Written on: 21/06/2012
Everyone I came into contact with was very nice and polite. The problem lies with any questions you may have after leaving the consultation especially if there is a question with pricing. Questions can only be answered by the sales associate, who is usually to busy to answer the phone or emails for that matter. If you do get in contact with the sales associate the response is always "I must talk to corporate but I will let you know", however you still do not get an answer. It took 2.5 to 3 weeks for me to get an issue resolved but along the way I was given information that was completely wrong. I was told I needed a full 9 treatments although the area had previously been treated adequately. Once I called attention to this the corporate office agreed that I was right and a full 9 treatments were unnecessary. A regional manager also told me I could only cancel my contract for medical reasons. This is also not true. Long story short I canceled my services but paid dearly for it. What you are actually paying for is 5 treatments and they are giving you 4 touch up treatments for free (which again when I specifically asked if it was 5 treatments and 4 touch up treatments I was told no it is a full 9 treatments that you pay for). So if you decided to cancel mid treatment know that you will be paying double the amount for the individual treatments you receive (i.e. your package price divided by 5 not 9 multiplied by the number of treatments you received will be the price you owe in addition to a $100 fee) I did in quire about this part of the contract prior to signing but again the answer I got was "don't worry about that. this stuff only applies if you pay everything in full not with the financing option" So lesson is the contract is the contract. Do not believe the sales associates as they do not deliver accurate information when further asked about the contract specifics.
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