Blue/red light not working after 2 months- cust service zero

“Blue/red light not working after 2 months- cust...”

Written on: 14/02/2012 by Polarbear7

I spent double the price I wanted on a kettle because I loved the blue light which matched the blue spotlights in my new kitchen. Unfortunately I misplace the receipt in our house move- I'd had the kettle packed away til the kitchen was finished used it for exactly two months when the light stopped working and the kettle boiled and boiled and before switching off. I wrote to customer service and the attitude was- tough! I then said at least can you tell me how to replace the bulb. The reply was that the bulb cannot be replaced and the light does not effect the working of the kettle. NO, BUT THEY ARE SELLING THE KETTLE ON THE LOOKS and the lighting system of a blue light which turns to red when the kettle has boiled AND IT IS CALLED LIGHTNING! Their emails are very cold and formal. I'll have to try and find the receipt as the kettle was bought about 4 months ago. It looks great til the lights go out! First and last time I'll buy this inferior brand.