Poor quality installation

Homebase Kitchens
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Giancarlob216's review of Altima Homes - altimahomes.com/

“Poor quality installation”

★★☆☆☆

written by Giancarlob216 on 06/06/2016

Order placed 4/2/16 at Ipswich Homebase. Installation agreed 9/5/16. One set of wall tiles out of three unavailable. Installer had gone to collect but alternative also not available,bearing in mind the tiles had been ordered 3 months previous. I had to resource alternative tiles from another branch and travel 60 mile round trip to purchase. ( Refunded ) I am still waiting for agreed compensation for fuel costs from Homebase. One drawer handle had broken screw and to conseal this the installer used a dab of silicone sealant to fix one side. I had to ask for new handle and fit it myself. The installer managed to lose a screw from one electrical socket and told us we had plenty of spare screws. Again I fixed myself. Damaged cupboard cladding during install, put in join. Unprofessional. Stained wall tile, still waiting for installer to replace tile. Installer made enormous mess when tiling. Don,t be taken in by the rubbish about awards and accreditations on the paperwork. All they want is your money up front and then forget the quality.

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