Wren Kitchens Reviews

★★★☆☆
3.0 / 5
1437
51% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
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Wren Kitchens

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Latest Reviews

★☆☆☆☆

“IF YOU WANT STRESS BUY A WREN'S KITCHEN”

Written on: 22/03/2017

We had our £12K kitchen delivered at beginning of Oct 2016. Fitters came a week later to fit. Doors not right for cabinets and pieces missing. We had a top opening cabinet. Took 5 wrong door sent before we got the right one. Corner unit middle post took 6 wrong ones to get right on. Three glass doors that don't match. Now on 4th lot to get matching ones. I could go on for hours about the rest of other things wrong. We are now in March and still not finished. Not once have they offered us… Read Full Review

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★☆☆☆☆

“WANT STRESS BUY WRENS”

Written on: 20/03/2017 by monty61 (1 review written)

Have got a wren kitchen and trust me it has been the worst experience of my life twice I have had the same problem of doors and units bubbling. the first time I agreed to get in my own fitter and wren sent me all new parts to be fitted. now it is happening again and wren are saying again I must supply my own fitter, this time I said they should sort this out but they are not interested. I have now asked for a full refund or for them to change the kitchen to which they said no. I have lost all… Read Full Review

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★☆☆☆☆

“Extremely poor!”

Written on: 16/03/2017

The kitchen itself is good quality. Thankfully we used our own extremely good fitter. That was the only thing that made Wren kitchens look good and made up for Wrens multitude of inadequacies. This including redesigning and cutting fitted cabinets to the correct size. Damaged delivery items 3 -9 days, try 4 -5 months. After care service just diabolical. Email and phone call after email and phone call. Despite a wren chap measuring up twice, measurements were still wrong. Once they have your… Read Full Review

Wrenkitchens's Comment

Written on: 17/03/2017

Good Morning.

I'm sorry to hear of the problems you encountered.

If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“A high end kitchen but not fitted to a high end standard”

Written on: 12/03/2017 by Jaylenx1979 (1 review written)

The salesman/designer was spot on, that's were the perfection ends. The fitter they supplied was substandard. He wasn't gas safe or electrically qualified. He fitted the hob, over and all lights etc without telling us. We only found out when we asked about the hob beings signed off and the certificate to say so. All wren paper work didn't mention this at all. Left our home we us not knowing if it was going to blow up or be safe. Customer service was a joke and managers even bigger jokes as… Read Full Review

Wrenkitchens's Comment

Written on: 13/03/2017

Good Afternoon,

If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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Takeaguess's Comment

Written on: 14/03/2017

It would be pointless giving you our order number as your manager has said several times that supplementary works are not Wrens responsibility, although it was your fitter and all quotes, including supplementary works were comprehensively on Wrens Logoed paper. I we didn't;'t have your fitter there would be no warranty but there is no warranty anyway, even with your fitter. This Wren have clearly demonstrated time and again. As it stands today, as you fitter plastered all the walls and ceiling, 3 of the walls and the ceiling have cracked. Unless we get a guarantee that Wren will put this right without charging us, then it's pointless continuing. Like we said, high end kitchen fitted by a substandard fitter. Even my friend who I told not to by from Wren, fell for the patter and had his fingers burnt too from failed delivery to missing items etc.

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★☆☆☆☆

“Wren are a pure shower, nothing more, nothing less”

Written on: 12/03/2017 by Regan468 (1 review written)

I had my kitchen delivered on the 5th of December & on the 8th of March I threw in the towel. I still have unfinished jobs & mistakes not rectified. Wren told me 7 days & your kitchen will be fitted & you, the customer will be happy. I'm afraid the Rotherham salesmen lied worse than a Benidorm jeweler. Unsolved problems with, electricity, plumbing, shaking washing machine & damaged kitchen units. My advice is too avoid Wren kitchens like the plague… Read Full Review

Wrenkitchens's Comment

Written on: 13/03/2017

HI,

If you would like to confirm your order details, I will look into this and advise further.

Regards,
Adam

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★☆☆☆☆

“beware wren kitchens”

Written on: 10/03/2017 by nikkifern (1 review written)

Bought an expensive wren kitchen paid for installation (peace of mind I thought) experts doing it, but beware my family and I had to evacuate our house in the early morning as there was a strong smell of gas the gas safe fiffer had dropped the hob connection down the back of the unit couldnt find it so used 5 used washers to seal the connection .we had to stand in the cold for hours as the emergency gasman had to cap the pipe the mains gas waspouring into our house as the connection from the… Read Full Review

Wrenkitchens's Response to nikkifern's Review

Written on: 13/03/2017

Hi,

If you could please confirm your order details, I will look into this for you.

Regards,
Adam

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★★★★★

“Wren Lincoln (new kitchen)”

Written on: 08/03/2017 by Spudnick (3 reviews written)

I have to say we're so pleased with wren kitchens, Lincoln store (our designer was great) our fitter was fantastic, there were one or two issues cropped up while it was being fitter but at the installation team soon sorted this out for us, overall I'm really pleased with wren, we went to Homebase's b and q wicks them all I feel wren has the best quality by far, very pleased new kitchen looks stunning too… Read Full Review

Wrenkitchens's Response to Spudnick's Review

Written on: 10/03/2017

Hi

Thanks so much for providing your review.

Emma - Wren Kitchens

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★☆☆☆☆

“Terrible Terrible Experience ”

Written on: 03/03/2017 by Lynnemason (1 review written)

My kitchen was started 11th July 2016 and has taken more than 20 weeks to finish. It is now March 2017,I don't know how to put in words ,the terrible time we have had to endure all these months, weeks without water or cooking facilities. Approx half of our kitchen cupboards have had to come down , even by October, I had no cupboards on the left hand side of my kitchen . We lived out of boxes. I'm not going to go on as this has made me ill. There are still problems with the kitchen. They say… Read Full Review

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★☆☆☆☆

“If you want a nervous breakdown then buy a Wren Kitchen!!”

Written on: 02/03/2017 by Barann (2 reviews written)

Wren Kitchens. Too many issues to list them all but highlights (or should I call them lowlights!) are- - delivered kitchen when I was out of the country even though they were specifically told not to - Half the consignment had damaged doors - Kitchen tap developed a squeak after only about a month. Their response was to send me a valve and expect me to fit it myself. Had to pay for a plumber and second valve only lasted a month before it started squeaking again. - The so called fitted… Read Full Review

Wrenkitchens's Response to Barann's Review

Written on: 08/03/2017

Hi,

If you could please confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Wren sale run !!!!!”

Written on: 02/03/2017 by ofJordan320 (1 review written)

After 3 months today was the day .our kitchen was being fitted ,wot a nightmare .wall units wrong size kitchen topped damaged .phoned wrens for replacements still waiting for call .before they arrived we had a sink with running water and washing machine we now have a tall cupboard wot a joke 12000 in sale is not cheap and it's only 7 cupboards… Read Full Review

Wrenkitchens's Comment

Written on: 08/03/2017

Hi,

If you could please confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Wren Kitchens. Good until they get your money . . . ”

Written on: 27/02/2017 by James_moore244 (1 review written)

We started our experience with Wren back in September 2016. Our kitchen designer spent over 3 hours with us and they were really friendly and helpful. We can’t fault the customer service up until the point of signing the contract, and we were really pleased with the quality and look of the kitchen. However we ran into problems after that: Firstly the surveyor mis measured our back wall, it was in fact 10cm longer than Wren suggested. This meant the difference between having a “tray… Read Full Review

Wrenkitchens's Response to James_moore244's Review

Written on: 01/03/2017

Hi,

I have replied to your review on another site, and can confirm that your comments have been passed to our Customer Care team.

Regards,
Adam

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★☆☆☆☆

“Poor poor experience”

Written on: 24/02/2017 by 464McCaffrey (1 review written)

Where do I begin? We placed an order in the Gloucester branch which was fine and we were given a delivery date. This delivery date got pushed back to the day the installer was meant to be arriving. We were told that the kitchen would take 5 days to install. I asked the fitter whether or not they would take longer, and to quote them, they said "I don't want to be here next week, so yes we'll be finished." It took 7 days to get a sink with running water. It's now week 5. And there's still… Read Full Review

Wrenkitchens's Comment

Written on: 24/02/2017

Good Afternoon,

I'm sorry to hear you are unhappy with your experience.

If you could please confirm your order details, I will look into this for you.

Regards,
Adam

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★★☆☆☆

“Poor customer service ”

Written on: 22/02/2017 by O'Connorky260 (1 review written)

We ordered a wren kitchen, and were wowed by the usual showroom patter. When the kitchen was delivered, units were the wrong colour.... That's where it all falls down. Customer service- non existent. You are just sent from pillar to post, as no one wants to know. It took 5 attempts to get our kitchen right. You literally on your own. Rubbish… Read Full Review

Wrenkitchens's Comment

Written on: 24/02/2017

Good Morning,

I'm very sorry to hear this.

If you could please confirm your order details, I will pass your comments on.

Regards,
Adam

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★☆☆☆☆

“'We'll beat any quote'......They don't and won't!!!!”

Written on: 19/02/2017 by andy.47 (1 review written)

Infinity 'Pebble' Handless Kitchen First experience with Wren after being recommended and must say it was one I would absolutely not go through again. Wren are not local to us, it's about an hours drive away. When we first visited the showroom it didn't inspire us with much confidence, admittedly the visit was 'spur so the moment' but the young lady we dealt with was 'vague' and 'uninspiring' at best. We couldn't get a design appointment that day and we accepted that due to our impromptu… Read Full Review

Wrenkitchens's Response to andy.47's Review

Written on: 24/02/2017

Hi,

I'm very sorry to hear this.

If you could please confirm your order details, I would be happy to raise this with the showroom management team.

Regards,
Adam

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Andy.47's reply to Wrenkitchens's Comment

Written on: 27/02/2017

Hi,
Thanks for your response but I didn't place an order. They wouldn't even negotiate on price! All I got was, "We can't get anywhere near that!" I showed them the quote from Magnet, they agreed that the kitchen specification, appliances etc. where identical in both quotes, it was even discussed with the Store Manager but absolutely no way would they come down....... My business has now gone elsewhere, I can't even get a customer number from Wren, I don't know what they hope to achieve...... anyway they lost £5000 worth of business!!
Would still like my customer number though!

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★☆☆☆☆

“save yourself the hassle and go independant”

Written on: 16/02/2017 by 1953Miller (1 review written)

most disgusting company ever. Brilliant kitchen displays but like hell do they look like that installed. Save yourself the hassle and go independent, a little more money but the experience is amazing… Read Full Review

Wrenkitchens's Comment

Written on: 24/02/2017

Good Morning,

I'm sorry to hear this. If we can offer any assistance, please confirm your order details.

Regards,
Adam

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★☆☆☆☆

“Stay away!!! Sold me the wrong product because they...”

Written on: 13/02/2017 by WrenKitchenDeserter (1 review written)

Stay away!!! Sold me the wrong product because they didn't have the one I need now trying to blame the fitters. Surveyors didn't do the survey properly, designer is a sales person too busy to seel regardless of your needs and customers services is a total rubbish asked me £10 to send a copy of my complaint. … Read Full Review

Wrenkitchens's Response to WrenKitchenDeserter's Review

Written on: 14/02/2017

Hi there

I am sorry to hear that you are having issues, please supply your order details so I can arrange relevant contact.

Kind Regards
Emma

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Wrenkitchendeserter's reply to Wrenkitchens's Comment

Written on: 15/02/2017

Thanks for your response. I've tried to resolve this but it appears everyone is expert on blame game and no one is willing to take the responsibility that it was designer and surveyors fault not fitters. Order no is 25398197

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Wrenkitchens's reply to Wrenkitchendeserter's Comment

Written on: 16/02/2017

Hi

Please be advised that an email has been sent to yourself which you are welcome to respond to.

Kind Regards

Emma

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Wrenkitchendeserter's reply to Wrenkitchens's Comment

Written on: 17/02/2017

I have asked for a bigger worktop at the first place and I was sold a worng sized worktop and why you are talking about pipework.

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★☆☆☆☆

“Dont ever ever ever buy from wren the worst service u...”

Written on: 10/02/2017 by Aylin439 (1 review written)

Dont ever ever ever buy from wren the worst service u will ever get… Read Full Review

Wrenkitchens's Comment

Written on: 13/02/2017

Hi Aylin439

I am sorry to hear that you were unhappy with the service received, please provide your order details so I am able to investigate this further.

Thank you

Emma

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★☆☆☆☆

“DO BUY FROM WREN”

Written on: 05/02/2017 by Shea1952 (1 review written)

They have no idea what they are doing!!!!customer service is appalling… Read Full Review

Wrenkitchens's Comment

Written on: 07/02/2017

Hi

I am sorry to hear of your issues, if you are able to provide your order details I will look into this further.

Thank you

Emma

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★★☆☆☆

“Totally let down by after sales”

Written on: 03/02/2017 by andreajean (1 review written)

This is my second kitchen. I cannot speak highly enough of the product. Since my first kitchen they have gone over to a call centre for after sales and it is appalling. When I had my first kitchen I dealt with the store I purchased from and they could not have been more helpful. My daughter had a kitchen from wren and it has taken a YEAR to finally get the kitchen they paid for. I now intend to take wren to a small claims court as I now have to pay for their mistakes… Read Full Review

Wrenkitchens's Response to andreajean's Review

Written on: 06/02/2017

Hi

I am sorry to hear of your recent experience, I am happy to look into this if you supply your order details.

Kind regards

Emma

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Andreajean's Response to andreajean's Review

Written on: 07/02/2017

Am thrilled to say this has now been resolved. Could not be happier. Wren now get 5 stars!

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Andreajean's Response to andreajean's Review

Written on: 07/02/2017

Am thrilled to say this has now been resolved. Could not be happier. Wren now get 5 stars!

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Wrenkitchens's reply to Andreajean's Comment

Written on: 07/02/2017

Hi

This is fabulous news, thank you for the update.

Emma

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Andreajean's Response to andreajean's Review

Written on: 07/02/2017

Am thrilled to say this has now been resolved. Could not be happier. Wren now get 5 stars!

Reply to this comment

Andreajean's Response to andreajean's Review

Written on: 07/02/2017

Am thrilled to say this has now been resolved. Could not be happier. Wren now get 5 stars!

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Donjp's Response to andreajean's Review

Written on: 06/02/2017

Do you think it deserves even two star ?

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★☆☆☆☆

“AVOID WREN! NOT DELIVERED ITEMS ! NO RESPONSE 4M CUST.CARE”

Written on: 01/02/2017 by 63Bender (1 review written)

I ordered kitchen from Crydon office. Got help in design and ordered items that all went well. On the delivery date, no one turned up after waiting for 3 hours slot given by them. Called up customer care to hear "They may deliver anytime before 7pm, So have patience!!". wow!. No apology or what so ever. Even after waiting for another 3.5 hours, no one turned up. No one bothered to inform that the delivery was cancelled. Called up again and offered to deliver after 10-15 days. After having a… Read Full Review

Wrenkitchens's Comment

Written on: 01/02/2017

Hi

I have responded to yourself on another social media platform today, please refer to my other response.

Thank you
Emma - Wren Kitchens

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Donjp's Comment

Written on: 03/02/2017

Hi - This is what your response "I am sorry to hear of what happened and thank you for bringing to our attention. Please be advised that I am raising this with the team on your behalf" - May I ask whom did you raise with ? And what is the outcome ?

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