Citation Professional Solutions Reviews - www.citation.co.uk

★★★★☆
4.2 / 5
20
75% of users recommend this
  • Value For Money

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Citation Professional Solutions - www.citation.co.uk

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Latest Reviews

★★★★★

“Fantastic Service Always”

Written on: 17/10/2015 by JaylaDaley (1 review written)

I have been using Citation for over 5 years now. Their service, for both employment law and health and safety has been invaluable to us. We have had a couple of situations with employees and they have helped us manage them quickly and professionally. I also feel comfortable with the minefield that can be health and safety. They have written my policies and assisted in risk assessments so that i feel covered in all areas should anything happen. Would highly recommend their service… Read Full Review

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★★★★★

“Keep a professional base to your business, however small!”

Written on: 05/08/2015

Citation online has helped us manage our staff, updates, training and meetings. A perfect tool for our business and highly recommended. The professional assistance is second-to-none and you feel so comfortable as though its your own personal HR department. We can't review any negative aspects of the support we are provided and will continue using Citation… Read Full Review

By Citation_Support

Written on: 27/08/2015

Hi

I'm so happy to hear that you love our online systems and that we are supporting your business.

It's also great to hear your relationship with Employment Law Team is so good they feel like they are your own.

I'll be sure to pass all of this great feedback on to our team!

Thanks again

The Citation Team

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★★★★☆

“So far so good...”

Written on: 29/06/2015 by Vicki_Lou2305 (1 review written)

We were being approached by another leading company in this business and attended a free seminar, following this is when I started to do my homework and came across Citation, so contacted them to see what they were like in comparison. Over the last few months we have had many issues that delayed us from signing with anyone...but I liked their Business Development Managers approach to us. She came and showed us their material, online systems and even gave me contact details of other customers in… Read Full Review

By Citation_Support

Written on: 21/07/2015

Hi Vicki_Lou2305

I'm so happy to hear this feedback and you liked how we separate ourselves from our competitors.

It's great to get this sort of feedback and I'll be sure to pass it on.

Thanks again

The Citation Team

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★★★★★

“Great Service as always.”

Written on: 29/06/2015 by bryanmbmlandscapes.co.uk (1 review written)

Your service is very informative, helpful and easy to use. Thanks for all your help, I would definitely recommend Citation to friends… Read Full Review

By Citation_Support

Written on: 21/07/2015

Hi bryanmbmlandscapes.co.uk

I'm really glad to hear you're happy with are service and I'll pass this feedback on.

Thanks again

The Citation Team

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★★★☆☆

“Could be better”

Written on: 28/06/2015 by 4Burgess (1 review written)

Recently had a health and safety review and was pleased with the level of service. However I did not receive an inspection last year despite reminders of which there were many and continued to pay monthly. Compensation in the form of extra handbooks and a further visit this year doesn't really make up for the expense and worry. Having said this the online service is easy and quick to use and the training modules are excellent. I will continue to their service as I am tied into a contract… Read Full Review

By Citation_Support

Written on: 20/07/2015

Hi 4Burgess

Thank you very much for this feedback and we are sorry to hear you missed a visit.

We regularly like to ask for feedback on all aspects of our service and if there is anything else you'd like to share please contact us on the details I've sent to this account.

Many thanks
The Citation Team

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★★★☆☆

“Not very flexible”

Written on: 21/06/2015 by Molloy152 (1 review written)

Would be a great system if you could adjust the holiday year to suit your needs and even better if you could preview previous holiday years without having to constantly change the dates. Otherwise, great system… Read Full Review

By Citation_Support

Written on: 20/07/2015

Hi Molloy152

We are sorry to hear that you are disappointed with the functionality of holiday planner. We would like the opportunity to show you how to get the most out of our online systems and share with you a preview of our new platform.

We have sent you an email to the address linked to this account and we would very much like you to contact us so we can demonstrate fully our online systems.

Many thanks
The Citation Team

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★★★★★

“USER FRIENDLY”

Written on: 16/06/2015 by Delaney18 (1 review written)

I am completely new to the world of COSHH and Health and Safety issues, and initially I was daunted by how much work is involved but I have to say I have found your Portal to be really well thought out and seems to have the ability to cover many different sectors. I have used all the facilities accept the Personnel and would highly recommend it. Thank you… Read Full Review

By Citation_Support

Written on: 21/07/2015

Hi Delaney18

Thanks for your feedback, really glad to hear we've made the world of COSHH and Health and Safety issues, an easy place to navigate.

I'm really happy to hear you would recommend us and I will pass your great feedback on.

Thanks again

The Citation Team

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★☆☆☆☆

“review of the online system”

Written on: 12/06/2015 by qoileurope (1 review written)

It was poor 3 years ago when I used at a previous employer. I was told it HAD been improved and now it seems it hasnt "but it will be soon". That was months ago and it is still shockingly bad to use. I dont have any other on line system as bad to use as this. YOU SHOULD BE EMBARRASSED… Read Full Review

By Citation_Support

Written on: 21/07/2015

Hi qoileurope

We are sorry to hear that your experience of our online systems has been a poor one. We would like the opportunity to show you what we have been working on and the benefits of our new online platform soon to be available.

We have sent you an email to the address linked to this account and really hope we can prove to you that it will meet your business needs.

Many thanks
The Citation Team

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★★★★★

“Excellent Service”

Written on: 11/06/2015 by eoMaxwell316 (1 review written)

I signed up to Citation a few months ago for Health & Safety & Employment Law for our Business. Since having this service it has made life so much easier due to having a lot of work to juggle with. Recently a Health & Safety Advisor attended our work place to go through a questionnaire. He was very helpful and opened our eyes on a lot of things that were missing. He has now gone away to put together a policy for us and provide all employees with Handbooks to keep in there vehicles. I am due… Read Full Review

By Citation_Support

Written on: 21/07/2015

Hi eoMaxwell31

I'm really glad to hear your life has been made easier and that you were impressed with the Health & Safety visit.

I'm so happy that you would recommend us to other business, if you do ever need us you know where we are.

Thanks again

The Citation Team

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★★★★★

“Like having an extra employee”

Written on: 31/05/2015 by Micaela158 (1 review written)

So far I have found the system wonderful on both the HR and Health and Safety. It's very user friendly and very informative, all the staff have been extremely helpful. I think it would be better if we could approve holidays via the email as opposed to having to log in each time. Sometimes because there is a lot of information it's hard to know exactly what we need to do so perhaps having a checklist for certain company types knowing what to look for would be good help or for example what you… Read Full Review

By Citation_Support

Written on: 21/07/2015

Hi Micaela158

Thanks for the feedback, I'm really glad to hear you're happy with both our systems.

I'll be sure to pass on your comments to see if we can improve our holiday planner and company types in our next update.

Thanks again

The Citation Team

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★★★★☆

“Great service!”

Written on: 04/05/2015 by maryanang (1 review written)

Always available at the end of a phone to provide helpful advice on employment law or HR issues. Great online HR management and training system which can be accessed from any location, allowing me to keep abreast the management of staff and keeping up to date with relevant training… Read Full Review

By Citation_Support

Written on: 21/07/2015

Hi maryanang

Thanks for the feedback, I'm really glad to hear you're happy with both our consultants and systems.

I'll be sure to pass on your comments and if you ever need us you know where we are.

Thanks again

The Citation Team

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★☆☆☆☆

“good staff but woeful service”

Written on: 29/10/2014 by RichardSeeThru (1 review written)

Started well but cracks began to appear, took 3 months to get my contracts of employment, just got told we have a heavy work load!… Read Full Review

By Citation_Support

Written on: 04/03/2015

Hi RichardSeeThru,

We are very sorry to hear that your initial experience of our service was unsatisfactory. At Citation we have a high standard of service and your recent experience is not a true reflection of that.

We have sent you an email linked to this account and would very much like to hear from you so we rectify this.

Many thanks
The Citation Team

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★★★★★

“The Citation SYstem”

Written on: 31/07/2014 by Gleedie (1 review written)

We have been a member of Citation for 9 months and are overjoyed at all of its components. We are a fostering agency who have a separate system for the foster parents and children/young people we care for but had no facility for out staff members. The Citmanager area now provides a database like facility to securely record our staffs personal information and also any documentation that may accompany them over the term of their employment with us. We also provide Health & Safety for our foster… Read Full Review

Citation_Support's Response to Gleedie's Review

Written on: 19/03/2015

Hi Gleedie,

Many thanks for taking the time to leave such great feedback. Citation is very proud of our technology and we’re so glad that you feel the same.
We will continue to provide you with our great service and look forward to continuing to work with you.

Many thanks
The Citation Team

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★★★★★

“Very Professional”

Written on: 17/07/2014 by lynzesk (1 review written)

I recently took over the holiday and sickness records at the company I work for and Citation has been the most useful tool I have ever had. All the forms and stationary I ever need are online and even signs for health and safety part of the job are all printable. If I have got any questions or I cant find anything all the staff at the end of the phone are so helpful it makes my job a lot easier. The site did take me a while to work my way around but now I know what im looking for it all makes… Read Full Review

Citation_Support's Response to lynzesk's Review

Written on: 19/03/2015

Hi Lynzesk,

Thank you very much for such great feedback. At Citation, we pride ourselves on our delivery and really appreciate all your comments.

We have a vast range of tools online and are glad that you are making full use of all our resources including our helpful staff! Please continue to take advantage of all we offer!

Many thanks
The Citation Team

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★★★★☆

“HR PAPERWORK TOOK ITS TIME A LONG TIME ”

Written on: 16/06/2014

SIGNED UP TO CITATION OVERALL GOOD FIRSTLY MET WITH THE HR CONSULTANT AND THEN AFTERWARD WITH THE H&S DEPARTMENT AFTER. H&S DEPARTMENT VERY GOOD VERY THOROUGH IN WHAT THEY HAVE DONE TOOK APPROX 4 WEEKS TO DO EVERYTHING SHOWN ME THE SYSTEM AND GIVEM ALL THE PAPERWORK THEY HAVE HAD TO. STILL WAITING ON THE HR APPROX 10-12 WEEKS LATER COULD DO WITH STEPPING UP A NOTCH ON THE HR FRONT… Read Full Review

Citation_Support's Comment

Written on: 19/03/2015

Hi,

Thank you for this feedback. Whilst we are pleased to hear that your health & safety experience was a great one, we are sorry that the employment law area has not been as efficient, we have a high standard of service and this is not a true reflection of that.

Our contact details will be forwarded to the email address linked to this account.

Many thanks
The Citation Team.

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★★★★★

“Citation Professional Solutions = Fantastic Service”

Written on: 02/06/2014 by HomeHardware (1 review written)

Our Company have found Citation to be a breath of fresh air, after dealing with two other similar service providers over the last 10 years. They have a fantastic team on their employment law helpline who really take ownership of our employee issues and see them through to the end. We also use their Health & Safety service and we have been very impressed, we feel this service has been a massive additional benefit to our company. Citation have really helped us take the stress out of dealing… Read Full Review

Citation_Support's Response to HomeHardware's Review

Written on: 19/03/2015

Hi HomeHardware,

Thank you very much for all your fantastic comments. We are pleased that you are so happy with the service that we provide. We are committed to providing the best service and these comments make our job so much more worthwhile.

Please do continue to use all the areas that Citation has to offer and we look forward to continuing to deliver you our first class service.

Many thanks
The Citation Team

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★★★★☆

“warning auto renew”

Written on: 03/05/2014 by NasirStone (1 review written)

Had great service from citation. BUT BEWARE! Totally wasted by automatically rolling over a three year contract. Beware notice has to be given to cancel six months in advance and they don't send out any reminders… Read Full Review

Citation_Support's Comment

Written on: 19/03/2015

Hi NasirStone,

Thank you for this feedback and whilst we are pleased that you are happy with the service you have received from Citation, we want our clients to stay because of our great service, staff and tools, not because they have too and your feedback is important to us!

I will send our contact details to the email address linked to this account so please give us a call to discuss your issues.

Many thanks
The Citation Team

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★★★★★

“The service and support you need as a business owner”

Written on: 08/04/2014 by Jor18 (1 review written)

As a Director of several family run businesses, we went to Citation not really knowing what they could do for us - our initial meeting was brilliant because it allowed us to hear in depth what they could do, examples of the work they do, the fact it's tailor made for your business and you receive the quotation of costs there and then - no sales pitch required because when you hear what they do as a company you want to work with them and let the team handle your Health and Safety and employment… Read Full Review

Citation_Support's Response to Jor18's Review

Written on: 19/03/2015

Hi Jor18,

Many thanks for your fantastic feedback. We are committed to providing our clients a great service and we are so pleased that you agree.

We are extremely proud of every element of our service as well as our technology and to have such positive comments is rewarding.

Please do continue to use our 24/7 services.

Many thanks
The Citation Team

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★★★★☆

“Professional, friendly, knowledgeable”

Written on: 25/03/2014

we've been using Citation HR and Health & Safety services for a couple of years now. They have proved invaluable in terms of guiding us through various issues including TUPE, redundancy, disciplinary and grievance, settlement agreements and various other complicated HR matters. The advisors are friendly and knowledgeable and always call you back when they say they will. Where necessary, they'll supply draft letters and documents. Our personal advisor comes to see us when required to discuss… Read Full Review

Citation_Support's Comment

Written on: 19/03/2015

Hi,

Thank you for all the fantastic things you have said about us. Citation prides itself on being a Company that listens and we are very proud of our employment law advice team and the quality of their advice.

We are sorry to hear that you have not had the same experience of our health & safety service – I have sent our contact details to the email address linked to this account, please give us a call and we can talk through resolving your issues.

Many thanks
The Citation Team

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★★★★★

“Professional Service”

Written on: 20/02/2014

I'm really happy with the service from Citation. They provide our Health & Safety Legal service for a decent price. The advice line is useful and so is the risk assessment tool… Read Full Review

Citation_Support's Comment

Written on: 19/03/2015

Hi,

Many thanks for this great feedback. Citation are proud of our unique online tools that really do help support businesses and we are excited that you feel this way too.

Our advice team are an invaluable resource to any business and are pleased that you feel we are good value for money.

Many thanks
The Citation Team.

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