Shocking customer service, poor quality product.

Howdens Kitchens - www.howdens.com
★★★★☆
3.7
68.0% of users recommend this
  • Value For Money

Guest's review of Howdens Kitchens - www.howdens.com

“Shocking customer service, poor quality product.”

★☆☆☆☆

written by on 11/08/2014

Was told by a fitter that these guys made decent kitchens. Spoke to a friend in the trade and he said avoid like the plague. Wish I'd listened to my friend!
First of all the "designer" was 2 hours late for our appointment.
Then he wrote my email down wrong and we didn't get the quotes over. When the quotes came in they had no plans attached.
Worked out a price with someone else at Howdens Ross on Wye (manager I think?), everything had 70% off - obviously some shallow scam to try and get you to think you're having a good deal. Only a handful of units and some oak top and it came to £5k - god help not having the 70% discount! The manager was laughing and joking ont he hone and really was the "salesman".
Was told everyhting was in stock - it wasn't and was drip fed over about 3 weeks.
Everything was fitted and completed and to be fair looked nice - we think because we designed the layout and the colour scheme, handles etc
However, on colser inspection now 2 of the doors have warped and bits of the valance don't fit so the fitter has them wedged in with bits of wood - very shoddy.
I've spoken to the branch, they asked if the doors were in direct sunlight, which would cause the problem! In a kitchen? Of course they are in direct sunlight!
They will replace the doors, but I have to find my own fitter, even though they are trade only and will only supply through a fitter. There is no apology and no reassurance. The manager has emailed me without even a "hello" or "regards", just single sentence answers. It's appalling customer service from a company selling pretty poor quality kitchens - as my friend in the trade said, in future I wouldn't touch them with a barge pole.

  • Value For Money

Bobismyuncle's Comment

Written on: 17/09/2014

Where's the fitter that got it through?

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