written by niSchofield342 on 18/08/2017
Carpenters phoned me about 2 hours after my car accident in Feb 2006 & paper work sent out to me within 4 working days.
Froms sent back within 2 days, from this day it's been a nightmare with carpenters ,they lost my forms that was sent to them twice & wrong forms sent out to me ,my file was moved to several different office staff for the first 12 months (mayhem),
They dint know the left from the right.
they are claim handlers & not solicitors that you deal with direct .
Excuses eg.
Always on holiday ,have left the company, not in today, they never answer the calls.
This company is like watching paint dry.
I cannot understand how they are running as solicitors.
I've used solicitors on several occasions in my life & never had a problem with communication .
Very poor service.
Very frustrating company.
Sorry No raining stars .
Will never use again.
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