bought kitchen from tesco 2 years ago..all the glossy materials from the doors and side panels detaching and cracking...felt ripped off by Tesco Kitchen...tried all sorts to fix them but in vain..can aanyone help or advised how to fix them....

We were due to have our kitchen fitted by Tesco Kitchen/Mark Two at the beginning of July. The kitchen was delivered, the fitters failed to turn up on two occasions. There followed many fraught and stressful months of attempts to either get our money back or get the kitchen fitted. We involved the Furniture Ombudsman and the CEO of Tesco. Finally after about five "personal/dedicated" co-ordinators at Mark Two; four named kitchen fitters; and many months of lies and mis-truths, we finally had a confirmed fitting date. This turned out to be just three days after Tesco Kitchen went to the wall. Consequently we had to pay for the fitter ourselves. (He was absolutely brilliant and we do not know what we would have done without him). We also had to source and buy new worktops (those supplied were damaged) and new upstands (those supplied did not match the finish/colour of the worktops). In addition we had to dispose of our old kitchen. Do not worry say Tesco - they are going to "do the right thing and make sure none of their customers are out of pocket". We were told to send the invoices to them and we would be repaid by cheque within 10 working days. Sixteen days later, upon our enquiry, we are told to send them our bank details and we will be repaid by BACS within 10 working days. Lets face it - they are just delaying and we will not be getting the money back. Thanks Tesco!

I arranged, on behalf of my elderly mother, for her to have a new kitchen. Chose Tesco as was quite happy with their plans. The kitchen was installed in October as planned and finished on time.I have to say the fitter did an excellent job. The only problem is, when trying to ignite the new cooker it does not stay lit. The company who issued the warranty did not turn up for a prearranged appointment so my mother is having to use her microwave which is not suitable to cook other foods in her freezer. I have to continue the fight for her.

Kitchen fitters have finished high quality installations and have received no payment for these installations. They still have to pay wages and running costs for the business. They do not want to leave customers high and dry but cannot work for free.

What's the point in having a guarantee of 20 years when they pull the plug on the business? Original install shocking.

Below is from the Tesco kitchen web site before they closed it, if you are having problems give them a ring. ANNOUNCEMENT FROM TESCO STORES LIMITED We are currently in discussions with Mark Two Distributors Limited, the company which runs our kitchen and bathroom fitting business about how we work with them in the future. We are committed to ensuring we do the right thing for customers and will be contacting them to discuss the options available to them.  

Tesco have taken the money from thousands of people without a hope of getting anything back. Just weeks before Christmas Their Customers have been left without a kitchen or bathroom or even running water as they pull the plug on their kitchens and bathrooms installations.It looks like Tesco expect their customers to cook the Turkey on the Barbecue this Christmas. Avoid shopping here and this Company Like Ebola.... Every Little helps!!

No longer trading! Thousands of customers out of pocket, some with half finished installation and without gas, electricity etc weeks before Christmas. Hard earned cash lost! Designers, fitters not being paid, they do not care! This is not Mark Two this is Tesco having no Morrals and cutting all ties and contracts with Mark Two and all customers. Don't even use Tesco stores, show them they can't mess with people's lives!! "Every little helps"!

poor quality,awful workmanship ,design is of a poor quality. left us over 3 weeks without water or a sink or a cooker due to wrong parts being delivered,job started in august now its November still not finished,had to have an independent electrician to check out wiring as sockets getting HOT,found to be a fire waiting to happen. now the fitting company MARK TWO are in administration,just go else where.

All going fine last week until the fitters walked out monday saying they have not been paid and that Tesco Kitchens are no more. £10k of hard saved money now wasted as we are left with an unusable half finished kitchen and a ripped out en-suite with no idea what will happen, if the work will be completed. We can't afford new people to finish the job! All we are told is to wait for an 'announcement' tomorrow, probably denying any blame. 'Every little helps' indeed. :(

For any of you who have paid Mark 2 for a Tesco kitchen beware !!!!!!!!!!! We went away this week expecting our kitchen to be fitted by the time we arrived back today , Friday 7th November. What did we get ? A building site , 2 kitchens delivered, the old kitchen ripped out and the fitter stating that Mark 2 weren't paying him so he was off the job. We have rubbish strewn around the garden and have no kitchen whatsoever. Apparently Mark 2 have problems, liquidation mentioned. So if any of you are about to pay Mark 2 I would think again.Tesco and Mark 2 are in meetings but will not agree to install the kitchen as yet.Tesco have removed their installation service from their kitchen/ bathroom website. Thought as most of you that Tesco could be trusted ??

If you are in the process of buying a Tesco Kitchen please check out their website at tescokitchens Tesco have pulled the plug on their kitchen business with immediate effect and Mark Two, who operate the business on their behalf, are in the process of making all staff redundant. You will need to contact the customer service team on the number given on the website

I now have half a kitchen as Tesco Kitchens are in negotiations with Mark Two Distributors and have not paid the fitters so mine walked out yesterday. The phone number on Tesco website is "out of action". Yes Tesco get out of kitchens and let Mark two do the job they are much better at it. My fitter (from Mark two) was great but needs to eat. Mark Two should start up properly and independently as their customer service is first class

we bought a kitchen june 14,they started fitting last week of august,prior to this I had my walls etc plastered,their electrician turned up and channelled out my walls ,why when they've been plastered and no channeling out was mentioned,so I sent him away ,the contractor was MARK TWO ,they made good and proceeded to fit kitchen,then found the sink base was not compatible with the sink,also other base units were wrong,so they left site for 1 or 2 days I was told.almost 4 WEEKS they left us WITHOUT WATER in the kitchen, or a cooker which was pulled out on 1st day,the finished product was awful ,they sent out a senior manager who agreed ,so more kitchen units etc etc was sent ,a fitter came pulled down cupboards then left ,and didn't come back ,when I complained ,I was told Tesco had pulled out of kitchens,so I spoke to Tesco who say MARK TWO have folded. gone into liquidation,so here I am no kitchen leak on washing machine connection,my new floor damaged.oh what a mess.and not sure of the outcome. I will never ever pay upfront again.

Well happy with all of the service received and the great staff we have had contact with kitchen is exactly as we wanted absolutely delighted with whole experience high quality materials looks beautiful great service from initial design to follow up most days from Co ordinator who was available anytime very happy with the workmen who installed it many thanks

We needed a new kitchen and tried quite a few difference companies - tesco seemed to be the best quality for the money - the fitters were excellent and the overall experience was good and non stressful. Would highly recommended Tesco Kitchens to friends who need to upgrade their existing kitchens.

After over six design visits from all the usual suspects we eventually found a designer who knew how to design the perfect kitchen. Our kitchen presented many issues that were easily overcome by the Tesco designer. |He was very attentive to our needs and very passionate in wanting to design the perfect kitchen for us. He had some great suggestions which we readily accepted and his lighting ideas look fantastic. All in all we are delighted with our new kitchen. If you are in the North East make sure you insist he designs your new kitchen...

Cannot recommend the service highly enough. Everything was easy and straightforward everyone I dealt with friendly and helpful. Deliveries and starting times were organised to accommodate me and all in all i think one day i had to be 5 minutes late for work and that was the sum total of the inconvenience. Mark 11 staff were excellent from start to finish, from the design to the installation to the organising of rubbish collection. I am very happy with my new kitchen of course everything else does now need decorating as it looks a bit shabby next to nice new worktops and cupboards but to be fair thats not Mark 11 fault they did their job very well.

Very satisfied with the service I received from Mark 2, from the sales staff to the installation of all the electrical appliances moving sockets nothing was to much trouble, the installation team were excellent and everything went according to plan. There was a couple of items missing off the delivery and after a phone call they were delivered the next day.

Everyone from strat to finish was very professional and helpfull and kept in contact with us regularly, phoning us to make much we were happy along the way with delivery and workers. Sent us emails with 3D plans and list of all items. I can't fault them.