Citation Professional Solutions Reviews - www.citation.co.uk

★★★★☆
3.5 / 5
12
58% of users recommend this
  • Value For Money

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Citation Professional Solutions - www.citation.co.uk

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Latest Reviews

★☆☆☆☆

“waste of money”

Written on: 08/01/2015 by Clarissac302 (1 review written)

I have been stuck in a contract with this company for approx 6 years and still have another 15 months to go, bringing the total paid to them to almost £19000.00. they have produced 1 lot of staff contracts (almost 6 years ago) and visited my premises twice to do health and saftey/risk assesments. on the rare occasion we have contacted them for employment advise, there advise is extremley poor and always in favour of the employee! i have just contacted them to see when our contract is due to… Read Full Review

By Citation_Support

Written on: 03/03/2015

Hi Clarissac302

We are sorry to hear you feel this way, we put customers at the heart of everything we do.

We endeavour to ensure all our customers get the very best value from the Citation service, and are disappointed we haven't met your expectations.

We have emailed you directly on the email address linked to this account with more information on how we can move our working relationship forward.

Thanks,

The Citation Team.

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Louise88U's Comment

Written on: 23/02/2015

I am so glad I read this review. They keep on calling us saying how amazing they are. Its stressful enough trying to tell them no, they just don't get the message.

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★☆☆☆☆

“Dissatisfaction”

Written on: 11/11/2014 by Christiexx472 (1 review written)

Citation did not give me the employment advise I needed regarding giving salary increase. They said I have to give all employees the same increases regardless of their performance . This cost me a lot of time and money . I still after a year and a half of paying £200 a month for advise and employment contracts have not received a workable contract to give to my employees ,even after numerous phone calls the times stated on the contract were wrong. . After more time and phone calls nothing was… Read Full Review

By Citation_Support

Written on: 04/03/2015

Hi Christiexx472,

We are very sorry to hear that you feel this way. At Citation we take our client’s feedback very seriously and we would like the opportunity to discuss with you your issues and how we can work together to resolve these.

We have sent you an email linked to this account with our contact details on, please give us a call and together, we can work towards re-establishing your faith in Citation.

Many thanks
The Citation Team

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★☆☆☆☆

“good staff but woeful service”

Written on: 29/10/2014 by RichardSeeThru (1 review written)

Started well but cracks began to appear, took 3 months to get my contracts of employment, just got told we have a heavy work load!… Read Full Review

By Citation_Support

Written on: 04/03/2015

Hi RichardSeeThru,

We are very sorry to hear that your initial experience of our service was unsatisfactory. At Citation we have a high standard of service and your recent experience is not a true reflection of that.

We have sent you an email linked to this account and would very much like to hear from you so we rectify this.

Many thanks
The Citation Team

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★★☆☆☆

“A basic HR system”

Written on: 24/10/2014 by BrentMead (1 review written)

The system is simple to use but very basic. You can store data but trying to pull reports from it for example is difficult and many simple tasks it is unable to fulfil. It comes as a real surprise to me when it can actually give me what I need ie a report of names and DOBs is not even possible. The data fields are minimal and cannot be altered. It is an off the shelf package that cannot be tailored and for the price that is not good. As a start up system this did the job but not our company has… Read Full Review

By Citation_Support

Written on: 04/03/2015

Hi BrentMead,

Thank you very much for this feedback and we are sorry to hear that your experience of our online systems has been unsatisfactory. We would like the opportunity to show you just how great our online systems are and how they can support your business requirements.

We have sent you an email to the address linked to this account and we would very much like you to contact us so we can demonstrate fully our online systems to ensure you are getting the most from them.

Many thanks
The Citation Team

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★★★★★

“The Citation SYstem”

Written on: 31/07/2014 by Gleedie (1 review written)

We have been a member of Citation for 9 months and are overjoyed at all of its components. We are a fostering agency who have a separate system for the foster parents and children/young people we care for but had no facility for out staff members. The Citmanager area now provides a database like facility to securely record our staffs personal information and also any documentation that may accompany them over the term of their employment with us. We also provide Health & Safety for our foster… Read Full Review

Citation_Support's Response to Gleedie's Review

Written on: 19/03/2015

Hi Gleedie,

Many thanks for taking the time to leave such great feedback. Citation is very proud of our technology and we’re so glad that you feel the same.
We will continue to provide you with our great service and look forward to continuing to work with you.

Many thanks
The Citation Team

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★★★★★

“Very Professional”

Written on: 17/07/2014 by lynzesk (1 review written)

I recently took over the holiday and sickness records at the company I work for and Citation has been the most useful tool I have ever had. All the forms and stationary I ever need are online and even signs for health and safety part of the job are all printable. If I have got any questions or I cant find anything all the staff at the end of the phone are so helpful it makes my job a lot easier. The site did take me a while to work my way around but now I know what im looking for it all makes… Read Full Review

Citation_Support's Response to lynzesk's Review

Written on: 19/03/2015

Hi Lynzesk,

Thank you very much for such great feedback. At Citation, we pride ourselves on our delivery and really appreciate all your comments.

We have a vast range of tools online and are glad that you are making full use of all our resources including our helpful staff! Please continue to take advantage of all we offer!

Many thanks
The Citation Team

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★★★★☆

“HR PAPERWORK TOOK ITS TIME A LONG TIME ”

Written on: 16/06/2014

SIGNED UP TO CITATION OVERALL GOOD FIRSTLY MET WITH THE HR CONSULTANT AND THEN AFTERWARD WITH THE H&S DEPARTMENT AFTER. H&S DEPARTMENT VERY GOOD VERY THOROUGH IN WHAT THEY HAVE DONE TOOK APPROX 4 WEEKS TO DO EVERYTHING SHOWN ME THE SYSTEM AND GIVEM ALL THE PAPERWORK THEY HAVE HAD TO. STILL WAITING ON THE HR APPROX 10-12 WEEKS LATER COULD DO WITH STEPPING UP A NOTCH ON THE HR FRONT… Read Full Review

Citation_Support's Comment

Written on: 19/03/2015

Hi,

Thank you for this feedback. Whilst we are pleased to hear that your health & safety experience was a great one, we are sorry that the employment law area has not been as efficient, we have a high standard of service and this is not a true reflection of that.

Our contact details will be forwarded to the email address linked to this account.

Many thanks
The Citation Team.

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★★★★★

“Citation Professional Solutions = Fantastic Service”

Written on: 02/06/2014 by HomeHardware (1 review written)

Our Company have found Citation to be a breath of fresh air, after dealing with two other similar service providers over the last 10 years. They have a fantastic team on their employment law helpline who really take ownership of our employee issues and see them through to the end. We also use their Health & Safety service and we have been very impressed, we feel this service has been a massive additional benefit to our company. Citation have really helped us take the stress out of dealing… Read Full Review

Citation_Support's Response to HomeHardware's Review

Written on: 19/03/2015

Hi HomeHardware,

Thank you very much for all your fantastic comments. We are pleased that you are so happy with the service that we provide. We are committed to providing the best service and these comments make our job so much more worthwhile.

Please do continue to use all the areas that Citation has to offer and we look forward to continuing to deliver you our first class service.

Many thanks
The Citation Team

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★★★★☆

“warning auto renew”

Written on: 03/05/2014 by NasirStone (1 review written)

Had great service from citation. BUT BEWARE! Totally wasted by automatically rolling over a three year contract. Beware notice has to be given to cancel six months in advance and they don't send out any reminders… Read Full Review

Citation_Support's Comment

Written on: 19/03/2015

Hi NasirStone,

Thank you for this feedback and whilst we are pleased that you are happy with the service you have received from Citation, we want our clients to stay because of our great service, staff and tools, not because they have too and your feedback is important to us!

I will send our contact details to the email address linked to this account so please give us a call to discuss your issues.

Many thanks
The Citation Team

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★★★★★

“The service and support you need as a business owner”

Written on: 08/04/2014 by Jor18 (1 review written)

As a Director of several family run businesses, we went to Citation not really knowing what they could do for us - our initial meeting was brilliant because it allowed us to hear in depth what they could do, examples of the work they do, the fact it's tailor made for your business and you receive the quotation of costs there and then - no sales pitch required because when you hear what they do as a company you want to work with them and let the team handle your Health and Safety and employment… Read Full Review

Citation_Support's Response to Jor18's Review

Written on: 19/03/2015

Hi Jor18,

Many thanks for your fantastic feedback. We are committed to providing our clients a great service and we are so pleased that you agree.

We are extremely proud of every element of our service as well as our technology and to have such positive comments is rewarding.

Please do continue to use our 24/7 services.

Many thanks
The Citation Team

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★★★★☆

“Professional, friendly, knowledgeable”

Written on: 25/03/2014

we've been using Citation HR and Health & Safety services for a couple of years now. They have proved invaluable in terms of guiding us through various issues including TUPE, redundancy, disciplinary and grievance, settlement agreements and various other complicated HR matters. The advisors are friendly and knowledgeable and always call you back when they say they will. Where necessary, they'll supply draft letters and documents. Our personal advisor comes to see us when required to discuss… Read Full Review

Citation_Support's Comment

Written on: 19/03/2015

Hi,

Thank you for all the fantastic things you have said about us. Citation prides itself on being a Company that listens and we are very proud of our employment law advice team and the quality of their advice.

We are sorry to hear that you have not had the same experience of our health & safety service – I have sent our contact details to the email address linked to this account, please give us a call and we can talk through resolving your issues.

Many thanks
The Citation Team

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★★★★★

“Professional Service”

Written on: 20/02/2014

I'm really happy with the service from Citation. They provide our Health & Safety Legal service for a decent price. The advice line is useful and so is the risk assessment tool… Read Full Review

Citation_Support's Comment

Written on: 19/03/2015

Hi,

Many thanks for this great feedback. Citation are proud of our unique online tools that really do help support businesses and we are excited that you feel this way too.

Our advice team are an invaluable resource to any business and are pleased that you feel we are good value for money.

Many thanks
The Citation Team.

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