Leekes Reviews - www.leekes.co.uk

★★★☆☆
2.9 / 5
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Latest Reviews

★★★★☆

“What a pleasure to meet such pleasent delivery men”

Written on: 03/03/2015 by McGarryge239 (1 review written)

What a pleasure to meet such pleasant, courteous and careful delivery men, who carried out their work in professional manner.Customer service was first class - a query I mentioned was dealt with in a prompt and efficient manner. I was much appreciated. Many thanks… Read Full Review

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★★★★★

“Great meal at the instore restaurant”

Written on: 01/03/2015 by CeceliaGregory272 (1 review written)

Just popped in for a coffee but decided to have lunch ! The carvery was out of this world and the staff were very helpful… Read Full Review

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★★★☆☆

“Reclining chair assembly”

Written on: 19/02/2015 by MikelAfonso (1 review written)

I have purchased a reclining chair and the salesman told me that there were a couple of clips to fit onto the chair,easy I thought. It is obvious that he had no experience of what he was talking about . I have worked in an engineering environment including Bentley cars for 50 years and it took me 3 hours! I suggest that your salesmen experience the assembly of reclining chairs. Not a happy bunny… Read Full Review

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★★★★☆

“Flawless service”

Written on: 17/02/2015 by Penelopeb351 (1 review written)

I recently bought 3 pieces of furniture for my lounge from leekes of melksham. We decided to pick the times up as they were small and found the experience from start to finish, smooth and hassle,free. The staff on the shop,floor were helpful and knowledgable and when we collected the goods they w.house staff were prompt and helped put the items in my car. Prices were reasonable and the special offer of vouchers back made it even better thank you leekes! … Read Full Review

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★★★★★

“Leekes crosshands branch ”

Written on: 04/02/2015 by Leerh330 (1 review written)

I had been saving for years for my new kitchen and visited early December . Jan helped me initially & Gareth did my design the price was superb with a great discount & a free dishwasher and my fit was timed for early January as I wanted to get xmas out of the way. The stock & fitters turned up on time & they did a magnificent job I could not be more pleased… Read Full Review

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★★★★★

“Leekes crosshands - Fantastic kitchen & price was spot on ”

Written on: 31/01/2015 by Nikolai270 (1 review written)

I originally obtained quotes from B&Q and also WREN and expected Leekes to be more expensive but they suprised me ! Jan who I talked with initially when I visited was very helpful & I then had an appointment with one of the designers who did a great job so I bought one of their German kitchens it's AMAZING ! Can't say enough good things about them… Read Full Review

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★★★★★

“Good service received ”

Written on: 30/01/2015 by bsHarvey368 (1 review written)

Myself and my partner were unsure of what to chose for our new house when it came to fireplaces. We had done some research but had been slightly left in the dark scratching our heads. We decided to take a trip to leekes in cross hands together. We were greeted with a smile in the fire studio by a young lady who asked us if we were ok or needed any assistance. We were given plenty of information but not so much that it was overwhelming. It was put into terms that we could both understand. We… Read Full Review

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★★★★★

“MAGIC CARPET STAFF”

Written on: 18/01/2015

We decided to replace the carpet on our stars and landing pre-Xmas, it is quite a large gallery landing and we particularity wanted a new carpet without joins but was concerned about the amount of wastage this might generate and the on-cost. I took the measurements the estimator at the Llantrisant store and after a while he came up with a great plan in that we could use a 5 metre width which would result in zero joins and by cutting the rather large U shape out he said that there would then be… Read Full Review

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★★★★★

“shower purchase”

Written on: 17/01/2015 by MakailaGoodman77 (1 review written)

Purchased shower cubicle, base and shower. Llantrisant store. Advice and support was top notch with easy friendly staff taking me through the technical stuff. They really made sure I got what I needed. Well done… Read Full Review

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★☆☆☆☆

“Appalling in all respects”

Written on: 17/12/2014

Ordered and paid almost £5000 for leather sofas and a fireplace suite in September for pre Xmas delivery. Started to get worried early December as I had not heard anything. To get clear information about the status of my order took several calls to different salespeople at Llantrisant over several days; all promised to make enquiries and phone back but none of them ever did. Every time I phoned it was like staring all over again and very frustrating. End result was that the fire suite was in… Read Full Review

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★☆☆☆☆

“Avoid this company.”

Written on: 11/07/2014 by RileyShort (1 review written)

Windows to be installed. Incompetence, delay, misrepresentation, damage to property, and unpleasant member of staff dominated the matter. Clearly beyond them to deal properly and fairly. A company never to be dealt with again, and recommend no one else should. … Read Full Review

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★★★★★

“Leekes double glazed windows - excellent workmanship”

Written on: 09/07/2014

Double glazing for a four bed house - very impressed with the quality of the windows and the excellent finishing to the work. Could not meet two nicer polite boys. Yes you pay that little bit more, but glad to say, in this case it was worth it. Thank you very much… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE - AVOID ”

Written on: 09/06/2014 by edwards83 (1 review written)

See email chain with one of the directors: Ref: SO-03-596035  Dear [name removed], Thank you for your letter dated 20/05/2014, I appreciate your apologies but after all the let downs we have had from the Leekes, I feel that that isn’t enough. Going forward from your letter I do appreciate that we had £100 in store vouchers and a loan sofa. The loan sofa would be required due to the error Leekes made with the colour and since the lack of room we have in the property the old Sofa was… Read Full Review

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★★★★★

“Great, clean and Painless service, thank you ”

Written on: 05/06/2014 by JJones14 (1 review written)

I have bought varous goods from the store over many years. My latest purchase was PVC windows and a front door. I found the whole experience great and what I have grown to expect from Leekes. I would like to thank all the team for their clean, efficent and professional installation… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid ”

Written on: 22/04/2014 by 427Rhodes (1 review written)

If you are thinking of inviting this company in to your home be aware of the experience that we had . The inept and unprepared salesman turned up to discuss replacement windows - when we asked to look at a sample of what quality the windows would be - he had forgotten to bring a sample with him !! We then spent the next couple of hours discussing what we wanted and him measuring etc . Then we asked about the front door and although we didn't want to compromise on the finished product we were… Read Full Review

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★☆☆☆☆

“We are devastated”

Written on: 01/02/2014 by gillipot (3 reviews written)

We thought we were going to have high quality with Leekes considering they pride themselves on this and are more expensive that others. oh dear dear me the one qualified installer arrived with his --? jobsworth crew and ripped the old Conservatory apart with no regard to anything that surrounded it, we had been previously told that we would be able to keep the wood flooring and the electric underfloor heating, uh no chance, the workers left the base exposed to torrential rain that ruined all on… Read Full Review

Gillipot's Response to gillipot's Review

Written on: 11/10/2014

Two and a half years later and we are still having problems, too numerous to mention, we have counted that they have been back with us about 15 times, we live on a busy street, not a good advert seeing their van constantly parked outside

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★☆☆☆☆

“Leekes Conservatory poor workmanship.”

Written on: 17/01/2014 by Isabellelloyd2006 (0 reviews written)

We decided to go to Leekes for a conservatory and paid top price for what we thought would give peace of mind and worry free for many years. Bad mistake, the first problem was the roof panels were fitted wrong causing water to get in. We we promised this would be put right to find that we now have damp getting in on the walls. We have also found that the mortar used for the brickwork is also too soft and easily breaks out. I have now been told it will be trial and error to correct the damp… Read Full Review

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★☆☆☆☆

“A disaster from start to finish”

Written on: 29/12/2013

The builder turned up without any notice and asked, "what am I doing, mate?" from then on it got worse and worse. it took seventeen weeks to build an eight week project with four weeks downtool while they made the glass roof; which when it eventually arrived was the wrong shape! Mistakes included not connecting a soil pipe so we spent a weekend effectively going to the toilet on our lawn. No management. No communication. No idea! Avoid at all costs… Read Full Review

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★☆☆☆☆

“Absolute rubbish company”

Written on: 10/11/2013 by Jmidrew (2 reviews written)

A total bog from the start they altered the plans to suit themselves reduced the size of the conservatory by 6 square meters but never told us then tried to make outweigh we're wrong ,only trouble was they forgot to alter the glass roof to fit the altered base five months on and we are still waiting for a roof to go on , we are paying in stages which is a good thing so when. The glass is eventually installed unless there is a substantial reduction in the price,because of the reduced size and… Read Full Review

Mdavz's Response to Jmidrew's Review

Written on: 24/01/2014

So glad we cancelled our conservatory with them - they turned a 4 to 5 day window fit to 5 months July to December. And now give us a 5 year guarantee rather than the promised 10 - what a shower.

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★☆☆☆☆

“Conservatory roof”

Written on: 05/08/2013

Never use them to construct a conservatory, because if anything goes wrong....you are wrong not the conservatory construction! We have had 2 panes of roof glass shatter. both of which were repaired. They promised to take the roof off second time...Ha ha....Joke was on us..... Each time they make excuses. Getting hold of the managers is useless.... I am afraid this one may well go to court!… Read Full Review

Aruggy's Comment

Written on: 27/10/2013

Sounds familer. Google leekes double galzing story in local Reading newspapers and notice how similar her problems are. That case has been refered to small claims court. Also note on leekes reviews on there own site-How many comments have been deleted verses remaining comments-and even the good one many state delays, ignored calls etc.

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Isabellelloyd2006's Comment

Written on: 17/01/2014

Totally agree - poor workmanship and non existent after sales. Price doesn't always get you quality. My experience was with Llantrisant branch.

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Llandeilolass's Comment

Written on: 10/02/2014

Serious food for thought, just had a verbal quote for replacement windows. This deserves a re-think.

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