written by Timdart on 21/12/2014
After purchasing a very expensive solitaire diamond ring, and having the ring resized, unfortunately, the diamond fell out, and was lost after just two-three weeks. My wife & I returned to the shop in Carlisle, and we're treated with the utmost respect. The girls in the shop were very apologetic, and couldn't do enough for us. We were offered the same ring which could be resized again, or any alternative in the store, or to have the same ring custom made. We chose the latter, and we're extremely pleased with the way the issue was handled.
Although the ring was faulty, the staff in the shop were very good, and handled the whole situation in a maner which deserves the highest praise.
Thanks very much Warren James (Carlisle) you've made our x-mas.
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