Wren Kitchens & Bedrooms Reviews

★★★☆☆
3.2 / 5
55.8% of users recommend this
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Wren Kitchens & Bedrooms
Wren Kitchens & Bedrooms

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Latest Reviews

★★☆☆☆

“after care service not good”

Written on: 27/01/2015 by howelld (1 review written)

I purchased a kitchen from wrens southampton May 2014, everything was fine and installation, after that I never heard a thing from the designer of wrens kitchen on whether I was pleased with the kitchen. We live in a hard water area so use Limelite quite alot on all of my appliances, naturally I used limelite around the kitchen tap area and one part of my workshop only to find it left white powder marks. After alot of emailing I eventually got somebody to come and look his reply was should not… Read Full Review

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★★★★★

“Fantastic kitchen, amazing service”

Written on: 27/01/2015 by Floydtr53 (1 review written)

I absolutely love my new kitchen :-) Wren was the first place I visited to get some ideas for my new kitchen. Within an hour I had a fabulous picture of my planned layout, picked my units and all fittings and although just slightly over the budget my husband had given me, I had my new kitchen ordered and fitting date booked. The fitter was fantastic, he was here for five days start to finish and did a superb job with every detail. The staff in store are very friendly and helpful. I have high… Read Full Review

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★★☆☆☆

“No Warning for Delivery, heavily pregnant ”

Written on: 27/01/2015 by Smithfn1968 (1 review written)

I ordered a dining table and chairs in store at Gateshead. The staff were polite and helpful However delivery was booked for between 7am and 12pm on Tuesday, was also told the driver would ring approx 1 hour before; delivery men turned up at 7.30pm Monday evening unannounced, no phone call beforehand. Unfortunately I was not home, no attempt was made to phone me before and instead the items were left in my next door neighbours garage. On all the items it says "team lift" so clearly 2 man job… Read Full Review

Wrenkitchens's Comment

Written on: 27/01/2015

Dear Smithfn1968

We are incredibly disappointed to hear of the service you received from our delivery team and can understand why you were frustrated enough to leave a poor review.

We have already emailed the delivery/transportation department but it would be really useful if you supplied an order number so we can try pinpointing the delivery team that were responsible for this.

We profusely apologise and will be doing a full investigation into this.

Kind Regards
Wren Living

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★★★★★

“Outstanding wren service.”

Written on: 26/01/2015 by Tonyblade (1 review written)

To anyone who is thinking about a new kitchen have no fears about choosing wren, we Looked at a few places before going into the wren showroom in team valley Gateshead . And boy are we pleased we did. Mark designed us a beautiful oak /alabaster kitchen with granite work tops, we feel that mark with his skill and experience has captured everything we could of imagined for our dream kitchen. The wren kitchen fitter was an absolute professional and is really good at his job just as they had… Read Full Review

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★★★★★

“Superb furniture , excellent value and outstanding...”

Written on: 26/01/2015

Have ordered several times on line. Products are fantastic and really made well. Delivery has always been on time with the driver even ringing the night before to get directions and tell me the time he would be with me. Products are packed to a high standard to ensure no damages. We have brought 2 lots of bedroom furniture , dining table and 6 chairs and a side board and nothing was damaged . Will Always use this company for the future . Nothin really negative to say apart fr the store we did… Read Full Review

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★☆☆☆☆

“worst kitchen ever”

Written on: 25/01/2015 by joanlowe (1 review written)

Purchased the high gloss white. Could not make adaptions to fit as the units were already made up. Trims supplied were wrong size leaving us to order larger from another supplier. We are serial movers and have fitted 7 kitchens in the past 15 years and will not use Wren again. Doors had damaged edges. Oven housing top cupboard opens upwards and unless you are nearly 6ft tall you cannot close it. Saving hard now to replace after only a year!… Read Full Review

Wrenkitchens's Response to joanlowe's Review

Written on: 26/01/2015

Dear JoanLowe

We are sorry that you feel this way about our kitchens and if you need some support please supply an order number.

All our kitchen are sold and advertised as fully assembled units opposed to flat pack furniture and are all produced in the UK at our factories. We do this to ensure that the installation is easier for our customers.

We are sorry for some damaged doors which can happen in transit unfortunately and we are sure these were replaced without fuss.

We do ask all customers to check their paperwork thoroughly to ensure they are happen that the kitchen works for them and all measurements (including heights) are provided on the paperwork supplied when purchasing a Wren kitchen.

Kind Regards

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★★★★★

“LOVE, LOVE ,LOVE MY NEW WREN KITCHEN !!!!!!!”

Written on: 23/01/2015 by liZMSCOTLAND (1 review written)

i AM ABSOLUTELY DELIGHTED WITH MY NEW WREN KITCHEN......FROM THE DESIGN THROO TO COMPLETION, I HAD THE BEST OF ATTENTION. I MADE A FEW CHANGES ALONG THE WAY, WHICH WAS NO PROBLEM AT ALL TO THE STAFF. I OPTED FOR THE HIGH GLOSS HANDLELESS. MY KITCHEN LOOKS FANTASTIC THE UNITS AND WORKTOPS ARE OF A HIGH STANDARD AND IT IS NOW A PLEASURE TO COOK !!!!!… Read Full Review

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★★★★★

“It's been life changing!”

Written on: 23/01/2015 by JamieHubbard172 (1 review written)

From the very start of our journey we have experienced nothing but superb customer service. At no point were we felt under pressure to have anything we did not want. Equally we were given some great suggestions and alternatives that worked. We had a clear idea about what we wanted to achieve as we had been looking forward to this change. Our kitchen refurbishment was not about half a dozen cabinet draws, this was going to have a much wider impact on our every days lives as a young family. The… Read Full Review

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★★★★☆

“Shiny new kitchen”

Written on: 23/01/2015 by JoseCoyle1 (1 review written)

Initially we ordered our kitchen and everything was going well, until our designer left just after we agreed our design. When we were given a new designer, we realised that our 1st designer hadn't done as much thorough measurements or offered us the advise and service that we required. Our new designer came out and took new measurements, gave us good advice and helped us in our selections and many changes! Some of the items came damaged, but we were expecting this after getting feedback from… Read Full Review

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★★★★★

“My Wren experience has been very good.”

Written on: 23/01/2015 by Suzyq1 (1 review written)

Ordered a Linda Barker kitchen and lots of Bosch electrical goods,which were in a 20% off sale, the date for delivery was made and everything came on the due date with no problem. My husband put the kitchen in so I am unable to comment on the Wren fitters.The units came ready made up and didn't prove too difficult to install.The granite work tops were fitted by Wren's contractors and they were extremely efficient and did a great job. I am 100% satisfied with the kitchen, it looks great and will… Read Full Review

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★★★★★

“Graphite & white kitchen ”

Written on: 23/01/2015 by qxGreene49 (1 review written)

The designer was excellent and fulfilled our brief. We love the finished result, graphite pacryliic under counter units and gloss whiite pacryliic wall units it looks super sleek and edgy. The pull out corner/swivel shelves are fabulously good use of space. The handles on the cupboards are a bit flimsy we had to have a couple of replacements during the fitting as one was bent out of shape. Overall we are extremely pleased with our purchase and hope it stays looking good for years ahead. We felt… Read Full Review

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★★★★★

“our great kitchen”

Written on: 22/01/2015 by alikewalker2 (1 review written)

the work was done in a very professional manor on time with great care for our home the workmen very polite and helpful and cleared up everything and made sure all was as it should be… Read Full Review

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★★★★★

“Fantastic quality, professional service Definitely...”

Written on: 22/01/2015 by Shelley99 (1 review written)

Fantastic quality, professional service Definitely recommend to anyone interested. From the planning to the prefit check, which was so worth it as we had made mistakes with measurements and had we been fitting ourselves we would of been stuck. The fitters were fantastic, they cut cupboards to fit round mis shaped walls and shaped a cupboard round our unsightly boiler. Would definitely recommend getting wrens to fit… Read Full Review

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★☆☆☆☆

“2 years of problems!”

Written on: 22/01/2015 by Mesnard (1 review written)

I bought a kitchen from Wrens in Orpington over 2 years ago and they never fitted the sink properly, so the work tops blew around the sink. I am still having trouble trying to get them to sort them out. They came and changed them, but the workmen made a mess of it, so had to order another set, which was delivered wrongly cut, so they went back, then they delivered another set which was ok, but the work man broke one of them, so I am sitting here waiting for work top number 5 to be delivered… Read Full Review

Wrenkitchens's Response to Mesnard's Review

Written on: 23/01/2015

Dear Mesnard

Thank you for providing a review however we are sorry that it was a less than satisfactory experience.

We have tried to limit the disruption but trying to re-edge them but unfortunately this had not been sufficient and them there were issues with incorrect items and incorrect curved ends.

We profusely apologise for this and these are naturally being covered under the warranty. Once this has been resolved, please speak to the store manager who will discuss how to express this disappointment.

Kind Regards

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★★★★★

“A Great Kitchen”

Written on: 22/01/2015 by mknight2 (1 review written)

My Wife and I were really struggling to find a kitchen design that suited us and our existing services. By chance we went into Wren's in Guildford with our measurements. The designer sat us down and was so helpful telling us what would work - what wouldn't work and made some suggestions that were first class. After we placed an order we were given realistic fitment timescales and these were adhered to. Everything was delivered correctly and on time and the delivery team were fantastic… Read Full Review

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★★★★★

“Good sturdy furniture, very impressed and wiould recommend”

Written on: 21/01/2015 by ScotsgirlinBristol (1 review written)

after shopping around We purchased wooden furniture for lounge in Chelsea Alabastre range from Wren store. A cream and oak top shabby chic style which we had previously looked at in Marks and Spencer's and Laura Ashley. this was pre assembled, solid furniture at less than half the price! We purchased a bookcase, tv unit , coffee table , and nest of tables. the communication arranging delivery was excellent and on time with courteous delivery men, The items were very well packed, almost too… Read Full Review

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★★★★★

“Great Quality Furniture”

Written on: 21/01/2015 by Carlys12 (1 review written)

Ordered two bedside tables (Jacobean) - lovely quality, heavy sturdy solid oak. Excellent value for money - would highly recommend!!… Read Full Review

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★★★★★

“pleasure of kitchen . satisfaction ”

Written on: 20/01/2015 by alanok (2 reviews written)

enter shop.staff all very helpful.planing was very good and the projection of finished kitchen was perfect to our requirements. computer graphics where easily changed.fitting of the kitchen was very well done to a first class standard and was finished on the days that was allocated for it.1st class fitting service.well done wrens....finish of units and being already assembled was what I liked the best.there is nothing that I did not like as I am well pleased with the end product… Read Full Review

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★★★★★

“pleasure of kitchen . satisfaction ”

Written on: 20/01/2015 by alanok (2 reviews written)

enter shop.staff all very helpful.planing was very good and the projection of finished kitchen was perfect to our requirements. computer graphics where easily changed.fitting of the kitchen was very well done to a first class standard and was finished on the days that was allocated for it.1st class fitting service.well done wrens....finish of units and being already assembled was what I liked the best.there is nothing that I did not like as I am well pleased with the end product… Read Full Review

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★★★★★

“Wish we had used a Wren Kitchen fitter”

Written on: 20/01/2015 by 426Neville (1 review written)

We recently bought a kitchen from Wren....BUT made 1 big mistake. We decided against having one of Wren's fitters to fit it. Regretting that now and with hindsight wishing we had taken the advice given at the time. 4 months down the line and we are still not done. Wren as a company have been excellent. The service from the start has been excellent, no pushy salesmen with typical sales patter, or offering huge discounts if you buy on the day. Straight forward honest selling. The designer came… Read Full Review

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