Magnet Showrooms www.magnet.co.uk

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2.5 / 5

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38.0% of users recommend this

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Guest's review of Magnet Showrooms www.magnet.co.uk

★☆☆☆☆

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“Appauling customer service. Everything went wrong and...”

Written on: 15/08/2011

Appauling customer service. Everything went wrong and we didn't get what we asked for. The customer service was quite shocking and the managers were just rude. We should have had the entire kitchen ripped out again.

We were accused of being liars when their shoddy light fittings kept breaking. When we got another qualified electrician in it turned out that the company had fitted non-fire protected fittings which is why they were breaking. Dangerous aswell.

STAY WELL CLEAR OF THIS COMPANY!!! Once this company has your money they do not care. They do not understand repeat business.

I have NEVER had such a bad experience with a company. If they act like this with all customers I will be amazed if they stay in business.
The kitchens arent worth the higher prices. Pretty ordinary.

Value For Money

Magnet Customer Care's Comment

Written on: 16/08/2011

We are really sorry to hear you’re unhappy with your experience at Magnet.

At Magnet our kitchens meet TrustMark criteria to guarantee reliability, satisfaction and quality workmanship.

If you send your details to onlinehelp@magnet.co.uk (using JJ 15.08 as the subject heading), a senior customer service representative will be in touch to talk through your problems.

The Magnet Online Help Team

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