written by Newhousebuyer on 25/02/2020
I ve been dealing with Durr Furniture near Oldham for a few years since buying a new build home 4 years ago. My kitchen was fitted very poorly with some obvious snags to which Durr responded to. However, I’ve just tried to arrange for Durr to sort out the final snag over the last 18 months, yes that’s right, I’ve spent 18 months phoning the person I dealt with and leaving messages to which he agreed to fit a new section of worktop which has raised whilst I was happy to pay for the worktop itself. Every time I spoke to him he assured me he’d deal with it and actually promised me 6 weeks ago he’d sort it and also provide me with a quote for more cupboards which I’ve been waiting for since 2018. He now simply chooses not to answer His phone to me or reply to my calls either left on his phone or at his office. I was asked last summer to give this man some time since they’d had a factory fire, we did this as genuine people. I can only say to you, do yourself a favour, he is not a man of his word, avoid him if you can and save yourself considerable time and hassle.
written by kevc6 on 26/06/2013
I recently decided to change part of my kitchen. Fortunately there was a sticker on top of one of the units and I managed to track this company down, as I couldn't get any information from the original builder. When I explained what I was trying to do, the owner of the company came back with some suggestions and was able to manufacture units to match my kitchen even though the existing units were obsolete. The units were delivered and look really good are of excellent quality and an very good match. Nothing was too much trouble and communication was always good. My kitchen fitter, fitted them yesterday and also commented on how well made the units were. Would thoroughly recommend this company.
written by andrewprowe on 07/06/2013
We bought a house 9 years ago, and the previous occupants had a kitchen installed which was supplied in a traditional oak finish. When they left, they also left the paperwork. We then came to extend and despite the kitchen being produced in 2001 we decided to add rather than replace. Durr Furniture were recommended to us after doing some research. They were very helpful in finding a match for the doors, and assisted me with a current catalogue. I dealt specifically with an advisor who was very helpful. We measured up and submitted our requirements in the first quarter of the year. The only downside to the whole experience was the length of time it took to manufacture the doors, and complex parts such as the canopy. This was not down to Durr furniture, but more I suspect down to the suppliers. Once these had been produced, Durr Furniture set about making the Carcases and found a superb colour match. The quality and finish of the product was very high. The internal fixings, hinges and drawers superb quality. The units were delivered on the day they said they would and were packaged well so as to avoid any mishaps! Overall I am thrilled with the finished product. (and so is my wife which counts for a lot!) Andrew Rowe - Cheshire
written by laurajc47a on 04/04/2013
Live locally to Durr Furniture, keen to support local businesses figured I`d let them price my new kitchen which I had designed elsewhere. Being local I was happy that if any problems did arise I was just a short drive away to see someone face to face, I hate being on hold on a call centre for hours!! They was able to match the door I was originally looking for, and the price was cheaper than my original quote. Staff are pleasant enough. We had a few issues, first being wall dimension (that I measured) was slightly out so kitchen didn`t fit!! Durr got around that problem, and arranged new units within hours!! So I was happy (Should of asked Durr Furniture for a professional check measure... lesson learnt). The units come fully made up which was nice as I had my own fitter to install them. I asked him about the units etc, he was of opinion was that the units was of good quality, and well made. All in all I`m pleased with my kitchen.
written by on 27/03/2013
3 months in and kitchen still not fitted properly. parts missing, some parts are the wrong colour so kitchen doesnt match. doors warped and ill fitting. my fitter pulled out, their fitter has made a shoddy finish to everything he has done. MD refuses to respond to phone calls and texts. this has been a nightmare and now have legal advice and am beginning action to resolve it.
Written on: 04/04/2013
Hi, I`m just wondering, how did you arrive at ordering from Durr Furniture, was they recommended by your fitter who was doing the work? I assume your fitter who "pulled out" got paid? Did Durr Furniture charge you for their own fitters to come back and fix things? Things go wrong, and problems I can handle, its what happens after the problem arise that would get my back up. Your fitter "pulled out", their fitters sorted it? I`d be happy with that.
written by on 18/03/2013
this is amazing company i would recommend this to any one it is an amazing company with great staff
written by StevenBarnes on 24/02/2012
I was dealt with in a friendly an professional manner by all staff I dealt with. The product was of a high standard and delivered within two days of ordering. I would certainly recommend Durr Furniture to people.
written by vikkilap on 16/02/2012
We would like to thank Durr Furniture for the excellent customer service we have received throughout our new kitchen project. Our kitchen was fitted to an exceptional standard within the specified timescale. I would like to especially thank Graham Finch who resolved any queries we had with no hesitation or delay and for his expertise and input into getting things perfect. Graham went our of his way to ensure that we were looked after, he was very helpful and courteous. The quality of our kitchen is extremely high and it all looks fabulous. We purchased the "estro solid walnut" kitchen and I would recommend this kitchen to any perspective buyer, it looks stunning! Thanks again to Graham and Alan for a superb job and for going that extra mile :)
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As rated by our community of reviewers
Markdurr's Comment
Written on: 01/04/2013
THIS REPORT IS NOT TRUE MD HAS VISTED AND ANY PROBLEMS HAVE BEEN DEALT WITH .PLEASE BEAR
IN MIND THIS KITCHEN WAS FITTED BY THERE OWN
INSTALLER AND DURR FURNITURE HAVE PUT HIS
WORK IN ORDER
TOTALLY UNTUE REPORT THE COMPANY WOULD
SPEAK TO ANYBODY AND GIVE THE OTHER SIDE
OF THE STORY IF NEEDED.