Review

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★★★☆☆

“Not bad, not great...”

Written on: 12/12/2014 by Michelleh408 (1 review written)

Dealt with my claim quickly and communication was easy, pleasant and regular. Initial person I spoke to got several details wrong and it took several phone calls to get these details corrected. Fees took almost half of the money I was offered… Read Full Review

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★★★★★

“This guys been great helping me with my case. Its been...”

Written on: 11/12/2014 by Chace291 (1 review written)

This guys been great helping me with my case. Its been a good communication between us. I'll definitely advice them… Read Full Review

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