Kitchen could be better, Customer Service couldn't be worse!

We experienced shocking service pre-installation, and nearly cancelled our order several times (problem was they couldn't even find our order!). We sat it out, thinking that things could only get better.

In March we had our kitchen installed. Delivery was good, installation of the worktops was spot on. However, upon completion we found more issues - rippled drawer and cupboard fronts, all cupboards wonky and out of alignment, little chips on the doors and so on. With a '20-year guarantee' it's the sort of thing that is easily sorted, just get on the phone and one call does it all....but not with Wren! After much 'banging head off brick wall' experience we eventually managed to get someone from the Darlington branch to come and have a look (about a month or two later). He made a note of all the faults and said he would look into them.....he's taking his time - that was back in April! We have not heard another squeak since. I have not chased it up because it depresses me whenever i hear the name 'Wren'.

Perhaps it is just the Darlington branch that are so shocking? I have had conversations with at least 5 friends who have had Wren kitchens fitted, all from Darlington. All say they would never recommend, and would never go there again. If only we had known 9 months ago!