Wren Kitchens Reviews

★★★☆☆
2.9 / 5
1516
48.2% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
? Ask our helpful community of experts about this product or company
Wren Kitchens - Ask a question now

Media Gallery for Wren Kitchens

Wren Kitchens

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Turn around, and walk away.”

Written on: 24/07/2017 by Wrenareterrible (1 review written)

i accidentally used Wren kitchen, worst mistake i ever made as i usually do thorough research prior to buying anything. so, i bought the kitchen, 10% deposit at the time and then balance IN FULL six weeks prior to delivery. they said it'd take three days to five days to install. all looked well until the third party totally independent fitting company provided by Wren started installing. unboxing the product showed that the majority of unit were damaged, had to be replaced and they had sent… Read Full Review

Report this review
★★☆☆☆

“'Expert surveyor' who can't measure”

Written on: 23/07/2017

''Expert surveyors' who can't measure! Seemingly, it's up to the customer to check the measurements of Wrens 'Expert Surveyor'. Ridiculous! Completed kitchen extension was measured then the order placed based upon those measurements. Installation was by our own kitchen fitter, thank goodness, as he was patient, skilled and thorough and was able to rectify the mess up by Wren. Informed at 3pm by email that the delivery the next morning was incomplete, leaving insufficient time for Wren customer… Read Full Review

Report this review
★☆☆☆☆

“started off well with the sweet talking sakes person...”

Written on: 21/07/2017 by ovGreenwood486 (1 review written)

Started off well with sweet talking sales person at wren Once I paid up and ordered the kitchen everything else was a disaster Fitter would not respond , sakerion and installation department virtually impossible to get hold off missing parts with delivery The worst experience I've ever had Beware beware beware - the bad reviews are true and the poor service , missing items , lack of communication and I just wished I had paid attention to them and gone elsewhere The customer service… Read Full Review

Report this review
★☆☆☆☆

“Stay Well Away”

Written on: 20/07/2017 by Kathyr221 (1 review written)

After nearly two years we are still waiting for our kitchen to be finished, we had to pay extra for all electrical items to be fitted including a new consumer box? Half the stuff for the kitchen didn't arrive, the oven was broken . The corner cupboard had to be finished by my husband, we had to fit all internal fixings in all cupboards this was not a cheap kitchen the value was around 16000 and they forgot to install plinth lights NEVER use this firm please read reviews… Read Full Review

Report this review
★★☆☆☆

“So far so bad”

Written on: 19/07/2017 by Zacchariah (1 review written)

I had visited a number of kitchen showrooms before arriving at Wren. The staff were excellent, attentive without being overbearing and the product looked amazing. I decided to book an appointment with a designer. A surveyor was booked and extensive measurements taken. The positive experience continued and I was impressed with the fact that my needs/wants were listened to, but suggestions put forward tactfully. We were going for a complete refit, appliances and all and it is a big kitchen, so… Read Full Review

Report this review
★☆☆☆☆

“!!!!STAY AWAY!!!”

Written on: 13/07/2017 by 12Scott (1 review written)

!!!!!STAY WELL AWAY!!!!!!!!!! LIKE EVERYBODY ELSE ON EVERY REVIEW SITE FOR WREN, SALESMAN WAS BETTER THAN EVER WHEN SELLING KITCHEN. AFTER PAYING FOR KITCHEN AND INSTALLATION IN FULL WAS TOLD "THEY NEED MORE MONEY TO PLUMB,AND POWER ALL THE APPLIANCES" THIS IS A EXTRA COST WREN DO NOT DO THIS." SO WHEN YOU BUY A APPLIANCE AND PAY FOR FITTING YOU SHOULD EXPECT TO PAY AGAIN FOR SOMEONE TO COME AND MAKE IT WORK!!! SPOKE TO SEVERAL PEOPLE OVER THE LAST THREE MONTHS AT WREN HEADOFFICE WHO CAN NOT… Read Full Review

Wrenkitchens's Comment

Written on: 18/07/2017

Hi,

I'm sorry to hear this. I replied to your Trustpilot review last week. A member of our Installation team will be in touch in due course.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Not finished yet”

Written on: 12/07/2017 by Gladys8 (1 review written)

So many things wrong with our kitchen !... no tap no hob no hooker hood fitted yet end door panel missing no wire on the oven, doors rubbing on the other doors small chips in the side panel, and the cooker hod is hanging below the cupboard door which looks awful we paid a lot of money up front £17,275.65 over 2 months ago we only have a small kitchen, the fitting manager came out said we needed plugs and pipes moving, he was just after getting more money out of us, we said we would get the… Read Full Review

Wrenkitchens's Response to Gladys8's Review

Written on: 13/07/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very happy with new Wren kitchen”

Written on: 11/07/2017 by Jaydenf1 (1 review written)

Be prepared for a long haul when buying your kitchen , long sessions in the showroom and a long wait for a bespoke worktop, but worth the finished result. The designer at Stirling was very patient with my very specific requirements, but persuaded me to include some of her good ideas. My main complaint is that they were not familiar with the specifications for putting a gas hob in a Corian worktop - my husband spotted that a regular 4 burner hob will not fit in a standard width 600mm worktop. We… Read Full Review

Wrenkitchens's Comment

Written on: 13/07/2017

Hi Jayden,

Thanks for the great review!

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Never use wren”

Written on: 09/07/2017 by laHardy305 (1 review written)

We have just received an offer of £200 compensation from Wren following an unacceptable experience, mainly deliveries and customer service. The quality of the kitchen is tolerable and at first glance has the wow factor we hoped for, however the project process was extremely stressful when I took time out for deliveries ( to replace broken ,faulty or incorrect units ) and on 2 occasions, received an email only minutes from the end of the delivery slot informing me that the units would not be… Read Full Review

Wrenkitchens's Comment

Written on: 13/07/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Customer service ”

Written on: 09/07/2017 by Greene110 (1 review written)

Only just ordered a kitchen , waiting for the final fitting to be done , customers in all areas are totally rubbish . Told I would receive a phone call, still waiting for this to ring . Even installation team don't ring you back when there should . We are feeling to cancel the order now I have read your comments… Read Full Review

Wrenkitchens's Comment

Written on: 13/07/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible terrible service ”

Written on: 06/07/2017 by Oscar1307 (1 review written)

I am having a horrible time with Wren Kitchens. They sent 1 fitter to install my kitchen which he managed in a record 2 days (I was charged for a week) and the job he did was abysmal. 3 months later I am still waiting on work tops being replaced, units being straightened (yes he managed to get them in an angle!) and other parts replaced. I have had to constantly chase and chase and chase. There is no pro-active customer resolution and the contact centre will not give out telephone number of… Read Full Review

Wrenkitchens's Response to Oscar1307's Review

Written on: 06/07/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

Reply to this comment

Oscar1307's reply to Wrenkitchens's Comment

Written on: 07/07/2017

I will be submitting a full formal complaint but in the meantime the order number is 25538531. The contact centre have been excellent and tried their best to resolve this but are continually let down by the field staff. Out of the blue last night a fitter called to say he would be here today. He hasn't arrived yet but I'm keeping my fingers crossed.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Avoid Wren Kitchens”

Written on: 05/07/2017 by Mark_Johnson2403 (1 review written)

As soon as you part with your money you are no longer a priority to Wren kitchens. Do not be fooled by the showroom spiel Wren kitchens offer an abysmal service. It is a shame that Wren do show the same tenacity towards solving their customer’s problems as they do when they are hounding you to pay a deposit on your order! Our kitchen installation has taken nearly 3 months to complete due to Wren kitchens total inability to identify and supply replacement items that were either missing from… Read Full Review

Wrenkitchens's Response to Mark_Johnson2403's Review

Written on: 06/07/2017

Hi,

I have replied to your Trustpilot review.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Very bad delivery services ”

Written on: 03/07/2017 by Holloway495 (1 review written)

The design and customers service are good while talking but the problems are delivery. There are so many problems, bad package with broken items, door without holes for hinges and wrong size doors. The 2 wall cabinet doors were delivered 4 times and broken every time. We are waiting for the 5 times delivery. This is just one of examples. Due to the problems with wren kitchens, our project has been delayed for 8 weeks. Very bad delivery services!… Read Full Review

Wrenkitchens's Comment

Written on: 06/07/2017

Hi,

Thank you for your review.

If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

Reply to this comment

Eganuw417's Comment

Written on: 11/07/2017

the order number is 25401609

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Rubbish ”

Written on: 02/07/2017 by Marino1 (1 review written)

No not spend your money with wren they promised to rectify all the problems now they won't answer the phone… Read Full Review

Wrenkitchens's Response to Marino1's Review

Written on: 06/07/2017

Hi,

Thank you for your review.

If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Poor quality and zero quality control!”

Written on: 01/07/2017 by Kelly05 (1 review written)

Firstly, changes were made to the design we had signed for without informing us. The joiner said it could be done but apparently some guy sitting at a desk decided it couldn't and changed the size of our centre island worktop. Needless to say there has been no suggestion of a refund. Terrible quality finish on high gloss units, poor communication, multiple deliveries of damaged doors. We have taken replacement deliveries of 13 doors in 3 separate orders this week and 8 were damaged. Clearly no… Read Full Review

Wrenkitchens's Response to Kelly05's Review

Written on: 03/07/2017

Hi,

I have responded to your Trustpilot review.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Do not buy from this company absolutey appaling”

Written on: 30/06/2017 by Ryderj369 (1 review written)

TOTALY AWFUL CUSTOMER SERVICES RUN BY COMPLETE IDIOTS MUST HAVE HAD AT LEAST 20 FAULTY ITEMS AND OR WRONGLY DELIVERED ITEMS, STILL LEFT WITH NON MATCHING PANELS WAS TOLD THAT IT WAS UP TO ME TO KNOW THAT THE PANELS WERE DIFFERENT !!!! HOW COULD I WHEN IT WAS THE SALESMAN WHO DESIGNED AND ORDERED THE KITCHEN TOTALY UNBELEIVABLE BIGGEST GROUP OF HALF WITTS IVE EVER ENCOUNTERD DO NOT BUY FROM THEM... JUST MFI IN POSHER STORES EMPOYING HALFWITS … Read Full Review

Wrenkitchens's Comment

Written on: 03/07/2017

Hi,

Thank you for your review. If you could please confirm your order details, I will look into this for you.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Communication very poor. Will answer email after 2 days ”

Written on: 23/06/2017 by Gracelyng196 (1 review written)

Ordered the kitchen in March and finally had it installed in June. Will deliver the assembled units 4 days before installation and make your kitchen like a stockroom. Terrible then leave the mess for 2 days too. I was the one who cleaned up after him . Then when installed we paid additional for the plumbing. But the main problem is when I used the washing machine pipes were leaking and flooded the kitchen. It's awful. … Read Full Review

Wrenkitchens's Comment

Written on: 23/06/2017

Hi,

I'm sorry to hear this. If you require any assistance, please confirm your order details.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Lack of customer care”

Written on: 21/06/2017 by Danielle492 (1 review written)

The product is good but the after sales service was practically non existant. The problems with some of the appliances supplied we had to resolve ourselves. The store manager was useless and never replied to emails. The installers they recommended were good but not professionals so there were several issues there. … Read Full Review

Wrenkitchens's Comment

Written on: 21/06/2017

Hi,

Sorry to hear this. If you require any assistance, please confirm your order details.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“26K kitchen and they can't get it right!”

Written on: 20/06/2017 by Johanna299 (1 review written)

Where do I start....maybe in January when the kitchen was ordered! Now 5 months on and after spending over 26 thousand pounds we are still waiting for bits to complete it! Now don't get me wrong the product, colour range and designs are simply wonderful, the delivery lads.....what there was of it....and in our case the fitters were brilliant. I will be putting a 5 star rating on their site. It is just the communication and the right things arriving that we have issue with. For goodness sake… Read Full Review

Wrenkitchens's Comment

Written on: 20/06/2017

Hi,

Sorry to hear this. If you require any assistance, please confirm your order details.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“The VERY WORST!!!!”

Written on: 16/06/2017 by Addisonv228 (1 review written)

Wren Kitchens are the very worst. As of today I've had 8 visits from different people and there is still defects. I paid 14k for my kitchen and an Ikea kitchen a friend has just got is better quality. There's gaps, scuffs, marks, broken cupboards I means everything is just tertible. I've just been offered £41 in compensation.. .. I mean come on. I've just issued a Letter Before Action. I really would stick to the little guys and keep away from the big PLC's as once they have your money they… Read Full Review

Wrenkitchens's Comment

Written on: 16/06/2017

Hi,

Thank you for your review.

If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

Reply to this comment
Report this review Read 1 Comment
overview