Written on: 23/09/2011 by marymill (1 review written)
We ordered and bought our kitchen units and appliances from Kutchenhaus Chester earlier this year. From start to end we found the service excellent with the staff at Chester being both friendly and professional making our purchase so much easier. The layout of the branch was very good to view which in turn made choosing our units easier and the general feeling of not being 'harassed' to make a purchase both unusual and pleasant.
The staff were helpful without being obvious and the time spent with us was extremely productive. After problems with our time schedule we had to ask could our order be delayed slightly and this was met with no hesitation which was invaluable at the time. The units were delivered when expected and the the delivery term was both profficient and pleasant.
All the units were of a high standard, although if we were buying again I would use Kutchenhaus fitters as our own fitter experienced one of two issues which however, were soon resolved by the VERY experienced 'helpdesk' who could answered everything both quickly and easily.
If I had any regrets is was with buying the appliances from there,we were very unlucky with one or two of our choices (not Kutchenhaus faults) but these issues were very quickly resolved by the staff at Chester and because of time issues I was even lucky enough to have them personally delivered by a member of staff who lived several miles away from me on his way home from work - thank you once again James!
I would definitely recommend this company (and already have) to all my family and friend the end result is brilliant.
As rated by real users
" Awful, awful, awful customer service " Read More
" Mixed feelings " Read More
" Couldn't fault it ... top marks! " Read More
" The taps were grand ! " Read More
" A kitchen to be proud of " Read More
Written by Brian440