Wren Kitchens & Bedrooms Reviews

★★★☆☆
2.8 / 5
46.3% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Wren Kitchens & Bedrooms - Ask a question now

Media Gallery for Wren Kitchens & Bedrooms

Wren Kitchens & Bedrooms
Wren Kitchens & Bedrooms

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“very happy with everything”

Written on: 18/12/2014 by Keithe233 (1 review written)

As we are a retired couple we needed an easy kitchen,from the first step into the showroom the staff are brilliant,they listened and understood just what we needed, the design was amazing especially as our kitchen is only 6ftx9ft. Every inch of space was utilised. The finish is lovely the self closing doors are great, and the large draws mean I no longer have to bend to get to my saucepans. Thank you Wrens… Read Full Review

Report this review
★★★★★

“Simply the best.”

Written on: 18/12/2014 by Heathin410 (1 review written)

The measuring and kitchen design was really good and accommodated all of my requirements.The kitchen was delivered on time. The fitting was excellent, it only took three days and the fitters cleaned up admirably. I did notice 2 days later that there was a small chip in the fridge integration and on sending photographic proof this was replaced without hesitation. It was good value for money with top range appliances with good sale prices.In fact my next door neighbour had someone out to see her… Read Full Review

Report this review
★★★★★

“Milano white gloss bedside cabinet”

Written on: 17/12/2014 by DurhamLesley (1 review written)

Ordering was very easy and delivery date estimated but followed up by a phone call confirming the date to be delivered. The drawers are flat packed but very easy to assemble and very sturdy when built with smooth gliding drawers. The instructions were very clear and built them myself using manual tools. The gloss finish makes them look much more expensive than they were and am very pleased with the purchase… Read Full Review

Report this review
★★★★★

“Fantastic quality and great service!”

Written on: 17/12/2014 by 345Collins (1 review written)

We visited Wren to look for ideas and inspiration for furnishing our new home. We fell in love with a rustic oak 5 drawer unit and matching bedside tables - beautiful quality, perfect for our new bedroom and at a fantastic price. The staff in the showroom were really helpful, measured the units for us as we were unsure if they would fit, we explained that we needed to check the sizes but would probably order off their website as we didn't want to miss the sale deadline and we lived quite a… Read Full Review

Report this review
★★☆☆☆

“Cowboys! please do not buy their kitchens!”

Written on: 17/12/2014 by shaunjacko (1 review written)

Our builder had recommended Wren to us stating that he had fitted numerous kitchens from wren and the quality and after sales was second to none. He fitted 2 beautiful kitchens in 2 houses next to each other. We took his advice and picked a beautiful kitchen and was guided through the process by a salesman. My husband spoke to him about the planning part of it all and I was the annoying wife who pestered from day one that all I wanted was a decent washer and integrated condenser dryer. That… Read Full Review

Report this review
★★★★☆

“Quality Kitchen Units”

Written on: 16/12/2014 by Bishop433 (1 review written)

I was attracted to the quality of the units when a salesman stood in one of the drawers to demonstrate the robustness of the build. The choice of units, finishes and accessories is first class which helps in the difficult decision of the final choice. I would say however, that I thought the appliances were a little expensive when added to the overall price but it was not an issue to buy these separately and have Wren fit them. There was one slight hitch in the ordering of the quartz work… Read Full Review

Guriaami's Comment

Written on: 16/12/2014

I ve bought my kitchen from wren the staff was very help full. The designer gave me very good ideas. When i got my delivery the people who delivered they checked double to make sure i got every thing. Now kitchen is fitted and their quality is very good i got more space in my units ******

Reply to this comment
Report this review Read 1 Comment
★★★★★

“A Little Bird Told Me So.”

Written on: 15/12/2014 by wogerr (1 review written)

After visiting several kitchen showrooms with my wife my brother told me to try Wren Kitchens as he considered that they offered the best quality,value and choice of kitchens for the money.After our first visit to Wren we were most impressed by what was on offer in a stress free relaxed showroom. At Wrens Norwich showrooms a helpful designer guided us through the design stage and provided us with annotated working plans and elevations of the new kitchen.After several visits and a few minor… Read Full Review

Report this review
★☆☆☆☆

“DISGUSTING”

Written on: 15/12/2014 by dms395 (1 review written)

Ordered from Thurrock branch. Problems with EVERYTHING... Design, survey, delivery, - doors and units damaged. Wrong sized units, worktops too narrow.plus other items paid for and not needed at all!!! I have been without a kitchen for 5.5 weeks now and STILL WREN will not sort it out despite the fact that it is Christmas in 10 days. They NEVER answer phone calls, the Managers are ALWAYS OUT or OFF for the day. I am getting nowhere. Told I was their top priority YET Manager off for 3 days… Read Full Review

Wrenkitchens's Response to dms395's Review

Written on: 16/12/2014

Dear DMS395.


From your room measurements our systems calculate what we believe to be the correct amount of product for a standard kitchen to be installed safely and correctly. We do however ask those customers, such as yourself, who choose to deal with their installation privately, to ask their fitter to carry out a pre-fit survey. The point of this survey is to assess if there are any amendments specific to your kitchen which would affect the amount of product that your fitter feels he needs to complete the kitchen.

If this had been done we would have happily removed/adjusted the products that we provided and made adjustments to the design but you did not action this as requested in the terms and conditions of the contract.

We understand that a representative at head office is dealing with your complaint to find a viable solution.

Unfortunately the store manager tried to offer a goodwill gesture of a fitter to come in however this cannot happen until after christmas. This is a supply only kitchen where you opted to go with your own fitters so therefore we are not liable for this cost however are trying to make a compromise on this occasion.

Thank you



Kind Regards

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Worst company ever! Do not use!”

Written on: 15/12/2014

Took from June to November for them to install a kitchen. I have four pages of bullet points about all the issues we've had. Numerous damaged products, tap leaked, oven not installed (left without one for weeks), fitter chucked a vital part of the hob in the bin, various new fitters came to sort out issues but they'd sort one thing and damage another. Very unresponsive/unhelpful staff throughout - even spoke to the MD at one point who has just as rude and left me in tears. Word of warning… Read Full Review

Dms395's Comment

Written on: 15/12/2014

OMG... someone in exactly the same position as myself. We too are now going to consult a Solicitor. We have already consulted Furniture Ombudsman and our Credit Card Company. This company is a JOKE.... They NEVER return phone calls and they pass the buck all over. We had problems from the beginning. The design was planned wrong, the survey wrong. The delivery bashed about. Doors and panels damaged upon opening. Wrong size units......you name it.. it goes on and on.....I have NO kitchen (been 5.5 weeks now) and STILL they won't sort out despite the fact that it is Christmas in 10 days. I am absolutely SICK of this Company

Reply to this comment

Marcdolman's Comment

Written on: 16/12/2014

Similar story with us, July through to November to get our kitchen fitted and have encountered the same problems as you guys. I just don't get the way they work, when things go wrong or go awry you really need the company to step up to the plate, take some responsibility and make things right, do that and they don't have any complaining customers but they seem to do the exact opposite and only serve to infuriate customers who are already cheesed off! Having written a 10 page letter of complaint (which was rejected on the count that it wasn't filled out on the correct form) i ended up having to contact the MD who in turn offered us a completely derisory amount of compensation (see earlier review i made on this site) for the endless problems we've encountered. When i disagreed with this the MD ultimately withdrew all compensation, closed our case and told us in no uncertain terms to 'go legal' - made us feel truly valued!! As a result I too am going through the furniture ombudsman and have contacted BBC Watchdog. Someone needs to hold this dreadful company to account!!!!

Reply to this comment

Wrenneveragain's Comment

Written on: 16/12/2014

I can't begin to tell you how much that MD upset me! And then they expect me to be grateful that someone 'so high up' spoke to me!!! Let me know if you speak to watchdog as I'm happy to put forward my story! I'm also going to contact the local press. Just wish people reading these reviews don't see it as rantings of a couple of customers, this is the experience of the vast majority!

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Incompetent and appalling customer service”

Written on: 15/12/2014

We ordered a French oak chateau king size bed for £500 which was delivered in February this year. Mid-November ( just 9 months on) the bed broke. At that time I was just 5 weeks from a caesarean and I really needed use of the bed to recover. I called wren living to have this resolved and despite my current desperation situation and physical pain I was initially told I had to wait for 3 weeks by a very uncaring lady on the other end of the line. She told me there was nothing else that could be… Read Full Review

Wrenkitchens's Comment

Written on: 15/12/2014

Dear customer

We are incredibly sorry to hear this and really want to help. Can you supply your order details so we can locate you on our internal systems?

Thank you in advance

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Luxury kitchen at an affordable price”

Written on: 14/12/2014 by Jensen1991 (1 review written)

The whole experience from start to finish was excellent,from visiting the showroom planning & choosing the kitchen+ appliances &sink &tap.The kitchen was delivered on the date agreed,everything was there which does not always happen with large orders.I fitted the kitchen myself &found the online guide useful.All our friends think the kitchen is fantastic & think it's worth twice the price and one has now purchased a Wren kitchen… Read Full Review

Report this review
★☆☆☆☆

“Good Product SHOCKING service”

Written on: 14/12/2014 by JadaBanks (1 review written)

The kitchen we installed receives nice comments from everyone that sees it, but the sheer difficulty with dealing with the Basildon branch leads us to inform friends and family to look elsewhere. Our designer was sacked after we placed the order and we're still facing the fallout of her poor training/work months after we placed the order. Getting a refund has taken over four months even after speaking to the managing director and customer services manger who personally refunded us the wrong… Read Full Review

Wrenkitchens's Comment

Written on: 15/12/2014

Dear customer,

We have replied to your review on Trustpilot. Please refer to this for further information.

Kind Regards

Reply to this comment
Report this review Read 1 Comment
★★★★★

“I HAVE A LOVELY KITCHEN FROM WREN - BLACK GLOSS.”

Written on: 12/12/2014 by LovelykitchenIhave (1 review written)

I ordered my kitchen from Hayes. The Designer was brilliant!!. The ordering process could not be simpler. She designed my beautiful kitchen within a couple of minutes. She then arranged for me to have it delivered and arranged all the finance for me. I received my kitchen without any problems. It was easy to assemble - pretty much assembled for me. We ordered quartz worktop which was also fantastic. Yes will definitely order from Wren again!!!!… Read Full Review

Report this review
★★★★☆

“Good but Could Do Better”

Written on: 12/12/2014

I think it is first relevant to say something about my background as the customer. I am a retired aeronautical engineer who moved into my present accommodation eighteen months ago. As someone with several decades of project management experience, I drew up a programme to turn my accommodation into what I wanted. This included a new kitchen, following my complete redecoration of the rest of the property and prior to purchasing new carpets. My lifestyle is to get out and about in the spring… Read Full Review

Wrenkitchens's Comment

Written on: 15/12/2014

Thank you very much for your constructive comments. We will be sending the whole review across to those involved such as the store and quality control department and transport to ensure that you are happy with the next worktop and can get your kitchen completed.

Kind Regards

Reply to this comment
Report this review Read 1 Comment
★★★★★

“exc Ellen customer service”

Written on: 12/12/2014 by Martinhill70 (1 review written)

When out on a Saturday morning to look at beds for myself n daughter walked in wrens Westwood and was greeted as soon as we walked in. Walked upstairs and again greeted by a smiley female member of staff who asked me if I need assistance I asked to see bed with under storage for a small bedroom, I was shown several bed to with I saw the one perfect to fit my daughters room. We also were shown dressing tables n walldrobes to which were prefetc. We also needed dining room table n chairs, I… Read Full Review

Report this review
★★☆☆☆

“Damage”

Written on: 12/12/2014 by 31Gardner (1 review written)

During fitting process damaged floor in 5 places, then passed my from dept to dept and came back and told me to claim on my own insurance , very poor Taking to small claims court… Read Full Review

Report this review
★★★★★

“Designer Light oak shaker ”

Written on: 12/12/2014 by 1981Burgess (1 review written)

From the start there was no pressure tactics when looking round showroom which I liked so I could browse . Staff were on hand for advice and any help . Ordering was very smooth and staff were knowledgable and helpful. They came out to check my measurements and to give some advice on site as to minor changes . Then had visit from fitting team again went over all details and double checked . The fitting team were great and workmanship was superb, work was checked at the end and there was one… Read Full Review

Report this review
★☆☆☆☆

“Don't buy any Fitted Wardrobes.”

Written on: 11/12/2014 by kiasoul57 (1 review written)

What should have been an easy job and done in 2 days took 3 months.Sliding doors measured too big and the fitter wanted to cut them to size bespoke doors now being cut!.nowI asked for the carcus wardrobe to be flush at the top well the fitter did is own thing and it was awful produding over the doors exposed cut wood which he tried to cover however peeled of 3 days later.Had to wait 5 weeks,more comedy errors a new fitter came he ripped the new flooring I had done.This was due to rectifing the… Read Full Review

Wrenkitchens's Response to kiasoul57's Review

Written on: 12/12/2014

Good morning

We are very sorry to hear about the service that you received. If you supply your order details we can take a better look at your order so we can investigate this thoroughly.

The fitters are sub-contracters of wren so if you are not happy with their workmanship we can advise how you can take this further if needed. Kind Regards

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Looks fab!”

Written on: 11/12/2014 by maryella (1 review written)

I am comparing the Wren kitchen experience with a bespoke service that I backed out of due to problems with communication and a high price tag.The showroom was easy to navigate and we liked the videos explaining the build process. Our designer was really easy to work with and he guided us through the design process very well. It helped that my husband had drawn a plan and had exact measurements. We determined what we wanted and left out anything we didnt want, like worktops and there was no… Read Full Review

Wrenkitchens's Response to maryella's Review

Written on: 11/12/2014

Hi there,

Thank you for sharing your Wren experience, we'd really like to pass on your comments to the store in question, please could you leave a new comment with your postcode or order number?

Thanks again and we're really pleased you're happy with your new kitchen! :)

Wren Kitchens

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Whole process was very simple. Home measure, plan in...”

Written on: 11/12/2014

Whole process was very simple. Home measure, plan in store then purchased. Delivery drivers very helpful. We had one small damage which was replaced very quickly. Had our own fitter who had used Wren before and he loves it. Kitchen looks wonderful. So pleased… Read Full Review

Wrenkitchens's Comment

Written on: 11/12/2014

Hi there,

Thank you for sharing your Wren experience. We'd really like to let the store in question know, please could you leave a new comment with your order number and/or postcode so we can identify you? :)

We're thrilled you had a great experience.

Thanks again,
Wren Kitchens

Reply to this comment
Report this review Read 1 Comment
overview