Written on: 25/05/2012
The mower is lightweight and easy to use. However, the handle for raising raising and lowering the cutting height is very easily knocked out of position and you can end up scalping your lawn. I was amazed to find the mower no longer works in less than 2 years. It is under warranty and clearly there is an electrical fault or the motor has gone. This is not what one expects from Bosch products. The repair service line is also appalling. When I gave my address in Monmouthshire, I was told the nearest Qualcast repair shop was in North Wales. Looking on-line, I find there are repair outlets in Newport, Cardiff, Bristol, etc. all within 11 to 25 miles.
If Bosch would like to train its ill-educated employees to ask for one's postal code, it might be less frustrating for customers, as well as not having a premium rate line for customers to pay for their enquiries. When a product has failed within the guarantee period, it is rather like rubbing salt into a wound is it not? One is unlikely to purchase a Bosch product again under such circumstances.
Think very carefully about the Rotak 40, before purchasing.
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