Written on: 23/01/2012 by ColinReed (2 reviews written)
After many months of looking at other companies and slow response to requests for ideas and options we found Kutchenhaus. In three visits to the store in Manchester we had the plan for the kitchen we wanted, the salesman was enthusiastic and used design software which provided choices and changes as you waited. The time between costing and site survey was also not long.
Once the design was finalised and the kitchen ordered it arrived on schedule (although there was an 8 week manufacturing wait) along with the fitter.
The kitchen fitter, electricians and plasterers were all polite, professional and their work ethic and standards were very good resulting in the kitchen been ready for use before Christmas as promised, apart from the glass splash-backs. The company assigned to do the splash-backs apparently let Kutchenhaus down.
Kutchenhaus installations quickly organised another contractor and the job was completed 4 weeks later due to the end of the year holiday period. But in fact there was no way the splash-backs could measured and manufactured before the rest of the kitchen was fitted, the one thing we were not made aware of.
In conclusion we are very pleased with the end result and would recommend Kutchenhaus.
The experience was certainly not as prolonged or stressful as that of friends who have used other companies.
As rated by real users
" Lousy after sales service " Read More
" Replacement part - After Sales Services " Read More
" PAINLESS AND QUALITY SERVICE " Read More
Written by Darwenboy71
" Ikea think again " Read More
" Great Customer Service " Read More