Wren Kitchens & Bedrooms Reviews

★★★☆☆
2.9 / 5
49% of users recommend this
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Wren Kitchens & Bedrooms
Wren Kitchens & Bedrooms

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Latest Reviews

★☆☆☆☆

“DONT DO IT”

Written on: 26/12/2014

3 YEARS AGO LOADS OF MISSING PARTS FINISHES EMPSON (HAD BUBBLES IN IT) HAD TO BE REPLACED 3 TIMES (AT 1 TIME ALL CUPBOARD DOORS HAD TO BE REPLACED) DID GET SOME COMPENSATION NOW STILL HAVING PROBLEMS HINGES/SOFT CLOSE BRACKETS FALLING OFF, WORK TOP TRIM COMING OFF NUMERIOUS CALLS TO 'CUSTOMER SERVICES'(JOKE FACTORY) NO ONE GIVES A HOOT PLEASE PLEASE DO NOT BUY FROM THEM… Read Full Review

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★☆☆☆☆

“Horrendous! Do not touch!”

Written on: 25/12/2014 by 223Sutherland (1 review written)

The recent reviews on here are clearly written by the Company as I am still sat here, 3 months later with an unfinished kitchen!! My family were due for Christmas and I had to cancel as a result of there shocking service! The salesman was full of promises about customer service but it was all nonsense! They don't give a damn once they have your money, so wish ii'd chosen the Company my builder wanted me to go for, really let down by this Company they just want your money and then don't give a… Read Full Review

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★★★★★

“New kitchen and accessories”

Written on: 25/12/2014

Price was very competitive, quality superb, arrived on time, came assemblied, fitters found very easy to complete… Read Full Review

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★★★★★

“Delivery date earlier than stated, high quality products”

Written on: 25/12/2014

I was supposed to receive my items on the 18th or 19th december but got a call from one of the delivery drivers on the 17th, saying he had my items and could deliver them within 30 minutes. This was a relief because I was ready for the items and was waiting for them to finish off my room. Some bits were slightly tricky to put together with their wardrobe but the quality and finish to the products are amazing. Highly recommend… Read Full Review

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★★★★★

“We got what we were looking for.”

Written on: 24/12/2014 by mkmahmood (1 review written)

Excellent product, great deal and good customer service… Read Full Review

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★★★★★

“For inspirerd choice,storage, and sleep bliss ask WREN”

Written on: 23/12/2014 by annielollydolly (1 review written)

Delightful spaces created by visionary design. Bespoke area's where mirror's enlarge concept of space and interiors deliver more space more than expected. Bedroom makeover achieved on a keen budget. There was clear deliver and fitting time scale that was adhered to and we were kept informed of any possible delays. Speed and efficiency of the team was excellent and the wardrobes are delightful. Our family have looked at the transformation and both us and them will checking Wrens quality and… Read Full Review

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★★★★★

“What a difference our new kitchen has made.”

Written on: 23/12/2014 by Marcus387 (1 review written)

Wren delivered and installed our new kitchen and what a difference it has made. We found the staff at Wren provided helpful and knowledgeable advice in a friendly customer orientated way from design concept to installation. The Shaker Style design we chosed is well manufactured with a quality finish that should provide us with years of service. Our appointed fitter was also very helpful and carried out a first-class job ensuring we were well informed and completely satisfied as the work… Read Full Review

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★★★★★

“Chest of Drawers”

Written on: 23/12/2014 by sreynold (1 review written)

I bought this 3 drawer + 2 for my grandsons bedroom. The quality of it was more than I expected. The delivery drivers were fantastic and put it in the bedroom for me. I would recommend anybody (which I don't usually do) to take a look at Wren products… Read Full Review

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★★★☆☆

“Good instore service, delivery options could be better!”

Written on: 23/12/2014 by adWelsh488 (1 review written)

We were very please with the service we were provided with in-store and also with the quality of the sofa that we order. Improvements could be made to the delivery options as we were told that there would be flexibility in the delivery date but this didn't turn out to be the case. We were given a delivery date and told it couldn't be moved despite me requesting a different date when I would be at home. Additionally, a delivery slot of 12-7pm isn't very useful when you're working!… Read Full Review

Wrenkitchens's Comment

Written on: 23/12/2014

Dear adWelsh488

We are sorry to hear that you are disappointed with our delivery service.

This is a major cost to our business and to continue to provide a competitive product we ensure that everything is routed efficiently. We load the lorry full to capacity to keep costs down and pass on these savings to our customers.

Kind Regards

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★★★★★

“Good quality furniture”

Written on: 22/12/2014 by rgParsons344 (1 review written)

We have now bought a few pieces of furniture and we have found them all to be of a good quality. Friendly and professional delivery too. Great that they come fully assembled too. … Read Full Review

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★★★★★

“Looking Good in the Lounge”

Written on: 22/12/2014 by Katejayne (0 reviews written)

I bought a beautiful hardwood sideboard for the dinning room but it looked so 'in place' in the lounge that we let it stay there. It is easy on the eye and the colour is a perfect match for the rest of our hardwood bits and pieces - amazing considering each piece of timber Wrens use in their hardwood furniture is unlike any other. We are so pleased with the quality and the contemporary design of the Kobe Oak small sideboard. It has the style of a beautiful server and no handles on show give… Read Full Review

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★★★★★

“Now that's what I call service!”

Written on: 22/12/2014 by Debbieleach (1 review written)

From the moment we walked into the Wren show room right up until the signing off of our kitchen we have be treated to excellent customer service. The sales advisor in store was friendly, knowledgeable but not pushy. He came out and measured our kitchen and we went back to the store a few days later and he had planned a fabulous kitchen for us. He had listened to all of the small details threat I would have loved but thought we couldn't have, and managed to incorporate most of them into what… Read Full Review

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★★★★☆

“Excellent Efficient Service”

Written on: 22/12/2014 by MariahGreenwood145 (1 review written)

Ordered our kitchen from the Stirling branch, staff were very efficient and helpful suggesting ways to make the kitchen more people friendly and really listening to what we wanted. When it came to choosing worktops and handles they gave us extra advice, and at no point did we feel that we were pressured into buying anything extra or more expensive. The delivery date was set and was delivered on the day by very friendly helpful men who phoned first to confirm date and time. I would thoroughly… Read Full Review

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★☆☆☆☆

“Possibly the worst customer service out there”

Written on: 22/12/2014 by zqRobles334 (1 review written)

I have worked in Hospitality where customer service is king, Wren kitchens ought to learn some lessons from the Industry where customer service is concerned. I dont write reviews as a rule but feel compelled to let you know that its a real effort just to get them to return phone calls/emails to rectify issues. Very poor basic customer service thats just puts customers backs up. I would go elsewhere. This was a top quality kitchen, just a good job that i installed myself as i could only… Read Full Review

Wrenkitchens's Comment

Written on: 22/12/2014

Dear zqRobles334,

We are very sorry that you were left unsatisfied with the service received. If you would like to provide some order details we will have a look at the details more thoroughly.

Kind Regards

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★☆☆☆☆

“Just a horrible experience”

Written on: 22/12/2014 by JanessaPreston2 (1 review written)

I don't think I've ever had such a horrible experience with a company who apparently offer a 'service'. I would not recommend Wren to anyone. The products are flimsy, the service is slow and the people there are the most disgustingly rude people you will ever have the misfortune to meet. DO NOT BUY FROM THESE PEOPLE… Read Full Review

Wrenkitchens's Comment

Written on: 22/12/2014

Dear JanessaPreston2

We are really sorry to hear that you have had a poor experience from Wren Living. We would like to help you. If you supply some order details as our products are generally rated as high quality so if you have substandard products we want to investigate this for you.

Kind Regards

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Hellobadger's Comment

Written on: 22/12/2014

Suddenly you want to help me, but when I actually needed some help during the installation your people treated me like dirt and actually hung on me when I phoned to try and get help. Frankly, it's too little too late. The fact that you have to employ people to sit and reply to negative feedback on this site says a lot. If you treated people better in the first place, you might not have so much work to do afterwards.

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★★★★★

“Love my Kitchen”

Written on: 20/12/2014 by Shellbel (2 reviews written)

The whole experience of buying my Kitchen has been fantastic, I absolutely love my new kitchen and would definitely recommend Wren's....The only negative was the delivery they were supposed to call a hour before but then rang when ten mins away, which caused a bit of stress due to having arranged a family member to be at the propery, and they then had to come back as left something on van.....we also had three damaged doors, another reason why I would recommend Wren's they replaced the doors… Read Full Review

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★★★☆☆

“No "Snag" review”

Written on: 20/12/2014 by RashadSampson (1 review written)

Happy with kitchen and most of the fitting however one month later still waiting for minor problems to be resolved hence why all the monies are taken upfront!… Read Full Review

Wrenkitchens's Comment

Written on: 22/12/2014

Dear Rashad Sampson

We are glad to hear that you are happy with your kitchen. If you supply your order details we can ensure that the items you need can be followed up.

Kind Regards

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★★★★★

“VERY PLEASED CUSTOMER”

Written on: 20/12/2014

from the minute we purchased our table and chairs, to the minute we received delivery we were very satisfied. Even putting the table and chairs together was nice and straight forward, my partner did it on his own. It is a lovely piece of furniture and would recommend this product and Wren to family and friends… Read Full Review

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★★★★★

“loving my kitchen it's beautiful.”

Written on: 19/12/2014 by allypally18 (1 review written)

From entering the showroom to completion we were very impressed.The designer took in to account all I wanted from my new kitchen. Offering advise to help me get the kitchen I have. The quality and value were also impressive after looking at other suppliers kitchens you could feel the difference in quality that choosing Wren was a no brained. We had a few little problems that were sorted promptly and with no problem what so ever by our account manager even down to her being aware that as we… Read Full Review

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★★★★★

“Overjoyed with result.”

Written on: 19/12/2014 by Laylac261 (1 review written)

Staff so helpful, kept us updated all the way through process. Price matched and exceptional quality. Really pleased and love my new kitchen… Read Full Review

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