worst after service weve ever received

Wren Kitchens - www.wrenkitchens.com
★★★★☆
4.3
86.0% of users recommend this
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sarahb1970's review of Wren Kitchens - www.wrenkitchens.com

“worst after service weve ever received”

★☆☆☆☆

written by sarahb1970 on 05/05/2015

Bought a kitchen from Wren 6 weeks ago up until we paid for the kitchen the service was great since then the after care has been the worst we have ever received from anybody lots of small problems one of which has turned into a big problem and still not sorted 6 weeks later iv sent 4 emails of complaint and not had 1 reply they forgot to order our Granite Wortop and we are still waiting having been told today it will be another 2 weeks or more being told originally it would be 7 to 10 days 7 days ago just not good enough there are too many things wrong with this company for me to write them all down i will never use them again or recommend them which is a shame because when our kitchen is finished we can tell its going to look amazing but the after care is just diabollical disgraceful!!

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Wrenkitchens's Response to sarahb1970's Review

Written on: 06/05/2015

Dear Sarahb1970.

We have replied to your comment asking for you order details so we can help resolve the issues you have.

Please provide these asap.

Kind Regards,
Wren Living.

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Sarahb1970's reply to Wrenkitchens's Comment

Written on: 06/05/2015

My order no is 21975948

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Sarahb1970's reply to Wrenkitchens's Comment

Written on: 07/05/2015

I am still waiting for a call i have sent you my order number

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Wrenkitchens's reply to Sarahb1970's Comment

Written on: 07/05/2015

Dear Sarahb1970,

Thank you for providing your details.
We were unaware that you were expecting a call in light of your complaint. However we are aware due to the notes on your order that you have recently spoken with our Customer Care team who have advised you on the action which has been taken.

We are also aware that the replacement parts have been delivered to yourself.

If you do have any other problems please do not hesitate to contact the team.

Kind Regards,
Wren Living.

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Sarahb1970's reply to Wrenkitchens's Comment

Written on: 07/05/2015

That is not what i am complaining about Wren are unaware of my complaint as i have not been able to speak to anyone about this as noone returns my emails so if you could please call me, believe me you do not want me putting everything i have to complain about on this review site!

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Sarahb1970's reply to Wrenkitchens's Comment

Written on: 07/05/2015

That is not what i am complaining about Wren are unaware of my complaint as i have not been able to speak to anyone about this as noone returns my emails so if you could please call me, believe me you do not want me putting everything i have to complain about on this review site!

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