WORST EXPERIENCE OF MY LIFE!!!!

Wren Kitchens - www.wrenkitchens.com
★★★★☆
4.3
86.0% of users recommend this
  • Value For Money

kerryyates's review of Wren Kitchens - www.wrenkitchens.com

“WORST EXPERIENCE OF MY LIFE!!!!”

★☆☆☆☆

written by kerryyates on 30/04/2015

NO COMMUNICATION, NO CO-ORDINATION, NO PROJECT MANAGING, NO ONE TAKES ANY RESPONSIBILITY FOR THE ENTIRE JOB, QUALITY OF KITCHEN NOT TO STANDARD OF THE SHOP, LOTS OF DAMAGED PARTS, DESIGNER GOT OUR KITCHEN WRONG ON THREE ATTEMPTS IN THE PROCESS OF ACTUALLY DESIGNING A REAL KITCHEN THAT COULD BE FITTED!!!!! PARTS NOT DELIVERED AND SAT IN SHOP BUT NO ONE TOLD US!! PARTS THAT SHOULD HAVE BEEN ORDERED AS STANDARD AND HAD TO BE ORDERED ONCE FITTER DISCOVERED THEY WEREN'T THERE. OLD KITCHEN AND RUBBISH LEFT IN GARDEN FOR TWO WEEKS BEFORE COLLECTION. WE WERE TOLD OUR WATER SOFTENER WOULD HAVE TO GO OUTSIDE BECAUSE WHEN SINK WENT IN IT WOULD NOT FIT, DRILLED HOLES IN OUR WALLS AND PUT OUTSIDE....YEP YOU'VE GUESSED IT, HEY PRESTO IT NOW FITS, SO ALL THE WORK HAS TO BE REVERSED AND OUR HOUSE HAS DAMAGED WALLS!!!! NO ONE LEFT A CABLE TO FIT OUR ELECTRIC HOB TO ITS IGNITION (SCHOOL BOY ERROR) THIS KITCHEN HAS NOW TAKEN FOUR WEEKS AND IS STILL NOT FINISHED!!!

IT HAS BEEN A NIGHTMARE, DO NOT I REPEAT DO NOT BUY A KITCHEN FROM THESE PEOPLE YOU WILL REGRET IT. TRUST ME!!

  • Value For Money

Wrenkitchens's Response to kerryyates's Review

Written on: 30/04/2015

Dear kerryyates,

We have been unable to locate your order from your user name. Can you please supply this so we are able to formally log your complaint and help resolve any outstanding problems you may have.

We are truely sorry to hear of the distress that looks like it has been caused by the errors and mistakes you have listed.
We will be able to reply with further information once we have been able to look into it further with you providing your order details.

Kind Regards,
Wren Living.

Reply to this comment
Was this review helpful? 0 0