Delivery issues, but solved & offered extended warranty

“Delivery issues, but solved and offered extended warranty”

Written on: 16/05/2012 by GTee (1 review written)

Ordered an AEG double oven from Barras.co.uk that I had to cancel elsewhere as it was not delivered for weeks. Asked over the phone when they could deliver it by - was promised the following Thursday. This was great as due to the delay, our new kitchen was ready for it. However, on Thursday, somebody from AEG called me and told me they can only deliver the following Tuesday. Wasn't happy as I had the joiner and electrician booked to finish the kitchen that week. I called them and explained it was not good finding out on the delivery date that I am not getting the oven. They apologized and said there was a mix-up with the supplier. They promised to do everything to deliver it 3 work days later on the Tuesday - and it was delivered. They called me to make sure and offered an extended 5 year warranty. Overall, not too bad experience, the communication could have been better, but they at least tried hard to fix the problem and offered an extended warranty as consolation. Overall I'd say that Barras seems to be a company that actually cares about its customers - that is rare these days.