after sales

Wren Kitchens - www.wrenkitchens.com
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KennethBarton's review of Wren Kitchens - www.wrenkitchens.com

“after sales”

★★☆☆☆

written by KennethBarton on 21/03/2015

The kitchen is really good the adviser and fitter were excellent but the after sales service is diabolical. Need some remedial work on kitchen work top. Waited ages before they could say if they would do the work. Then the replacement items were delivered a month a go. Keep phoning to ask when its going to be done. Last Friday had a garbled message on the answer phone with no name or number. Phoned to ask what the message was. Told they would have to get back to me. Nothing so rang today and still can't get an answer.
Badly let down by the after sales department. Otherwise would have given 4 stars.

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Wrenkitchens's Comment

Written on: 23/03/2015

Dear KennethBarton,

Thank you for bringing these issues to the attention of ourselves.
We have looked into them and have been unable to source your order.

Please would your be able to supply us with your order number or postcode so we are able to help.

We apologise for the communication issues with have been noted and will be brought up with the relevant parties once your order with us has been accounted for.

Kind Regards,
Wren Living.

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