written by Purplefig0 on 20/12/2014
What an absolute disappointment, would not go again with Transun at all, it was not the magical trip we were expecting. There were lots of delays and lots of queuing or hanging around to wait to move to the next thing with our guide. The food choice was absymal for children and the restaurant was completely disorganised when we were eventually allowed in- no room to sit when it was the turn of our coach to go there. Lots of queuing for the activities meant very little time to enjoy them and there was only one tiny slope that one child could sled down at a time. No opportunity to do the snowmobiling either. The husky dog sled ride was the best bit of the day on the frozen river. Seeing Santa was also a disappointment as our group had been split up at the husky dogs and then this meant we saw different santa's. The elves were okay though they had an argument about which one was called Snowball as they both said they were Snowball and then Santa was not particularly great and smelt really bad so our youngest would not go near him. Apparently the rest of our party saw some great elves and a really good Santa and even had marshmallows by the fire whilst they were waiting to see him, whereas we were hugely disappointed.
All in all the worst experience ever from start to finish and not worth the money. Did not deliver on any of its promises
Drakej's Response to Purplefig0's Review
Written on: 28/12/2014
Rubbish trip
Complete rip off - £1500 down the pan
DO NOT TRAVEL WITH THIS COMPANY