All lies sell you something you don’t need as a small business. When your struggling due to economy they try and bully you into paying through a debt collection company., They say there’s no get out of contract even thought the sales man said you can, they even said they do all your Rams another lie, there are a lot of posts related to mine so what’s this say, don’t get bullied by this company they won’t do nothing will cost them more in the long run.

I have informed them that I need to terminate my contract after 2 years due to business closure. They are telling me I need to pay for a further 3 years as I signed a 5 year agreement. This is despite the fact no further service is needed from them. It feels exploitative, and is the only company out of all of my suppliers that hasn't shown any flexibility or understanding. The service itself over the past 2 years has been ok. They are very phone-based, they don't like providing an email service and emails to them seem to get lost. They have been ok from an advice perspective, but have needed quite a lot of chasing if the query isn't straight forward, e.g. calculating annual leave for someone on a variable hours contract. I would not recommend them to anyone, due to my experience trying to terminate the contract.

Citation is absolute sham of a company. We have been with Citation since 2017. They started off okay however, we have had alot of our queries ignored, we chose to cancel our auto renewel in 2019 which should have meant our account shut off in 2020. Its now 2021 and were still trying to leave this company. We were told a person was our point of call, On attempting to cancel, another person told us she  was not our POC we had been wrongly advised and that they could do a better job, We chose not to give them another chance and wanted to leave still. This is where it went very sour. I am the office manager and on the citation account yet was refused to speak to anyone beyond this due to my word not being good enough, The business owner then called citation to cancel as they asked and we were refused to cancel again due to authorisation, although this isnt possible due to them being the OWNER. We have been in an ongoing battle to leave citation due to lack of co-opporation and the fact that we cancelled our auto renewel back in 2019. Do yourselves a favour and do not go with citation. They have no idea what theyre on about, their own staff do not know their job roles, they will refuse to help you and also refuse to allow you to leave no matter what legal channels you follow. The only reason i have given a 1 star is because i cannot give none. We are still battling with citation but have been given a leave date of July 2022 which is 2 years too late. We have exhausted every avenue. Do not join citation.

Worst decision I ever made. Was made to feel it would help save me time etc and it didn't. 1 star as contracts are good, but you can get them cheaper than being locked in for 3 yrs for hundreds of pounds. On top of this Covid is really hurting my company as it works with schools and they are not letting outsiders in. I asked for help (few months break) as no money coming in at all and they basically said I can go jump. If your a small company AVOID in my opinion, it's just to much financial risk. I am reminded that any company that locks you in probably is not good enough for you to want to stay.

They have persuaded us into the 5 or 10 year contract be careful and read the contract properly every detail of it, if you want to cancel the agreement you can't or you will have to pay they £3000 to do so.  Now I am stuck paying the £100 every month and not using their services at all as I do not require them. They are also part of Qms international who have done the same tactics you get me to sign up. now they all want thousands to just cancel this contract I dont use this services I am a micro company. Either from Qms International or Citation.

I was approached by the company in October 2015 for a position, they said they would get back to me but didn't. I was then called by their hiring agent in January 2016 asking me if I was immediately available for an interview. I said yes, I asked to do it on Skype but they insisted that I spend a day travelling to Wilmslow. I did, this exercise took a day as well as expenditure on rail travel and I had a very positive interview with some nice managers, with a result (they said) due in three days or so and with every indication (from both them and their hiring agent) being that they were going to hire me. Three weeks and several emails/calls from me later, they said they had HR problems. Several days later I was told they hired someone they already knew in the area where I live. I asked for a refund of expenses, nothing heard. A company therefore, that I will not be recommending to jobseekers or clients in the future.

I have been using Citation for over 5 years now. Their service, for both employment law and health and safety has been invaluable to us. We have had a couple of situations with employees and they have helped us manage them quickly and professionally. I also feel comfortable with the minefield that can be health and safety. They have written my policies and assisted in risk assessments so that i feel covered in all areas should anything happen. Would highly recommend their service

Citation online has helped us manage our staff, updates, training and meetings. A perfect tool for our business and highly recommended. The professional assistance is second-to-none and you feel so comfortable as though its your own personal HR department. We can't review any negative aspects of the support we are provided and will continue using Citation.

Your service is very informative, helpful and easy to use. Thanks for all your help, I would definitely recommend Citation to friends.

Recently had a health and safety review and was pleased with the level of service. However I did not receive an inspection last year despite reminders of which there were many and continued to pay monthly. Compensation in the form of extra handbooks and a further visit this year doesn't really make up for the expense and worry. Having said this the online service is easy and quick to use and the training modules are excellent. I will continue to their service as I am tied into a contract.

Would be a great system if you could adjust the holiday year to suit your needs and even better if you could preview previous holiday years without having to constantly change the dates. Otherwise, great system

I am completely new to the world of COSHH and Health and Safety issues, and initially I was daunted by how much work is involved but I have to say I have found your Portal to be really well thought out and seems to have the ability to cover many different sectors. I have used all the facilities accept the Personnel and would highly recommend it. Thank you

It was poor 3 years ago when I used at a previous employer. I was told it HAD been improved and now it seems it hasnt "but it will be soon". That was months ago and it is still shockingly bad to use. I dont have any other on line system as bad to use as this. YOU SHOULD BE EMBARRASSED.

I signed up to Citation a few months ago for Health & Safety & Employment Law for our Business. Since having this service it has made life so much easier due to having a lot of work to juggle with. Recently a Health & Safety Advisor attended our work place to go through a questionnaire. He was very helpful and opened our eyes on a lot of things that were missing. He has now gone away to put together a policy for us and provide all employees with Handbooks to keep in there vehicles. I am due a visit from an Employment Law Advisor next week however I am confident this will be a successful visit. I would definitely recommend Citation to other companies as they are very helpful and make working so much easier and stress free.

So far I have found the system wonderful on both the HR and Health and Safety. It's very user friendly and very informative, all the staff have been extremely helpful. I think it would be better if we could approve holidays via the email as opposed to having to log in each time. Sometimes because there is a lot of information it's hard to know exactly what we need to do so perhaps having a checklist for certain company types knowing what to look for would be good help or for example what you need to do if someone is pregnant etc.

Started well but cracks began to appear, took 3 months to get my contracts of employment, just got told we have a heavy work load!

I recently took over the holiday and sickness records at the company I work for and Citation has been the most useful tool I have ever had. All the forms and stationary I ever need are online and even signs for health and safety part of the job are all printable. If I have got any questions or I cant find anything all the staff at the end of the phone are so helpful it makes my job a lot easier. The site did take me a while to work my way around but now I know what im looking for it all makes sense. We have even had site visits from the team to make sure everything is legal and they have even helped to create contracts and difficult letters.