I did a lot of research before buying this kettle because I've had many problems with expensive kettles and so plumped for this cheaper one which seemed to fit the bill. Found when first using that it needs quite a lot of water to reach minimum level, it is difficult to tell water level unless switched on, otherwise it did the job. After 7 months lid started to only open a little making it difficult to fill. At 10 months of age it stopped working altogether although light still came on. When returning it there was another couple returning theirs as well. Salter must be inundated with returned kettles, I think.