Carpenters Solicitors Reviews - www.carpenterssolicitors.co.uk

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Media Gallery for Carpenters Solicitors - www.carpenterssolicitors.co.uk

Carpenters Solicitors - www.carpenterssolicitors.co.uk

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Latest Reviews

★☆☆☆☆

“Not very good”

Written on: 04/10/2017 by Valentinoz193 (1 review written)

I was less than impressed with them. They weren't pro active at all. We had to do all the phoning and chasing to get them to do stuff. Using them at the same time as another family member was, and there was no communicating between the 2 solicitors involved. The left hand didn't know what the the right hand was doing! Did not feel confident in their expertise and would definitely not use them again or recommend them to anyone… Read Full Review

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★☆☆☆☆

“Insurance companies best friend”

Written on: 09/09/2017

I was recommended these people by Aviva who I am sure they have the best interests of. Having had a accident in 2015 I have problems where they cannot even get my mobile number right so all contact is done via snail mail or email. The first solicitor I had left, I can only speculate as to why having read some of the companies own employees reviews of the firm. My wife who was also injured in the accident also had her solicitor leave unexpectedly. I was sent to see a specialist who works out… Read Full Review

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★☆☆☆☆

“Carpenters Worst experience ever”

Written on: 18/08/2017 by niSchofield342 (1 review written)

Carpenters phoned me about 2 hours after my car accident in Feb 2006 & paper work sent out to me within 4 working days. Froms sent back within 2 days, from this day it's been a nightmare with carpenters ,they lost my forms that was sent to them twice & wrong forms sent out to me ,my file was moved to several different office staff for the first 12 months (mayhem), They dint know the left from the right. they are claim handlers & not solicitors that you deal with direct . Excuses eg. Always on… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 26/06/2017 by mark..bratherton (1 review written)

I got ran over and was in a coma for 2 years and may never have woken up. Luckily I did and sued the solicitor. … Read Full Review

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★☆☆☆☆

“two years of misery”

Written on: 17/06/2017 by 396Allison (1 review written)

Be prepared to do a lot of work yourself, worst experience of my life, two years of misery ,would give no stars if possible… Read Full Review

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★☆☆☆☆

“Atrocious, Patronising, rude, NO COMMUNICATION SKILLS”

Written on: 16/05/2017 by erMonahan8 (1 review written)

My partner was involved in a car accident and due to circumstances we went through carpenters solicitors for injuries that should have healed in 3 months however it's now 15 months plus later down the line, These people are terrible when you call them you can never get hold of my communication skills a terrible and when you do talk to them they're really rude and patronising avoid like the plague If I could give a 0 stars I would doc… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 14/05/2017

Quote me happy use carpenters to deal with legal element of claims Chimney fell on my car whilst parked up I got all information for the reports from police and fire brigade yet since 3.1.16 have kept telling me no point in trying to win as a storm caused it Had I or another passer by been in the same spot death would have been definite. I have not heard from Carpenters or Quote me happy insurance for about six months, no fault accident, car repaired but cost me £300 excess Written that off… Read Full Review

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★☆☆☆☆

“No client contact.. ”

Written on: 30/03/2017 by Hailee1993 (1 review written)

Nothing good to say about them at all. 1 star.. and I don't even know why I'm bothering to give that one… Read Full Review

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★☆☆☆☆

“Not very good at following up cases and client contact ”

Written on: 17/11/2016 by DillonBarker107 (1 review written)

Not very good at client contact did not chance payment that was over 2months late don't use… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 25/08/2016 by nuStanton213 (1 review written)

I hadon't an accident in December, and I am yet to receive my compensation. They have advised that the medical examiner wants more information about my claim to see if my accident was as a result of previous medical issues! All total nonsense. The accident was not my fault as I wasaid hit from the back. I lost a financially immediately after my accident and I am still struggling with constant back pain. Each time I contact this organisation, they advice that they would transfer me to my… Read Full Review

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Cama's Comment

Written on: 14/09/2016

Hi. Thanks for your review. Are you referring to wwwcarpenters-law.co.uk? I've just started dealing with them and they seem to be unresponsive and uncaring

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★☆☆☆☆

“Poor customer service”

Written on: 08/06/2016 by 440Smart (1 review written)

During the process of buying a house , unfortunetly I decided to use carpenters and co. From the start they were unhelpful and took multiple phone calls and e-mails to get any sort of reply. A month after settling the final bill, which you need to settle to complete the purchase, I received additional bills for registry and service charges. 8 months after purchase I'm still receiving bills for outstanding amounts which were suppose to be settled legally in the apportionment , condition of sale… Read Full Review

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★★★★☆

“No complaint's”

Written on: 15/05/2016 by Stemitchell30 (1 review written)

Very approachable people, my claims handler has been very helpful never had any problems reaching her, and generally puts my mind at rest I feel more than assured my claim is in safe hands and though still relatively early days things seem to be moving along nicely, private physiotherapy was offered immediately leaving me with even greater confidence in my handling team, thank you for everything so far :)… Read Full Review

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★☆☆☆☆

“Telephone don't even bother never answer.”

Written on: 10/04/2016 by Kingz84 (1 review written)

Trying to get hold of anyone unless you want to spend half a day holding on is a total waste of time… Read Full Review

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★☆☆☆☆

“Untrustworthy, Deceitful, Patronising skilled liars”

Written on: 10/02/2016 by MuhammadCarson (1 review written)

Road traffic accident that was clearly non-fault but had to convince those representing me of this at first, then a long series of delays and shocked to hear that I am not the only one who was told at first that the third party have accepted full liability, then only to be told weeks later that the third had changed their decision and that the third party were not responding to any contact or correspondence and after months being advised that they will have to take court action against them. By… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!!!”

Written on: 08/02/2016 by kazzaf (1 review written)

AVOID LIKE THE PLAGUE - I have just had the unfortunate news that Carpenters Solicitors have taken over my road accident claim from my previous solicitors. I have just finished on the phone with them after requesting my "NEW" contact details over a week ago!! My new "Legal Advisor" has just contradicted everything my previous solicitors have agreed and are in my opinion completely and utterly useless - My claim is still ongoing from November 2014!! Do not use there people at any cost!!… Read Full Review

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Hitman20's Response to kazzaf's Review

Written on: 25/10/2016

Totally agree. Don't know how on earth a law firm can get away with conducting business like they do .

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★☆☆☆☆

“Rude, arrogant, inept and completely unhelpful. AVOID!”

Written on: 14/08/2014 by Sickov_Anti-service (34 reviews written)

Supposedly tasked with resolving my car insurance claim by Tesco (with whom I had the insurance). The member of staff assigned to me we will call 'Bush'. On writing to this person, I asked if the third party had changed their mind and could they do this (I had previously received a letter stating the third party had admitted liability). Bush responded stating that they had not received any correspondence from them...GET OFF YOUR BACKSIDE AND CONTACT THEM THEN! Needless to say they didn't at… Read Full Review

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Alephneil's Response to Sickov_Anti-service's Review

Written on: 04/12/2015

Excuse me, but could you please check that you have the right "Carpenters". There are two unrelated firms "Carpenter & Coe" based in Wallington and "Carpenters Law" based in Birkenhead.

Your story sounds to me like it relates to Carpenters Law (who specialize in motor insurance and claims handling) and not Carpenter & Coe (who do not). However, your review uses the domain name and logo of Carpenter & Coe. If you have got the wrong firm, please could you amend or take down this review.

[Note: the firm's name is not "Carpenter & Coe" - in fact the final word is only two letters long. However, this website will not let me publish this comment if it contains the word you get by taking the first two letters of the word 'coe'.]

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Sickov_Anti-Service's reply to Alephneil's Comment

Written on: 04/12/2015

Yes, you have eluded to the poor design of this website in your note.

I too have mentioned this to the gimps that run it, but they feel it is excellent. Indeed not being able to delete or edit ones reviews is, to them probably 'a feature'.

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