Disgusting rude staff

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Warren James
★★☆☆☆
1.9
23.0% of users recommend this
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CourtneyMcNamara's review of Warren James

“Disgusting rude staff”

★☆☆☆☆

written by CourtneyMcNamara on 10/10/2016

Hubby went in to purchase ring for anniversary, asked for size L and assistant said only have M but she tried it on and told him she was an L and it fitted her and that he could bring back if not suitable. No mention of only 16 days to return and so he put his trust in her and purchased. He was abroad working on anniversary and texted me to tell me where he'd left my gift . So I tried and and obviously being wrong size it was too big so I went online and googled the company to find nothing but bad reviews and also that we had only 16 days to return. I Calle. Him and asked where receipt was and he said in his wallet with him so after explaining about the 16 day she telephoned shop and was told very rudely that he would have to pay to havd resized as he could not get home in time with receipt. So hubby had to contact his boss to get time off work and travel back from Europe to get the ring back within the 16 days. So we went into store and dispite the size needed being available online for immediate dispatch we were told that it was not available to us and would need to be specially made which would take 6 weeks which was untruthful and rubbish . Ended up traveling to another town who initially refused to exchange saying ring was now classed as used to which I replied it had only been tried and just like the assistant had originally tried on so therefore they sold us a used ring etc etc and finally due to shop being full of customers and things getting heated they agreed to an exchange but did not have any of my choices in my size so I'm left with a ring I didn't really like just so as to have one that at least fits.....WOULD NEVER EVER GIVE THIS COMPANY SNOTHEF PENNY OF OUR MONEY... nice as pie until they have your cash then VERY VERY RUDE ABD DISHONEST!!!

  • RUGBY,WARWICKSHIRE

    Branch Visited

  • Ring £120

    Goods purchased & cost

  • Quality of service

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