NEVER SHOP HERE AGAIN AWFUL

I WENT TO WARREN JAMES ON THE 1ST June 2013 , ME AND MY PARTNER SEEN THE RINGS WE LIKED WHICH WHERE HIS AND HERS MATCHING .WE WENT INTO THE SHOP AND SEEN THE SHOP ASSISTANCE , THEY HAD MY SIZE IN STOCK BUT HAD TO ORDER MY PARTNERS . WE PAID FOR BOTH RINGS AND I TOOK MINE AND GOT TOLD THE SHOP WOULD RING ME BEFORE THE 12TH JULY BECAUSE THATS WHEN THE RING WOULD BE IN THE SHOP .I NEVER HEARD FROM THEM AND PHONED THEM ON THE 17TH JULY AND THEY TOLD ME IT WAS IN THE SHOP .I TOOK MY RING IN WITH ME TO MAKE SURE THEY WHERE THE SAME , AND WHAT A GOOD JOB I DID . THEY WHERE TOTALLY NOT THE SAME . I ASKED THE ASSISTANCE WHAT SHE WAS GOING TO DO AS WE ONLY HAD A WEEK BEFORE WE GO ABROAD TO GET MARRIED ,IN THE MEAN TIME THERE IS ANOTHER SHOP ASSISTANCE GOING AROUND ARE FEET HOOVERING THE SHOP FLOOR AS THEY WHERE ABOUT TO CLOSE IN A HOUR , NOT VERY PROFESSIONAL AS THE LEAD WAS ALL OVER THE FLOOR . THE MANAGER CAME BACK FROM MAKING A PHONE CALL TO TELL US THEY WILL RING AROUND DIFFERENT SHOPS TO FIND US ONE , AND SHE SAID SHE HAD FAITH THAT SHE WOULD GET US ONE , (TOOK ABOUT 7 WEEKS TO GET US THE WRONG ONE TO START WITH COULDNT SEE HOW ITS NOW GOING TO TAKE THEM A DAY TO GET THE CORRECT ONE )GOT TOLD I WOULD GET A PHONE CALL BEFORE MID DAY THE NEXT DAY , WAITED TILL 12.45 BECAUSE NEVER HEARD NOTHING (LACK OF COMMUNICATION )GOT TOLD THEY WHERE STILL RINGING AROUND . EVENTUALLY GOT A PHONE CALL TO SAY THEY COULDNT GET ONE , WAS OFFERED TO BORROW THE ORIGINAL ONE TO GET MARRIED WITH THEN TAKE IT BACK TO THE SHOP WHEN WE COME BACK AND THEY WOULD SWOP THEM FOR THE RING WE ORIGINALLY ORDERED . I DONT THINK SO . I SAID IF THEY GIVE US A SUBSTANTIAL AMOUNT OFF THE RING WE WOULD JUST TAKE IT , FOR THE INCONVIENIENCE , SHE MADE A PHONE CALL AND CAME BACK WITH THEY WILL TAKE £27 OFF THE PRICE . THIS WAS A JOKE . THIS IS A WEDDING RING . ONE OF THE MOST IMPORTANT AND MEMORABLE DAYS OF YOUR LIFE . THIS WAS ABSOLUTLY SHOCKING . IN THE END FRASER HART WAS SO HELPFUL AND GOT US A RING FOR THE NEXT DAY AND BY LUCK IT MATCHED MINE