A ruined Christmas thanks to Warren James Jewellers

Click here if this is your business
Warren James
★★☆☆☆
1.9
23.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Click here if this is your business

Roam's review of Warren James

“A ruined Christmas thanks to Warren James Jewellers”

★☆☆☆☆

written by Roam on 25/12/2014

It is the first time that I have used Warren James and it shall certainly be the last.

I purchased a Gucci ladies watch, set with diamonds for my partner this Christmas. An elegant looking watch that not only could be worn on special occasions but also casually yet make a statement thanks to the Gucci brand.

The watch itself was in a Gucci presentation box and came with a stamped booklet.

On presenting the gift, even though I knew that the strap may have to be adjusted, she was pleasantly surprised.

Then we noticed that the watch was not working so proceeded to the view the booklet that came with the watch only to find that the booklet although Gucci, was not even for that model of watch.

I am therefore disgusted at the level of attention the assistant must have given to such a high value item based on her own conclusions of such an average customer.

I will therefore be returning to the shop tomorrow to view my thoughts, a full refund and although I am not expecting a sincere apology, their excuses.

I will also be writing to Gucci to express my concern at such a jewellers being able to represent their products in such a way.

  • WREXHAM

    Branch Visited

  • Gucci Ladies watch, over £500

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mm88's Response to Roam's Review

Written on: 25/12/2014

Warren James do not sell any brand of watches.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kellyhughes84's Response to Roam's Review

Written on: 26/12/2014

Warren James do not sell watches. They also do not sell brands only there own !!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0