Wren Kitchens 13 months to complete

Wren Kitchens - www.wrenkitchens.com
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FernandaMcLaughlin485's review of Wren Kitchens - www.wrenkitchens.com

“Wren Kitchens 13 months to complete”

★☆☆☆☆

written by FernandaMcLaughlin485 on 02/06/2015

My father has had a terrible experience with Wren's. He paid up front, 12K for a very small kitchen. Straight away two pipes where missed on the initial measure up, the fitter had to modify the units and move them around. He was not told marble tops would take 2/3 weeks to be fitted. It took three different sets of fitters to get the kitchen close to being finished.

Various poor fitting issues, trips to the Hayes Branch, talking to Wren's complaints department (waste of time). I spoke to Mustafa the Southern Area manager, he does not phone back or answer emails. Finally, in January I spoke to Armando Sanchez and things did happen but Wren's have been still unable to come round and sign the kitchen off.

Once Wren's received the payment they lost interest, right to the top of the tree they do not care. The complaints system cannot kick in until the kitchen is signed so delay signing off?

I would never recommend Wren's to anyone, there customer service is the worst I have ever dealt with.

  • Value For Money

Wrenkitchens's Comment

Written on: 02/06/2015

Hi,

Thank you for taking the time to construct this review for your family member. From your user name, and the fact that this is not your personal order we have been unable to locate an account with these details matching.

For us to be able to support your farther, please provide his order number or the postcode linked to the account with Wren.

Despite the situation at Wren we pride ourselves on our customer service and are not happy to discover that you seem to have been let down.

If you are able to provide further order details we will be able to fully investigate the complaint with the parties involved.

Kind Regards,
Wren Kitchens.

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