Alno - www.alnokitchens.co.uk Reviews

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“Poor Service and Fitting”

Written on: 14/09/2012

work commenced on our Kitchen in July and is still not finished. The reasons for the delay are due to wrong sized units being supplied,lack of preparation,badly cut worktops and wall boards,wrong colour doors supplied,parts not supplied,factory holiday plus a host of other issues. All we have received after much complaining is an apology,and still no recommencement date of installation. £23000 spent up front with no means of receiving any recompense. Go elsewhere. (read more)

In-Toto's Comment

Written on: 28/11/2012

Dear Customer

We are sorry to hear that you have experienced such difficulties with ALNO.
We can assure you that we take all comments very seriously and would like to discuss this matter with you.
Please contact me at Head Office: 09124 487901 for further information and for details of the ALNO Retailer you experienced these issues with.

Kind Regards
Nadine Henrich
PA/ Marketing Administrator
ALNO UK Ltd

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Johnmanton's Comment

Written on: 19/12/2012

I am pleased to hear you are sorry.
Our kitchen is due to be finished in the first week of January when I will contact you.
I'm not sure why you should show concern when two letters of complaint sent directly to the Managing Director , remain unanswered.I received a letter of acknowledgement from his PA to say he was in Germany for a few days.That was over two months ago.
He is a Director of the business that supplied and fitted our kitchen.
His lack of interest reflects badly on the Alno Brand,and in keeping with how we have been treated as customers.

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In-Toto's Comment

Written on: 07/01/2013

Dear Customer Johnmanton

could you please contact us through our Headoffice. 01924 487901.
I am the PA of the Managing Director from ALNO UK Ltd and would like look into this matter. Therefore I would like to know which ALNO Retailer you experienced these issues with.
I can re assure you that we take all comments very seriously and would like to discuss this matter further with you.

Kind Regards
Nadine Henrich
PA/ Marketing Administrator
ALNO UK Ltd

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Johnmanton's Comment

Written on: 01/04/2013

Kitchen completed in january.I have not heard a further word from the company based in Sevenoaks,Kent.The business is owned by Alno.It's not In-toto.
The fitter stated it was a problem installation,and offered to take down cupboards not sitting square on the wall.I refused as I just could take no more.I gave up.
He was fully aware we were still very unhappy with the complete saga.I never wish to see or deal with this company ever again.

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