Wren Kitchens & Bedrooms Reviews

★★★☆☆
3.2 / 5
1322
54% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Wren Kitchens & Bedrooms - Ask a question now

Media Gallery for Wren Kitchens & Bedrooms

Wren Kitchens & Bedrooms

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Units delivered damaged left without a kitchen”

Written on: 23/08/2016 by Audrey342 (1 review written)

We are in the process of trying to have our kitchen installed. However when my joiner unpacked the units the majority were damaged or wrong colour. I have sent photos and a detailed list requesting this is rectified immediately. I am now without a kitchen as the installation cannot be completed due to so much damage. I have requested a sales rep visits to see this. Even my builder/joiner commented worst kitchen has seen. I am looking to speaking to trading standards as this will have costs… Read Full Review

Report this review
★★★★★

“FABULOUS KITCHEN! ”

Written on: 20/08/2016 by ArnavGraham317 (1 review written)

Just finished installing our new kitchen from Wren-bought from the Chester store.The showroom in Chester is just great- you can actually see all of the kitchen and not have to buy from a catalogue picture!It was delivered bang on time. We got a local joinery firm to put it in. We are extremely pleased with the quality and look of the kitchen. We had one hinge missing-replaced by next day delivery and a damaged cupboard-replaced within a week. Excellent customer service-couldn't have wished for… Read Full Review

Report this review
★★★★★

“QUALITY KITCHEN, VERY HAPPY CUSTOMER!”

Written on: 17/08/2016 by dmoore666 (1 review written)

Had a delivery of a large kitchen. Installed by myself and looks fantastic There were a few parts missing, but after a phone call, replacements were sent out within 2 days with no quibble! Work tops were fitted a few weeks later, and we are over thr moon with the price, quality and looks of it! Thanks wren, will be reccomending you!… Read Full Review

Report this review
★☆☆☆☆

“Never again”

Written on: 15/08/2016 by xhCooper1990 (1 review written)

Bought our kitchen from Milton Keynes, she was lovely we went for the cashmere curved units and work tops where you can't see the joints , we insisted on that. We had our own builder to fit the kitchen which saved us a lot of money. 8 doors delivered damaged wrong size oven had to wait over a week for the right one. Finally come to measure up for the work top waited nearly 2 weeks for it to be fitted and it was wrong one. The manager in shop has admitted he got confused and ordered us the… Read Full Review

Report this review
★☆☆☆☆

“nightmare”

Written on: 11/08/2016 by Moser269 (1 review written)

we order a kitchen from your stoke branch .we had 2 surveyors round . we have the order summary and bill . the kitchen was delivered on 27th july I could not check off the order there was that much stuff ,so I signed for it but wrote unchecked on it . when the kitchen fitter started putting it in he noticed there was no plinths I looked on delivery not and they were not on there so I looked on order I have paid for and 3 plinths they were on that . my husband rang customer service and they said… Read Full Review

Wrenkitchens's Comment

Written on: 11/08/2016

Hi,

I am sorry to hear of your recent experience with us. Please can you email myself so I can look into this fully and review this internally.

Thank you

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Wren have completely cocked it up!”

Written on: 11/08/2016 by Adams45 (1 review written)

Had to give 1 star in order to be able to review. But would give no stars. No service, no stars. Wren have completely cocked it up! What should we do now? Today, 8/8/16, after starting the process on the 10th April this year, we found out that the kitchen that should have been delivered this coming Thursday, ready for fitting on Monday 15th, has not even been made!! Why? We have no idea other than it appears Wren have been totally incompetent in our case. Sadly, after discussing the… Read Full Review

Wrenkitchens's Comment

Written on: 11/08/2016

Hi,

I've responded to your review on a different platform.

Regards
Adam

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Wren have completely cocked it up!”

Written on: 08/08/2016 by GlynBrown (1 review written)

Had to give 1 star in order to be able to review. But would give no stars. No service, no stars. Wren have completely cocked it up! What should we do now? Today, 8/8/16, after starting the process on the 10th April this year, we found out that the kitchen that should have been delivered this coming Thursday, ready for fitting on Monday 15th, has not even been made!! Why? We have no idea other than it appears Wren have been totally incompetent in our case. Sadly, after discussing the… Read Full Review

Wrenkitchens's Response to GlynBrown's Review

Written on: 09/08/2016

Hi,

I've responded to your review on a different platform.

Regards
Adam

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Frustrating Experience”

Written on: 03/08/2016

The planning and design process was easy and straightforward, and well designed. Bear in mind the local store's job is to make a sale, after which they don't want to hear any further. A delivery and commencement date was mutually agreed, it was then changed because Wren didn't think to check availability with the fitter. Back in April another very specific Saturday delivery date was agreed. Then just a few days before the due date I was sent an email advising me delivery was changed to a… Read Full Review

Wrenkitchens's Comment

Written on: 04/08/2016

Hi,

A response has been provided via another social media platform and I look forward to hearing from you via email.

Thank you

Emma

Reply to this comment

77Jbennett's Comment

Written on: 05/08/2016

Yes, i have responded to your request to contact from the other site but you didnt have the courtesy to get back to me.

Reply to this comment

Wrenkitchens's Comment

Written on: 05/08/2016

Hi,

An email has been received by yourself in relation to this so I will offer some further correspondence and sorry once again about this.

Kind Regards

Emma.

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Deplorable after sales service”

Written on: 02/08/2016 by DaveLkim01 (1 review written)

We paid £8000.00 for a kitchen from this company, when we opened the boxes to start installing the goods we found damaged parts, wrong coloured units and wrongly sized doors. We phoned the Aberdeen branch and were informed that they did not deal with complaints, we were told to phone the customer services number, on doing this we were informed that replacements would be delivered in 10 days time, which will leave us without the ability to wash or cook as our old kitchen has been removed… Read Full Review

Wrenkitchens's Response to DaveLkim01's Review

Written on: 03/08/2016

Dear Customer

Thank you for raising this matter online, please supply an order number so I can get back to you with a thorough response.

Thank you

Emma - Wren Kitchens

Reply to this comment

Davelkim01's reply to Wrenkitchens's Comment

Written on: 08/08/2016

The order number is 24394888, and have had no contact what so ever from Wren since you told us we would just have to wait!!!!

Reply to this comment

Wrenkitchens's reply to Davelkim01's Comment

Written on: 09/08/2016

Hi

Thank you for taking my call and if you need anything further please do not hesitate to email me.

Thank you
Emma

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Excellent Service from Start to Finish”

Written on: 25/07/2016 by Andy1308 (1 review written)

When looking for our new kitchen we looked at all the suppliers and chose wren - turning out to be an excellent choice. We visited the showroom and were met by our Sales agent at the agreed appointment time. They listened to what we wanted, didn't pressurise us but got us to write down our complete wish list and worked towards that. They chose the units to fit our specification and budget and managed to obtain everything on our wish list and still come in on the budget we were looking for. As… Read Full Review

Report this review
★★★★★

“a big thank you”

Written on: 25/07/2016

we would like to take this opportunity to thank everyone at WRENS,we are really pleased with our new kitchen.it arrived prompt,a day early.two great delivery men who delivered it.more than helpful and very pleasant,all the units came well made and all individually wrapped,every thing spot on.very much appreciated,a very pleasurable and professional transaction from start to finish. would recommend to anyone… Read Full Review

Report this review
★★☆☆☆

“Poor service ”

Written on: 22/07/2016 by Digitdancer (1 review written)

We paid £8k for a kitchen from Wren and had a surveyor out to measure up. Unfortunately somewhere along the line the measurements were messed up (Wrens error) and we ended up with more cupboard than kitchen. Rather than having to wait weeks for replacement units we bit the bullet and got our fitter to doctor the unit to make it fit. Further to this, Wren have a reputation amongst the building trade for always delivering short, and this was true with us. We had a substantial amount of cornice… Read Full Review

Wrenkitchens's Response to Digitdancer's Review

Written on: 25/07/2016

Dear customer

I'm sorry to hear of your recent experience with us and If you would like to provide your order number I will take a closer look.

Thank you

Emma - Wren Kitchens

Reply to this comment

Digitdancer's reply to Wrenkitchens's Comment

Written on: 26/07/2016

I've already sent him my email address and he's not bothered to get back in touch!

Reply to this comment

Wrenkitchens's reply to Digitdancer's Comment

Written on: 27/07/2016

Dear customer

I am unsure who you are referring to, please do provide an order number so I can take a closer look for you.

Thank you
Emma - wren kitchens

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Dissatisfied”

Written on: 20/07/2016 by clarelutwyche (1 review written)

I shall keep this relatively short and sweet. I would actively recommend AGAINST using this company. Their finance deals and kitchen quality (once you finally receive all the correct parts, undamaged) are attractive but their customer service, systems and communication are appalling from the minute you've handed over your money. We had significant issues with the completion of our kitchen and at no point have been treated as valued customers. I expect that they will respond to this post by… Read Full Review

Wrenkitchens's Response to clarelutwyche's Review

Written on: 21/07/2016

Hi,

I am sorry to hear of the way you feel about your experience, I understand that you did have issues with some replacement frontals however all was resolved via our Directors Office.

Kind Regards

Emma - Wren Kitchens

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great Kitchens, Great Staff”

Written on: 20/07/2016 by Preston386 (1 review written)

Overall very pleased from start to finish, competitive price, high quality, good communication & showroom staff exceptionally helpful… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BUY FROM WREN KITCHENS”

Written on: 19/07/2016 by amo67 (1 review written)

5 weeks to the day since the kitchen installer first started to install our new kitchen. My family have been living on takeaways and microwave food. Total lack of communication and empathy from Wren. They lied to me 3 times saying the gas work was included in the price of my kitchen (a not insubstantial £14,500) and then proceeded to ask me for an extra £500! On my refusal they admitted their lie but over 3 weeks down the line the gas installer has still not been to connect my hob. Several… Read Full Review

Wrenkitchens's Response to amo67's Review

Written on: 20/07/2016

Hi,

I am sorry to hear of your experience, please provide your order details so I can look into this right away.

Kind Regards

Emma - Wren Kitchens

Reply to this comment

Amo67's reply to Wrenkitchens's Comment

Written on: 20/07/2016

Order no 23900334

Reply to this comment

Wrenkitchens's reply to Amo67's Comment

Written on: 21/07/2016

Hi,

Thank you for the order details, I have replied via another social media platform and understand that your Installation Coordinator has been in regular contact to find suitable resolutions.

Kind Regards

Emma - Wren Kitchens

Reply to this comment

Amo67's reply to Wrenkitchens's Comment

Written on: 22/07/2016

The installation co-ordinanator had not been returning my phone calls but yes she has now been in regular contact since I started corresponding with you on social media.....

Reply to this comment
Report this review Read 4 Comments
★★★★★

“Fabulous kitchen, very competetive prices, excellent...”

Written on: 18/07/2016 by Rubid407 (1 review written)

Recently decided to renew my kitchen. Looked at various kitchen companies and took a look in the Wren showroom. Spoke to staff and arranged for a designer to come to my home but didn't think it would be within my budget. However I was pleasantly surprised how reasonably priced the kitchens were. All staff were friendly, approachable and helpful. In particular, the designer that planned my kitchen was very knowledgeable, designed my kitchen around my needs and was very patient with me when asked… Read Full Review

Report this review
★★★★☆

“white handless kitchen”

Written on: 15/07/2016 by ssiddique (1 review written)

wanted a white unit kitchen,so picked a white handless kitchen with a gloss finish .spent a good few hours managing the right units.liked the computer generated pictures give you a feeling your looking at your kitchen in real life.service was great,delivery was on time… Read Full Review

Report this review
★★★★★

“New Aylesbury Kitchen”

Written on: 15/07/2016 by Caroline1796 (1 review written)

Very efficient Oxford store, quality of my kitchen is extremely good, quotes and designing of my kitchen were very quick, I had my own cabinet fitter, who was impressed with the quality of the kitchen, a few minor errors on the delivery , we had 2 panels missing, but customer service put it on next day delivery as promised, all in all a great experience, which I have already recommended to family and friend.. Thankyou… Read Full Review

Report this review
★★★★★

“Best quality kitchen ”

Written on: 14/07/2016 by Stephenson36 (1 review written)

The staff who measured my kitchen was spot on and there was hardly any waste. The quality of the kitchen was Really good and easy to fit I couldn't be more pleased with my kitchen it every thing wrens said it would be and more. The kitchen make my room look larger and brighter . The kitchen fitter was impressed with the quality and was even thinking of wrens for his next kitchen. Three is nothing I don't like about my kitchen its every thing I wanted it to be and more thank you… Read Full Review

Report this review
★★★★★

“highly recommend ”

Written on: 13/07/2016 by Finchis275 (1 review written)

Would highly recommend this company, one of the best companies I have delt with and I am very particular about things. From start to finish they were very friendly and helpful. Nothing was ever a problem for them, Even the after support ( customer care) went above and beyond what I expected. Had a few damaged doors which where replaced asap just by sending some pictures to prove. I was wary at first as a lot of people are with getting new things like this but from what I noticed the only bad… Read Full Review

Report this review
overview