Wren Kitchens & Bedrooms Reviews

★★★☆☆
3.2 / 5
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Wren Kitchens & Bedrooms

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Latest Reviews

★★★★★

“Excellent Service from Start to Finish”

Written on: 25/07/2016 by Andy1308 (1 review written)

When looking for our new kitchen we looked at all the suppliers and chose wren - turning out to be an excellent choice. We visited the showroom and were met by our Sales agent at the agreed appointment time. They listened to what we wanted, didn't pressurise us but got us to write down our complete wish list and worked towards that. They chose the units to fit our specification and budget and managed to obtain everything on our wish list and still come in on the budget we were looking for. As… Read Full Review

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★★★★★

“a big thank you”

Written on: 25/07/2016

we would like to take this opportunity to thank everyone at WRENS,we are really pleased with our new kitchen.it arrived prompt,a day early.two great delivery men who delivered it.more than helpful and very pleasant,all the units came well made and all individually wrapped,every thing spot on.very much appreciated,a very pleasurable and professional transaction from start to finish. would recommend to anyone… Read Full Review

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★★☆☆☆

“Poor service ”

Written on: 22/07/2016 by Digitdancer (1 review written)

We paid £8k for a kitchen from Wren and had a surveyor out to measure up. Unfortunately somewhere along the line the measurements were messed up (Wrens error) and we ended up with more cupboard than kitchen. Rather than having to wait weeks for replacement units we bit the bullet and got our fitter to doctor the unit to make it fit. Further to this, Wren have a reputation amongst the building trade for always delivering short, and this was true with us. We had a substantial amount of cornice… Read Full Review

Wrenkitchens's Response to Digitdancer's Review

Written on: 25/07/2016

Dear customer

I'm sorry to hear of your recent experience with us and If you would like to provide your order number I will take a closer look.

Thank you

Emma - Wren Kitchens

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Digitdancer's reply to Wrenkitchens's Comment

Written on: 26/07/2016

I've already sent him my email address and he's not bothered to get back in touch!

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Wrenkitchens's reply to Digitdancer's Comment

Written on: 27/07/2016

Dear customer

I am unsure who you are referring to, please do provide an order number so I can take a closer look for you.

Thank you
Emma - wren kitchens

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★☆☆☆☆

“Dissatisfied”

Written on: 20/07/2016 by clarelutwyche (1 review written)

I shall keep this relatively short and sweet. I would actively recommend AGAINST using this company. Their finance deals and kitchen quality (once you finally receive all the correct parts, undamaged) are attractive but their customer service, systems and communication are appalling from the minute you've handed over your money. We had significant issues with the completion of our kitchen and at no point have been treated as valued customers. I expect that they will respond to this post by… Read Full Review

Wrenkitchens's Response to clarelutwyche's Review

Written on: 21/07/2016

Hi,

I am sorry to hear of the way you feel about your experience, I understand that you did have issues with some replacement frontals however all was resolved via our Directors Office.

Kind Regards

Emma - Wren Kitchens

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★★★★★

“Great Kitchens, Great Staff”

Written on: 20/07/2016 by Preston386 (1 review written)

Overall very pleased from start to finish, competitive price, high quality, good communication & showroom staff exceptionally helpful… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM WREN KITCHENS”

Written on: 19/07/2016 by amo67 (1 review written)

5 weeks to the day since the kitchen installer first started to install our new kitchen. My family have been living on takeaways and microwave food. Total lack of communication and empathy from Wren. They lied to me 3 times saying the gas work was included in the price of my kitchen (a not insubstantial £14,500) and then proceeded to ask me for an extra £500! On my refusal they admitted their lie but over 3 weeks down the line the gas installer has still not been to connect my hob. Several… Read Full Review

Wrenkitchens's Response to amo67's Review

Written on: 20/07/2016

Hi,

I am sorry to hear of your experience, please provide your order details so I can look into this right away.

Kind Regards

Emma - Wren Kitchens

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Amo67's reply to Wrenkitchens's Comment

Written on: 20/07/2016

Order no 23900334

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Wrenkitchens's reply to Amo67's Comment

Written on: 21/07/2016

Hi,

Thank you for the order details, I have replied via another social media platform and understand that your Installation Coordinator has been in regular contact to find suitable resolutions.

Kind Regards

Emma - Wren Kitchens

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Amo67's reply to Wrenkitchens's Comment

Written on: 22/07/2016

The installation co-ordinanator had not been returning my phone calls but yes she has now been in regular contact since I started corresponding with you on social media.....

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★★★★★

“Fabulous kitchen, very competetive prices, excellent...”

Written on: 18/07/2016 by Rubid407 (1 review written)

Recently decided to renew my kitchen. Looked at various kitchen companies and took a look in the Wren showroom. Spoke to staff and arranged for a designer to come to my home but didn't think it would be within my budget. However I was pleasantly surprised how reasonably priced the kitchens were. All staff were friendly, approachable and helpful. In particular, the designer that planned my kitchen was very knowledgeable, designed my kitchen around my needs and was very patient with me when asked… Read Full Review

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★★★★☆

“white handless kitchen”

Written on: 15/07/2016 by ssiddique (1 review written)

wanted a white unit kitchen,so picked a white handless kitchen with a gloss finish .spent a good few hours managing the right units.liked the computer generated pictures give you a feeling your looking at your kitchen in real life.service was great,delivery was on time… Read Full Review

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★★★★★

“New Aylesbury Kitchen”

Written on: 15/07/2016 by Caroline1796 (1 review written)

Very efficient Oxford store, quality of my kitchen is extremely good, quotes and designing of my kitchen were very quick, I had my own cabinet fitter, who was impressed with the quality of the kitchen, a few minor errors on the delivery , we had 2 panels missing, but customer service put it on next day delivery as promised, all in all a great experience, which I have already recommended to family and friend.. Thankyou… Read Full Review

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★★★★★

“Best quality kitchen ”

Written on: 14/07/2016 by Stephenson36 (1 review written)

The staff who measured my kitchen was spot on and there was hardly any waste. The quality of the kitchen was Really good and easy to fit I couldn't be more pleased with my kitchen it every thing wrens said it would be and more. The kitchen make my room look larger and brighter . The kitchen fitter was impressed with the quality and was even thinking of wrens for his next kitchen. Three is nothing I don't like about my kitchen its every thing I wanted it to be and more thank you… Read Full Review

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★★★★★

“highly recommend ”

Written on: 13/07/2016 by Finchis275 (1 review written)

Would highly recommend this company, one of the best companies I have delt with and I am very particular about things. From start to finish they were very friendly and helpful. Nothing was ever a problem for them, Even the after support ( customer care) went above and beyond what I expected. Had a few damaged doors which where replaced asap just by sending some pictures to prove. I was wary at first as a lot of people are with getting new things like this but from what I noticed the only bad… Read Full Review

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★☆☆☆☆

“Worst company ever!!”

Written on: 12/07/2016 by susanshenton (1 review written)

I would never recommend this company. Purchased my kitchen in August 2015, it took 4 attempts including two home visits and one visit from the store manager to get the design/ sizes of my kitchen correct. Several attempts to deliver the correct items. Months and several no shows off fitters/ electricians etc for the kitchen to be installed and for gas/ electric work to be carried out. More months for the kitchen to be completed as parts were missing/ damaged and nearly telve months on I am… Read Full Review

Wrenkitchens's Response to susanshenton's Review

Written on: 13/07/2016

Hi,

I am sorry to hear of the issues that you faced with this installation, I have located your order from your name and will be looking into this in more detail and provide further correspondence as soon as possible.

Kind Regards

Emma - Wren Kitchens

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★☆☆☆☆

“totally non professional”

Written on: 12/07/2016 by tialouise1 (1 review written)

from the moment i went into the showroom I was given the speil I was bombarded with telephone calls designer apointments (joke) guy on a computer, had to look at a computer screen to pick my handles ,sink ,etc plus worktops which proved to be very expensive but no alternative was offered - but stupid me I agreed to everything the salespitch was magniicent - they were busy with orders 2 months before could fit kitchen not a prob.I needed to take my old kitchen out and plaster etc I eventually… Read Full Review

Wrenkitchens's Response to tialouise1's Review

Written on: 13/07/2016

Hi,

Thank you for your review, I am sorry however to hear that you are experiencing issues with the kitchen installation.

Please provide your order details to myself such as order number so I can try and assist you further.

Kind Regards

Emma - Wren Kitchens

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★★★★★

“New kitchen fitted.”

Written on: 11/07/2016

From the planning of our new kitchen to it being fully fitted everybody involved was fully professional and gave us personal attention throughout the whole process. The planning in our own home was excellent and the delivery was terrific. The fitting team turned up promptly every day and kept us fully informed every day and consulted us at all times to ensure that we were fully involved and satisfied. There was even a visit by a manager to oversee the fitting and also to ensure that we were… Read Full Review

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★★★★★

“Kitchen design self build”

Written on: 08/07/2016 by Pureblissfulness (1 review written)

The kitchen Designer was extremely knowledgeable and listened to everyone of our needs. He kept the project in budget and was always mindful of my wife's design requirements. The literature online helped us carry out the self build of the kitchen. The package and guidance was just at the right level for us. The project on the whole was good fun and a learning curve. Wren helped us take all the quality from their products add our own individuality in certain areas to have our own perfect… Read Full Review

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★★★★★

“fantastic, elegant and posh”

Written on: 08/07/2016 by cgSpears301 (1 review written)

The minute we walked into the Milton Keynes showroom we knew exactly what kind of kitchen we wanted. When the person came to take the measurements, he was very precise and took his time to measure. We made an appointment to see the kitchen designer in the store, we felt very welcome and found him very helpful. We spent over two hours in the store, the designer helped us to choose the work tops and all the appliances. We ordered the kitchen and it was delivered three weeks later without any… Read Full Review

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★★★★★

“Staff were Great, and the guy that fitted the kitchen....”

Written on: 07/07/2016 by Issac490 (1 review written)

Staff were Great, and the guy that fitted the kitchen. could not do enough for us. Product was amazing… Read Full Review

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★★★★☆

“excellent quality,no hassles”

Written on: 06/07/2016 by villajim (1 review written)

ordered our new kitchen from wren in Solihull nr Birmingham. great showroom with loads of fully built kitchens on display.we found the staff to be very helpful and our planner did a great job ensuring we got the kitchen we wanted. when delivered the fully built units took up most of the space in our double garage(bear this in mind if you are ordering a larger kitchen as you will need space to store them until fitted) We used our own fitter who was extremely happy with the quality of the… Read Full Review

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★★★★★

“Cannot recommend wren highly enough. From start to...”

Written on: 04/07/2016

Cannot recommend wren highly enough. From start to finish the attention to detail was second to none. No question was thought to be daft and any concerns the designer always replied to us very promptly. Delivery very efficient and installation was very smooth. Our installer was fantastic and went above and beoynd to ensure the kitchen was right for us. One unit was the incorrect size but he ordered a replacement and fitted it as soon as we had delivery (same day!) Overall very happy with out… Read Full Review

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★☆☆☆☆

“Kitchen Disaster”

Written on: 04/07/2016

Edwardian Cream Matt finish, kitchen supplied Oct 2014, from Nov 2015 fronts started to bubble - to this very date July 2nd 2016 we have had 7 doors replaced under guarantee. Wren's now admit that "recently last year" they stopped using water based glue which seemed to have caused problem. We still have a further 8 doors that show signs of going same way. So many phone calls, e-mails and all we get told is they are following correct procedure in replacing doors when faults occur. They know they… Read Full Review

Wrenkitchens's Comment

Written on: 05/07/2016

Dear customer

I am really sorry to hear of the issues you faced with some of the frontals we supplied with your kitchen. I would like the opportunity to further investigate this therefore would welcome your order number so I can provide further correspondence.

Thank you

Emma - Wren Kitchens

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Wrenkitchens's Comment

Written on: 06/07/2016

Good Morning,

I'm very sorry to hear of the problems you have encountered. if you could please e-mail me directly with your order details, I will look into this for you.

Regards
Adam

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