Dont get a kitchen from Homebase it took 5 month to get it

Homebase Kitchens
★★☆☆☆
2.2
28.0% of users recommend this
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Guest's review of Altima Homes - altimahomes.com/

“Dont get a kitchen from Homebase it took 5 month to get it”

★★☆☆☆

written by on 14/07/2014

I took advantage of the January sales, got quotes from all the big companies setting them against each other for prices. Homebase came out on top, so I thought until delivery. It has taken five months to sort out missing parts. It's been a nightmare. From not actually getting what I ordered to cheaper parts being delivered. Ended up having to go through store, then senior management, then director, up to the C. E. O. Told him all the problems I was having, that it has cost me five months of expenses, I was offered £500 for that. I told them that that amount is NOT going to shut me up. It's taken till now to have a kitchen.
It's not the store they have been great, it's the suppliers that have let it all down, I am so disappointed!!!!!!!
I would have liked to have been told the truth about the horrendous delivery.

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Disgusted15's Comment

Written on: 21/07/2014

You're lucky I have had the misfortune of pay nearly 28k for a kitchen that has been bodged up and nearly a year later I am still waiting for Home Base to get their act together, My advice is never buy from homebase

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Andrea6352's Comment

Written on: 26/08/2014

We had similar problems with Homebase, they sent the kitchen with bits broken and missing and promised to reorder them. We would phone up and they would assure us they had ordered the parts and then weeks later when we were expecting delivery they would gleefully inform us that the order had not been placed and we would have to wait a further two months for delivery from Germany....ours went on for months and months.

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