written by on 31/01/2023
All lies sell you something you don’t need as a small business. When your struggling due to economy they try and bully you into paying through a debt collection company., They say there’s no get out of contract even thought the sales man said you can, they even said they do all your Rams another lie, there are a lot of posts related to mine so what’s this say, don’t get bullied by this company they won’t do nothing will cost them more in the long run.
written by SmallBizOwner on 19/12/2022
I have informed them that I need to terminate my contract after 2 years due to business closure. They are telling me I need to pay for a further 3 years as I signed a 5 year agreement. This is despite the fact no further service is needed from them. It feels exploitative, and is the only company out of all of my suppliers that hasn't shown any flexibility or understanding. The service itself over the past 2 years has been ok. They are very phone-based, they don't like providing an email service and emails to them seem to get lost. They have been ok from an advice perspective, but have needed quite a lot of chasing if the query isn't straight forward, e.g. calculating annual leave for someone on a variable hours contract. I would not recommend them to anyone, due to my experience trying to terminate the contract.
written by DarrenEvansFlooring on 28/07/2021
Citation is absolute sham of a company. We have been with Citation since 2017. They started off okay however, we have had alot of our queries ignored, we chose to cancel our auto renewel in 2019 which should have meant our account shut off in 2020. Its now 2021 and were still trying to leave this company. We were told a person was our point of call, On attempting to cancel, another person told us she was not our POC we had been wrongly advised and that they could do a better job, We chose not to give them another chance and wanted to leave still. This is where it went very sour. I am the office manager and on the citation account yet was refused to speak to anyone beyond this due to my word not being good enough, The business owner then called citation to cancel as they asked and we were refused to cancel again due to authorisation, although this isnt possible due to them being the OWNER. We have been in an ongoing battle to leave citation due to lack of co-opporation and the fact that we cancelled our auto renewel back in 2019. Do yourselves a favour and do not go with citation. They have no idea what theyre on about, their own staff do not know their job roles, they will refuse to help you and also refuse to allow you to leave no matter what legal channels you follow. The only reason i have given a 1 star is because i cannot give none. We are still battling with citation but have been given a leave date of July 2022 which is 2 years too late. We have exhausted every avenue. Do not join citation.
written by davidreed on 14/09/2020
Worst decision I ever made. Was made to feel it would help save me time etc and it didn't. 1 star as contracts are good, but you can get them cheaper than being locked in for 3 yrs for hundreds of pounds. On top of this Covid is really hurting my company as it works with schools and they are not letting outsiders in. I asked for help (few months break) as no money coming in at all and they basically said I can go jump. If your a small company AVOID in my opinion, it's just to much financial risk. I am reminded that any company that locks you in probably is not good enough for you to want to stay.
written by ADCL on 15/04/2019
They have persuaded us into the 5 or 10 year contract be careful and read the contract properly every detail of it, if you want to cancel the agreement you can't or you will have to pay they £3000 to do so. Now I am stuck paying the £100 every month and not using their services at all as I do not require them. They are also part of Qms international who have done the same tactics you get me to sign up. now they all want thousands to just cancel this contract I dont use this services I am a micro company. Either from Qms International or Citation.
written by domitian on 19/02/2016
I was approached by the company in October 2015 for a position, they said they would get back to me but didn't. I was then called by their hiring agent in January 2016 asking me if I was immediately available for an interview. I said yes, I asked to do it on Skype but they insisted that I spend a day travelling to Wilmslow. I did, this exercise took a day as well as expenditure on rail travel and I had a very positive interview with some nice managers, with a result (they said) due in three days or so and with every indication (from both them and their hiring agent) being that they were going to hire me. Three weeks and several emails/calls from me later, they said they had HR problems. Several days later I was told they hired someone they already knew in the area where I live. I asked for a refund of expenses, nothing heard. A company therefore, that I will not be recommending to jobseekers or clients in the future.
written by JaylaDaley on 17/10/2015
I have been using Citation for over 5 years now. Their service, for both employment law and health and safety has been invaluable to us. We have had a couple of situations with employees and they have helped us manage them quickly and professionally. I also feel comfortable with the minefield that can be health and safety. They have written my policies and assisted in risk assessments so that i feel covered in all areas should anything happen. Would highly recommend their service
written by on 05/08/2015
Citation online has helped us manage our staff, updates, training and meetings. A perfect tool for our business and highly recommended. The professional assistance is second-to-none and you feel so comfortable as though its your own personal HR department. We can't review any negative aspects of the support we are provided and will continue using Citation.
Written on: 27/08/2015
Hi
I'm so happy to hear that you love our online systems and that we are supporting your business.
It's also great to hear your relationship with Employment Law Team is so good they feel like they are your own.
I'll be sure to pass all of this great feedback on to our team!
Thanks again
The Citation Team
written by Vicki_Lou2305 on 29/06/2015
We were being approached by another leading company in this business and attended a free seminar, following this is when I started to do my homework and came across Citation, so contacted them to see what they were like in comparison. Over the last few months we have had many issues that delayed us from signing with anyone...but I liked their Business Development Managers approach to us. She came and showed us their material, online systems and even gave me contact details of other customers in my industry to discuss how it helped them. Every question I asked, they answered and not once did they bad mouth any other company....now this in comparison to the other said company was a breath of fresh air! The reason I finally signed with Citation, was purely down to the fact, when I said to her what my personal issues were, she left me alone to deal and I got back in contact when ready. The other company used scare tactics and must have called/emailed 3 times per week with no sympathy at all! When we called up to say we were interested in signing for Citation but had a few more question, she was there at the office within 72 hours and happy to run through everything again. Signing up was was fast and all documents easy to understand. The cost compared to others in industry was competitive (although documentation not as flashy!).Then within 48 hours my online systems have been created and I have had a quick look through this afternoon and all looks great, although I am led to believe these are due to be updated later in the year. I havent had the HR or H&S over to visit yet as I advised I was out of office now for a week so I will update once that has been done! So far, all is good and I am happy with the services.
Written on: 21/07/2015
Hi Vicki_Lou2305
I'm so happy to hear this feedback and you liked how we separate ourselves from our competitors.
It's great to get this sort of feedback and I'll be sure to pass it on.
Thanks again
The Citation Team
written by bryanmbmlandscapes.co.uk on 29/06/2015
Your service is very informative, helpful and easy to use. Thanks for all your help, I would definitely recommend Citation to friends.
written by 4Burgess on 28/06/2015
Recently had a health and safety review and was pleased with the level of service. However I did not receive an inspection last year despite reminders of which there were many and continued to pay monthly. Compensation in the form of extra handbooks and a further visit this year doesn't really make up for the expense and worry. Having said this the online service is easy and quick to use and the training modules are excellent. I will continue to their service as I am tied into a contract.
Written on: 20/07/2015
Hi 4Burgess
Thank you very much for this feedback and we are sorry to hear you missed a visit.
We regularly like to ask for feedback on all aspects of our service and if there is anything else you'd like to share please contact us on the details I've sent to this account.
Many thanks
The Citation Team
written by Molloy152 on 21/06/2015
Would be a great system if you could adjust the holiday year to suit your needs and even better if you could preview previous holiday years without having to constantly change the dates. Otherwise, great system
Written on: 20/07/2015
Hi Molloy152
We are sorry to hear that you are disappointed with the functionality of holiday planner. We would like the opportunity to show you how to get the most out of our online systems and share with you a preview of our new platform.
We have sent you an email to the address linked to this account and we would very much like you to contact us so we can demonstrate fully our online systems.
Many thanks
The Citation Team
written by Delaney18 on 16/06/2015
I am completely new to the world of COSHH and Health and Safety issues, and initially I was daunted by how much work is involved but I have to say I have found your Portal to be really well thought out and seems to have the ability to cover many different sectors. I have used all the facilities accept the Personnel and would highly recommend it. Thank you
Written on: 21/07/2015
Hi Delaney18
Thanks for your feedback, really glad to hear we've made the world of COSHH and Health and Safety issues, an easy place to navigate.
I'm really happy to hear you would recommend us and I will pass your great feedback on.
Thanks again
The Citation Team
written by qoileurope on 12/06/2015
It was poor 3 years ago when I used at a previous employer. I was told it HAD been improved and now it seems it hasnt "but it will be soon". That was months ago and it is still shockingly bad to use. I dont have any other on line system as bad to use as this. YOU SHOULD BE EMBARRASSED.
Written on: 21/07/2015
Hi qoileurope
We are sorry to hear that your experience of our online systems has been a poor one. We would like the opportunity to show you what we have been working on and the benefits of our new online platform soon to be available.
We have sent you an email to the address linked to this account and really hope we can prove to you that it will meet your business needs.
Many thanks
The Citation Team
written by eoMaxwell316 on 11/06/2015
I signed up to Citation a few months ago for Health & Safety & Employment Law for our Business. Since having this service it has made life so much easier due to having a lot of work to juggle with. Recently a Health & Safety Advisor attended our work place to go through a questionnaire. He was very helpful and opened our eyes on a lot of things that were missing. He has now gone away to put together a policy for us and provide all employees with Handbooks to keep in there vehicles. I am due a visit from an Employment Law Advisor next week however I am confident this will be a successful visit. I would definitely recommend Citation to other companies as they are very helpful and make working so much easier and stress free.
Written on: 21/07/2015
Hi eoMaxwell31
I'm really glad to hear your life has been made easier and that you were impressed with the Health & Safety visit.
I'm so happy that you would recommend us to other business, if you do ever need us you know where we are.
Thanks again
The Citation Team
written by Micaela158 on 31/05/2015
So far I have found the system wonderful on both the HR and Health and Safety. It's very user friendly and very informative, all the staff have been extremely helpful. I think it would be better if we could approve holidays via the email as opposed to having to log in each time. Sometimes because there is a lot of information it's hard to know exactly what we need to do so perhaps having a checklist for certain company types knowing what to look for would be good help or for example what you need to do if someone is pregnant etc.
Written on: 21/07/2015
Hi Micaela158
Thanks for the feedback, I'm really glad to hear you're happy with both our systems.
I'll be sure to pass on your comments to see if we can improve our holiday planner and company types in our next update.
Thanks again
The Citation Team
written by maryanang on 04/05/2015
Always available at the end of a phone to provide helpful advice on employment law or HR issues. Great online HR management and training system which can be accessed from any location, allowing me to keep abreast the management of staff and keeping up to date with relevant training.
Written on: 21/07/2015
Hi maryanang
Thanks for the feedback, I'm really glad to hear you're happy with both our consultants and systems.
I'll be sure to pass on your comments and if you ever need us you know where we are.
Thanks again
The Citation Team
written by RichardSeeThru on 29/10/2014
Started well but cracks began to appear, took 3 months to get my contracts of employment, just got told we have a heavy work load!
Written on: 04/03/2015
Hi RichardSeeThru,
We are very sorry to hear that your initial experience of our service was unsatisfactory. At Citation we have a high standard of service and your recent experience is not a true reflection of that.
We have sent you an email linked to this account and would very much like to hear from you so we rectify this.
Many thanks
The Citation Team
written by Gleedie on 31/07/2014
We have been a member of Citation for 9 months and are overjoyed at all of its components. We are a fostering agency who have a separate system for the foster parents and children/young people we care for but had no facility for out staff members. The Citmanager area now provides a database like facility to securely record our staffs personal information and also any documentation that may accompany them over the term of their employment with us. We also provide Health & Safety for our foster families, so the Citassess area is perfect for preparing risk assessments for their properties as well as out premises. Citnet holds a wealth of information which we can call upon when creating documents and making sure we are contractually corect. Cittrainer I feel is one of Citations best areas which can provide H&S and employment law online training to our staff which they them can get certificated through. Once we've had our visits from the Citation specialists the Cit report area lets us know where we need to address issues. Any Finally, The client document area holds all of our P&P's, Handbooks and contracts. What else could a company want, at a reasonable price. Thanks Citation
Written on: 19/03/2015
Hi Gleedie,
Many thanks for taking the time to leave such great feedback. Citation is very proud of our technology and we’re so glad that you feel the same.
We will continue to provide you with our great service and look forward to continuing to work with you.
Many thanks
The Citation Team
written by lynzesk on 17/07/2014
I recently took over the holiday and sickness records at the company I work for and Citation has been the most useful tool I have ever had. All the forms and stationary I ever need are online and even signs for health and safety part of the job are all printable. If I have got any questions or I cant find anything all the staff at the end of the phone are so helpful it makes my job a lot easier. The site did take me a while to work my way around but now I know what im looking for it all makes sense. We have even had site visits from the team to make sure everything is legal and they have even helped to create contracts and difficult letters.
Written on: 19/03/2015
Hi Lynzesk,
Thank you very much for such great feedback. At Citation, we pride ourselves on our delivery and really appreciate all your comments.
We have a vast range of tools online and are glad that you are making full use of all our resources including our helpful staff! Please continue to take advantage of all we offer!
Many thanks
The Citation Team
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Robinsr1's Response to domitian's Review
Written on: 21/03/2016
Hi I am really sorry to hear of your experience. I work in the HR department and was unaware of this. I would like to make an attempt to rectify this for you. Could you possibly give me a call. Thanks