Wren Kitchens Reviews

★★★☆☆
3.0 / 5
1426
51% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
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Wren Kitchens

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Latest Reviews

★☆☆☆☆

“Poor poor experience”

Written on: 24/02/2017 by 464McCaffrey (1 review written)

Where do I begin? We placed an order in the Gloucester branch which was fine and we were given a delivery date. This delivery date got pushed back to the day the installer was meant to be arriving. We were told that the kitchen would take 5 days to install. I asked the fitter whether or not they would take longer, and to quote them, they said "I don't want to be here next week, so yes we'll be finished." It took 7 days to get a sink with running water. It's now week 5. And there's still… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 22/02/2017 by O'Connorky260 (1 review written)

We ordered a wren kitchen, and were wowed by the usual showroom patter. When the kitchen was delivered, units were the wrong colour.... That's where it all falls down. Customer service- non existent. You are just sent from pillar to post, as no one wants to know. It took 5 attempts to get our kitchen right. You literally on your own. Rubbish… Read Full Review

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★☆☆☆☆

“'We'll beat any quote'......They don't and won't!!!!”

Written on: 19/02/2017 by andy.47 (1 review written)

Infinity 'Pebble' Handless Kitchen First experience with Wren after being recommended and must say it was one I would absolutely not go through again. Wren are not local to us, it's about an hours drive away. When we first visited the showroom it didn't inspire us with much confidence, admittedly the visit was 'spur so the moment' but the young lady we dealt with was 'vague' and 'uninspiring' at best. We couldn't get a design appointment that day and we accepted that due to our impromptu… Read Full Review

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★☆☆☆☆

“save yourself the hassle and go independant”

Written on: 16/02/2017 by 1953Miller (1 review written)

most disgusting company ever. Brilliant kitchen displays but like hell do they look like that installed. Save yourself the hassle and go independent, a little more money but the experience is amazing… Read Full Review

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★☆☆☆☆

“Stay away!!! Sold me the wrong product because they...”

Written on: 13/02/2017 by WrenKitchenDeserter (1 review written)

Stay away!!! Sold me the wrong product because they didn't have the one I need now trying to blame the fitters. Surveyors didn't do the survey properly, designer is a sales person too busy to seel regardless of your needs and customers services is a total rubbish asked me £10 to send a copy of my complaint. … Read Full Review

Wrenkitchens's Response to WrenKitchenDeserter's Review

Written on: 14/02/2017

Hi there

I am sorry to hear that you are having issues, please supply your order details so I can arrange relevant contact.

Kind Regards
Emma

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Wrenkitchendeserter's reply to Wrenkitchens's Comment

Written on: 15/02/2017

Thanks for your response. I've tried to resolve this but it appears everyone is expert on blame game and no one is willing to take the responsibility that it was designer and surveyors fault not fitters. Order no is 25398197

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Wrenkitchens's reply to Wrenkitchendeserter's Comment

Written on: 16/02/2017

Hi

Please be advised that an email has been sent to yourself which you are welcome to respond to.

Kind Regards

Emma

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Wrenkitchendeserter's reply to Wrenkitchens's Comment

Written on: 17/02/2017

I have asked for a bigger worktop at the first place and I was sold a worng sized worktop and why you are talking about pipework.

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★☆☆☆☆

“Dont ever ever ever buy from wren the worst service u...”

Written on: 10/02/2017 by Aylin439 (1 review written)

Dont ever ever ever buy from wren the worst service u will ever get… Read Full Review

Wrenkitchens's Comment

Written on: 13/02/2017

Hi Aylin439

I am sorry to hear that you were unhappy with the service received, please provide your order details so I am able to investigate this further.

Thank you

Emma

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★☆☆☆☆

“DO BUY FROM WREN”

Written on: 05/02/2017 by Shea1952 (1 review written)

They have no idea what they are doing!!!!customer service is appalling… Read Full Review

Wrenkitchens's Comment

Written on: 07/02/2017

Hi

I am sorry to hear of your issues, if you are able to provide your order details I will look into this further.

Thank you

Emma

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★★☆☆☆

“Totally let down by after sales”

Written on: 03/02/2017 by andreajean (1 review written)

This is my second kitchen. I cannot speak highly enough of the product. Since my first kitchen they have gone over to a call centre for after sales and it is appalling. When I had my first kitchen I dealt with the store I purchased from and they could not have been more helpful. My daughter had a kitchen from wren and it has taken a YEAR to finally get the kitchen they paid for. I now intend to take wren to a small claims court as I now have to pay for their mistakes… Read Full Review

Wrenkitchens's Response to andreajean's Review

Written on: 06/02/2017

Hi

I am sorry to hear of your recent experience, I am happy to look into this if you supply your order details.

Kind regards

Emma

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Andreajean's Response to andreajean's Review

Written on: 07/02/2017

Am thrilled to say this has now been resolved. Could not be happier. Wren now get 5 stars!

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Andreajean's Response to andreajean's Review

Written on: 07/02/2017

Am thrilled to say this has now been resolved. Could not be happier. Wren now get 5 stars!

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Wrenkitchens's reply to Andreajean's Comment

Written on: 07/02/2017

Hi

This is fabulous news, thank you for the update.

Emma

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Andreajean's Response to andreajean's Review

Written on: 07/02/2017

Am thrilled to say this has now been resolved. Could not be happier. Wren now get 5 stars!

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Andreajean's Response to andreajean's Review

Written on: 07/02/2017

Am thrilled to say this has now been resolved. Could not be happier. Wren now get 5 stars!

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Donjp's Response to andreajean's Review

Written on: 06/02/2017

Do you think it deserves even two star ?

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★☆☆☆☆

“AVOID WREN! NOT DELIVERED ITEMS ! NO RESPONSE 4M CUST.CARE”

Written on: 01/02/2017 by 63Bender (1 review written)

I ordered kitchen from Crydon office. Got help in design and ordered items that all went well. On the delivery date, no one turned up after waiting for 3 hours slot given by them. Called up customer care to hear "They may deliver anytime before 7pm, So have patience!!". wow!. No apology or what so ever. Even after waiting for another 3.5 hours, no one turned up. No one bothered to inform that the delivery was cancelled. Called up again and offered to deliver after 10-15 days. After having a… Read Full Review

Wrenkitchens's Comment

Written on: 01/02/2017

Hi

I have responded to yourself on another social media platform today, please refer to my other response.

Thank you
Emma - Wren Kitchens

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Donjp's Comment

Written on: 03/02/2017

Hi - This is what your response "I am sorry to hear of what happened and thank you for bringing to our attention. Please be advised that I am raising this with the team on your behalf" - May I ask whom did you raise with ? And what is the outcome ?

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★☆☆☆☆

“Prepare for years of legal action”

Written on: 31/01/2017 by Joym173 (1 review written)

There should be a 0 star option. I cannot express my dissatisfation strongly enough. THREE YEARS after ordering my kitchen is not complete, yet Wren are taking ME to court. Badly fitted, flakey paint, missing parts, lies, bullying. I've had it all. The hearing will be interesting and I'm so glad I didn't pay upfront!… Read Full Review

Donjp's Comment

Written on: 01/02/2017

Sorry to hear! I agree with you, they are not even worth for 1 star. Hope you sort out your issue soon. Just started my battle!

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★☆☆☆☆

“The Company Barge Poles Were Invented For”

Written on: 24/01/2017 by Evs1971 (1 review written)

So we spent £7000 on a kitchen from these clowns, part of which included a cabinet to fit in an alcove, just over 800mm wide and directly in line of sight from the kitchen entrance. They came out and measured up, and then we were informed a 800mm cabinet wouldn't fit in the alcove as the doors wouldn't open and we'd need a 750mm one instead. Only they forgot to mention that on their 750mm cabinets the doors aren't of equal width! So the kitchen arrives and the alcove cabinet looks ridiculous -… Read Full Review

Cazparris's Response to Evs1971's Review

Written on: 24/01/2017

Hello, read your review with interest. Did you receive the solid grey glass panel drawers with your fitted kitchen. If yes, when was your kitchen delivered. I ordered my kitchen in October for delivery in November but they sent me cheap steel drawers, not as on display in the Showroom. They are not saying they no longer have that type of drawer and panels will be provided end of February. However, they completely gutted the Reading showroom before Christmas and they still have on display the drawers inside grey with glass side panels!

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Evs1971's reply to Cazparris's Comment

Written on: 26/01/2017

No Caz different kitchen. Good luck!

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Wrenkitchens's Response to Evs1971's Review

Written on: 25/01/2017

Hi

Please feel free to supply your order details.

Thank you

Emma - Wren Kitchens

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Rogersimar's reply to Wrenkitchens's Comment

Written on: 25/01/2017

This is an insincere reply from wren because they don't leave a branch contact number. I wonder if there is a robot behind this or an automated reply.

For everyone standard reply is contact the customer services, who will always say that you have signed a contract and they can do nothing about it. Today I called the shop directly and after telling him my issues he transferred me to customer services and after telling the customer services my issues they could not do anything to help and asked me to go to the shop and contact the designer or the manager there. It is like playing ping-pong ball bouncing me here and there. Everyone beaware .

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Wrenkitchens's reply to Rogersimar's Comment

Written on: 26/01/2017

Hi

I can assure you that this is not a robotic response and I have replied to you on your review below and also on another platform.

I understand that you have been asked to come and see a manager within the showroom to unable a conclusion to be found.

Thank you
Emma

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Evs1971's reply to Rogersimar's Comment

Written on: 26/01/2017

Thanks hope you get it sorted!

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Evs1971's reply to Wrenkitchens's Comment

Written on: 26/01/2017

Why? So you can tell us a second time you can't do anything or scapegoat some poor employee for your company's systematic failure of customer service? Too busy modifying my kitchen layout to accommodate your error to waste any more time with you.

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★☆☆☆☆

“aftersale let down!”

Written on: 24/01/2017 by SEBfromkent (1 review written)

ordered in november leading to a catalogue of errors. additional units ordered and failed to turn up on the day. No help as to when they will come. Altogether has cost me a fortune in calls emails and having to have my fitters back to change parts if they arrive! Branch not interested once they have taken £ - No transparency with prices leading to my being overcharged. They really don't care a damn! Such a shame the level of customer service is mostly poor. Maybe i will get my Kitchen… Read Full Review

Cazparris's Response to SEBfromkent's Review

Written on: 24/01/2017

Hello, read your review with interest. Did you receive the solid grey glass panel drawers with your fitted kitchen. If yes, when was your kitchen delivered. I ordered my kitchen in October for delivery in November but they sent me cheap steel drawers, not as on display in the Showroom. They are not saying they no longer have that type of drawer and panels will be provided end of February. However, they completely gutted the Reading showroom before Christmas and they still have on display the drawers inside grey with glass side panels!

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Wrenkitchens's reply to Cazparris's Comment

Written on: 25/01/2017

Hi

Please supply your details should you need more information.

Thank you

Emma - Wren Kitchens

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Mocoll's Response to SEBfromkent's Review

Written on: 31/01/2017

Virtually the same, ordered for a 30th November delivery, kitchen fitters get to work, then 4 hours later received 27 separate emails with parts missing, different coloured parts AND different Kitchen range. Wait for it.....They are now blaming me and as i had fitted the kitchen, this is a sign of acceptance. Still awaiting for the correct parts after 5 attempts and a breakdown of exactly what was outstanding, they still got it Wrong. ZERO stars from me. Still gaps in kitchen where doors/drawers should be. SHAMEFUL!!!

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Wrenkitchens's reply to Mocoll's Comment

Written on: 02/02/2017

Hi

Please supply your order number so I can look into this for you and offer some assistance.

Thank you

Emma

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Wrenkitchens's Response to SEBfromkent's Review

Written on: 25/01/2017

Good morning

I am sorry to hear of your issues, if you need any further assistance please provide your order details.

Thank you
Emma - Wren Kitchens

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★☆☆☆☆

“Poor service and neglect responsibility”

Written on: 23/01/2017 by Rogersimar (1 review written)

We ordered main kitchen from wren and utility kitchen costing total £24000 approx. They have done a few mistakes to my kitchen which the designer ( a female) refuses to admit and refuse to rectify. 1. They had incorrectly put into drawings a wall unit 600mm which actually should be 800mm ( the one we pointed at that was in their showroom at castle boulevard was 800mm wide). 2. We have preferred for an integrated cooker hood into the wall cabinet originally but the designer incorrectly… Read Full Review

Wrenkitchens's Response to Rogersimar's Review

Written on: 24/01/2017

Hi

Thank you for your review, I have highlighted this with the local showroom and an appointment has been arranged for this to be looked into further.

Kind Regards

Emma

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Cazparris's Response to Rogersimar's Review

Written on: 24/01/2017

Hello, read your review with interest. Did you receive the solid grey glass panel drawers with your fitted kitchen. If yes, when was your kitchen delivered. I ordered my kitchen in October for delivery in November but they sent me cheap steel drawers, not as on display in the Showroom. They are not saying they no longer have that type of drawer and panels will be provided end of February. However, they completely gutted the Reading showroom before Christmas and they still have on display the drawers inside grey with glass side panels!

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★★★★★

“new kitchen 2017”

Written on: 23/01/2017 by ElishaCollins1953 (1 review written)

We are completely happy with Wren Kitchen we went in had it designed at the Parkgate showroom we were happy with what it was going to look like we had the designer come out and check our measurements we agreed on a deliver date and called our installer to confirm he was available for that date.Delivery arrived on the date Wren had said the installer arrived the next to start fitting our new units the quality and finish to our kitchen is fantastic really pleased.In saying that we had 1 damaged… Read Full Review

Rogersimar's Comment

Written on: 23/01/2017

Possibly a fake review

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Cazparris's Comment

Written on: 24/01/2017

Hello, read your review with interest. Did you receive the solid grey glass panel drawers with your fitted kitchen. If yes, when was your kitchen delivered. I ordered my kitchen in October for delivery in November but they sent me cheap steel drawers, not as on display in the Showroom. They are not saying they no longer have that type of drawer and panels will be provided end of February. However, they completely gutted the REading showroom before Christmas and they still have on display the drawers inside grey with glass side panels!

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★☆☆☆☆

“THINK TWICE BEFORE USING – utterly useless”

Written on: 22/01/2017 by ThinkBeforeUsing (1 review written)

God help you if you encounter any issues. Wren Kitchens just don’t want to know. After paying the initial deposit, I made an addition – BIG MISTAKE. They didn’t just charge me for the addition, but for the already paid original deposit as well! Even worse, they failed to tell me about it. Found out about their mistake and went into the store. I was told that I should have been informed (saw an internal email to that effect) and that I’d get the refund the next day. IT DIDN’T HAPPEN… Read Full Review

Wrenkitchens's Response to ThinkBeforeUsing's Review

Written on: 24/01/2017

Hi

I have replied via another platform to your review. I am sorry to hear of the issues you are having.

Kind regards

Emma

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Donjp's Response to ThinkBeforeUsing's Review

Written on: 01/02/2017

In deed, I scold myself for not reading these reviews before I ordered my kitchen with them. Pathetic!

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Wrenkitchens's reply to Donjp's Comment

Written on: 02/02/2017

Hi

If you require any further assistance please provide your order details.

Thank you

Emma

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Cazparris's Response to ThinkBeforeUsing's Review

Written on: 24/01/2017

Hello, read your review with interest. Did you receive the solid grey glass panel drawers with your fitted kitchen. If yes, when was your kitchen delivered. I ordered my kitchen in October for delivery in November but they sent me cheap steel drawers, not as on display in the Showroom. They are not saying they no longer have that type of drawer and panels will be provided end of February. However, they completely gutted the Reading showroom before Christmas and they still have on display the drawers inside grey with glass side panels!

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Thinkbeforeusing's reply to Cazparris's Comment

Written on: 26/01/2017

Sorry - haven't had a delivery

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★☆☆☆☆

“Very let down”

Written on: 18/01/2017

I have never been so let down by one company ever!!!! A kitchen that should of took 3 weeks ended up being 9 ! the kitchen designer we had made many mistakes. I'm now seeking illegal advise so can't say too much, been left very disappointed and downhearted… Read Full Review

Wrenkitchens's Comment

Written on: 18/01/2017

Hi

I am very sorry to hear of the delay that you had with your kitchen, please provide your order details so I can investigate this for you.

Kind Regards

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Cazparris's Comment

Written on: 24/01/2017

Hello, read your review with interest. Did you receive the solid grey glass panel drawers with your fitted kitchen. If yes, when was your kitchen delivered. I ordered my kitchen in October for delivery in November but they sent me cheap steel drawers, not as on display in the Showroom. They are not saying they no longer have that type of drawer and panels will be provided end of February. However, they completely gutted the Reading showroom before Christmas and they still have on display the drawers inside grey with glass side panels!

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★★★★★

“Excellent Design,Quality and Service”

Written on: 10/01/2017 by MarquiseMorrow (1 review written)

We had a large new build kitchen and did a lot of research and shopping around before finally settling on Wrens at Deepdale, Preston. We had prior warning not to use them, but this proved to be completely unfounded. Great experience from start to finish. Designer listened to our needs and took on board exactly what we wanted. The quality of the kitchen is excellent and although we did have a damaged door, it was replaced within a couple of days. We also has some items missing, but these too… Read Full Review

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★☆☆☆☆

“AWFUL!!!”

Written on: 09/01/2017 by Lloydy90 (1 review written)

DO NOT BUY A KITCHEN FROM WREN. Where to start. My first experience of wren wasn't great my wife and I saw a kitchen in wren that we really liked so we sat down with one of their team to go through everything. To be honest I felt rushed as he went through it so fast and then ask us to put down a deposit at the end we decided to go home and think about it. We only went back as my wife really wanted the kitchen we saw. When we went back we asked to see someone different and as expected the order… Read Full Review

Wrenkitchens's Response to Lloydy90's Review

Written on: 10/01/2017

Hi,

Thank you for raising this matter with ourselves so that this can be investigated for you. Please provide your order number at your earliest convenience.

Kind Regards

Emma - Wren Kitchens

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★☆☆☆☆

“Buyers beware”

Written on: 07/01/2017 by Dwayne39 (1 review written)

ABSOLUTE SHOWER WITH ABSOLUTELY NO CLUE ABOUT CUSTOMER SERVICE. WHEN WE VISITED THE SHOWROOM THEY WERE VERY ATTENTIVE AND ALTHOUGH THEY REALLY HIGH BALL YOUR FIRST QUOTE AFTER GIVING A FALSE LOW ESTIMATE THEY DID COME DOWN EVENTUALLY AFTER SOME VERY DATED PRETENDING TO CALL THE MANAGER AND A DEAL FOR TODAY ONLY. ONCE THE DEPOSIT WAS PAID THIS IS THE POINT ALL CUSTOMER SERVICES STOPPED. THE DESIGN WAS WRONG PUTTING THE SINK ON THE WRONG SIDE AWAY FROM ALL THE APPLIANCES AND BACK TO WINDOW, THIS… Read Full Review

Wrenkitchens's Response to Dwayne39's Review

Written on: 10/01/2017

Hi

My colleague is aware of your details and is liaising via another platform.

Kind Regards

Emma

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★☆☆☆☆

“DO Not Buy ”

Written on: 05/01/2017 by Harding393 (1 review written)

I had a terrible experience with Wren took 13 months for Kitchen to be finished and if you do experience problems be prepared to fight for your rights. They do not communicate with you and do not care. The warranty means nothing. I am surprised they are still trading… Read Full Review

Wrenkitchens's Comment

Written on: 09/01/2017

Hi

I am very sorry to hear of the issues that you have expressed within your review. If you require some assistance, please provide your order number.

Kind Regards

Emma - Wren Kitchens

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